₦airaland Forum

epistleNow:
I hope this doesn't happen to me !
Brought in a car few months ago, another arriving soon, am so concerned at this.

But how does the port authority curb these thefts, and bring confidence to importers of goods.

I had thought these atrocities stopped awhile ago.

What actions can be taken to stop this, who can be pressurised to make changes at the ports.

These guys doing these ain't ghosts.

Part of the reason why theft at the Port won't stop anytime soon is because the drivers are not well paid(contract staff). They pay them peanuts and depending on the number of Cars they offload from the Vessel. So, In the bid to deliver more cars they drive them anyhow.
Although, this doesn't justify the reason why they have to steal parts and keys. Even if they pay them millions of Naira, they still have to steal. It's in their blood

chukel:
I just replaced one yesterday. They are investigating. The other one they stole, they paid. And they will pay for this one. I have them by the balls. Those thieves no de use eye see Lexus remote

The last ES 350 I imported, they stole the remote and left the Key for me to gain access into the Car. 6 out of 10 Lexus Remote are Stolen

sheffyUTD:
Possibly, your experience may say otherwise. That is the procedure and I have got two claims with that.

Some of those thieves ain't smart at all. I'm way smarter than them. All Cars with keys from USA comes with an iron or a clip tied around the steering (pix attached) with the Key. They only steal the keys leaving the iron tied around the steering. It's a clear indication the Vehicle came with a Key but got stolen or detached. With this evidence,you can file for Claim

sheffyUTD:
@ bolded, once the claims department are notified, they will inspect and you can take delivery after, the vehicle does not have to stay forever, just a day or two.

The key is to let your agent know the condition of the vehicle before arrival, so as to know what to look for before the vehicle is exited from terminal, the moment it's out, nothing, I repeat, nothing can be done.

It's not as easy as highlighted above. Let me share 2 of my encounters and how I was able to get my claim. You need hard evidence before you can get your claim from the shipping company. I had video of how my RX came down from the Vessel and pictures before it was been transferred to Mile 2 terminal. To my Agent's surprise, front grille and smart key were missing by the time he was done with TDO.
Claim department was notified,they inspected n promised to investigate(their usual story) no news after 2weeks. My Lawyer wrote them a letter with pictures of the Vehicle in Port with the front grille intact.
How did front grille later got missing?
How was the Vehicle transferred to Mile 2 terminal without Key?
After following up with the Video evidence, I got my refund. They have their reason for not allowing pictures at the terminal because you can use it against them for Claim.

The 2nd one was a Lexus too. The evidence I provided pointed accusing finger on either the driver that transferred the Vehicle to another terminal or the securities at the terminal that day. There is always a brown paper where they write condition of the Vehicle and parts when offloading from the Vessel. Paper showed Smart Key came with the Vehicle and it was driven to another terminal. IAAI Sticker showed Key came with the Vehicle. How did Key got missing In-Transit? The securities contributed among themselves and paid me. No time for nonsense