₦airaland Forum

The banks take us their customers for granted. Indeed, it is the on;y trade where you have unbridled access to your client's funds and can arbirarily authorise debit without recourse to him/her.
Some agents- auditors and ex-bankers are already making money off banks by helping customers go through their statements and fishing out fictitious charges.I am ordinarily careful cos i used to work in a bank myself. Left over 10 years ago.
My advuce to all - take time to go through your statements, especially if your account is very active

The essence of posting this is to alert others and make the bank aware that by electing to ignore a ;egitimate complaint made by a customer, she is at risk of losing more.

I was told about the charges for bank statement, to which I agreed. The deduction for the letter was done 2 days later as I was alerted via text msg.
In any case I had received same letter in the past at no cost.

For bank draft, all banks charge. In this instance N200 for d draft and another N1200 for processing same

Are banks allowed to arbitrarily charge customers for services? Should that be the case, it is sad. My experience in recent weeks with GT Bank is alarming. Not only has the bank slammed on us unjustifiable charges. The bank deliberately decides to keep mute on this, not informing the customer, only to stealthily go behind to dip its hands into the till to deduct for same.

GT Bank debited my account for N2,500, without notice, for a one-page letter of reference confirming I have an account with the bank. Not that they have to deliver the letter, I was handed the letter in person.They had charged N1,100 for the bank statement. I had cause to collect same letter in the past. There was no charge. Nobody bothered to alert me to this new charge.

I have only just found out now that the bank has increased its charge for a bank draft. No one bothered to inform me at the point of transaction. For a draft, the bank charged @N1,400, as I have just found out from my account.

The customer service, as I write have refused to respond to the complaint  I made last week about the N2,500 charge for a letter.

I consider the charges arbitrary and ridiculous.