When traveling, I love booking my tickets online with any transport company of my choice. I've been using ABC Transport in the past but had a very bad experience with them recently.

I booked four tickets online with ABC Transport to move from Enugu. Along the line, I realized I wouldn't make it to the park with my people to join the bus I booked so I started looking for means to postpone the trip. I was very far from ABC park and I went online to see if I could reach their customer care to shift the trip.

On their website, there are customer service phone numbers for every terminal nationwide. I copied for Enugu and tried calling that number for more than twenty times. It wasn't going through so I sent an SMS to the number requesting that they shift my trip to the following day referencing my booking numbers. I thought they received the SMS but I was wrong. I also used a feature (see attached) on the website to postpone the trip and the response was successful.

Going to the park following morning, the story changed. All my efforts to postpone the trip wasn't successful even when I received a message that the process was successful. At the counter, I was referred to the manager who said I can't board that the company's policy is to deduct 50% from the money I paid earlier because I couldn't turn up for the trip.

I explained everything I did trying to postpone the trip which I thought was successful. All my pleas felled on deaf ears. He was bent on deducting 50% and insisted I should've come to the park to postpone the trip. I asked him, why is the customer care not going through? No answer! I asked, why is the postpone feature on the site not working? No answer! Well, I balanced up and left the place with my people.

I want to ask, is this fair? Where was my fault? Can I get back the money the manager took from me?

samuelson06:

SavageMaster:


He extorted money from you. It wasn't your fault that their numbers weren't going through. Get their Head Office contact and call, explaining what happened and asking them to mandate the Enugu Manager to refund you your money.

Quick way: Get any of these Twitter influencers to carry your matter for head. By the time he starts tweeting your case on social media, the company will reach out to you ASAP for resolution.

I don't know if that Segalink guy still works; I don't so much use Twitter these days.

Bottom line: They have to refund you. That manager is fraudulent. He put the blame for his company's inefficiency on you.