Reversed

You are doing the right thing the wrong way.

99Craze:
You are doing the right thing the wrong way.

How do you mean pls? Where she's is far from where her bank is, as she has no money with her to get to her bank. What is the need of the Customer service if they cannot resolve the problem after 7 days?

Pls, what do you think should be the best approach?

Go to your bank and fill the dispense error form. After 72 hours if nothing, send an email to cpd@cbn.gov.ng copy the bank's customer service and contact@fccpc.gov.ng (log on to their website and file a complaint). Your funds will be reversed soonest.

andyanders:
A woman went to POS to withdraw money, from her STERLING BANK, last week Monday, 10th, August, 2020 by 10 am. it was failure delivery from the POS, but her account debited with 13,000 naira.

This money was meant for her sick son.She called the customer care and they promised that within 3 days,they will reverse.

Till today after 7 days, STERLING BANK has failled to credit her account. She has called the customer service more than 20 times, still nothing.

I am using this medium to call STERLING BANK and their so called Customer service to credit back the woman's account.

bigtt76:
Go to your bank and fill the dispense error form. After 72 hours if nothing, send an email to cpd@cbn.gov.ng copy the bank's customer service and contact@fccpc.gov.ng (log on to their website and file a complaint). Your funds will be reversed soonest.

Thank you for ur advise.