₦airaland Forum

234CustomCars:
I have been using PSI shipping for years now but decided to give these guys a try. I placed a procurement order on the 3rd of January and made a payment via my mobile banking app a day or two later. TOday is the 11th of JANUARY and they are yet to even confirm receipt of my transfer. To be sure the payment was credited into their account, I called a Director at GTB to have someone verify the payment into the Shoptomydoor GTB account and it showed my payment. I called their U.S office when I couldnt reach anyone in Lagos and he promised their "accountant" would look into it and no one did. I spoke to someone in their Lagos office and he told me he would resolve it immediately then told me he would send me an email so I could respond to it and also include a picture of my bank statement showing the transfer. I sent it to them and they sent me an email saying they would "close my ticket/order" because they hadn't heard from me since I ordered.
I had a feeling they wouldn't measure up but I never imagined they would be this inefficient. Thankfully I only ordered something worth N11k. Would definitely not be using them for anything ever again regardless of how this experience ends. My goods would have arrived if they even took Keke Napep from Houston.

My order # is 52359. I paid N11,273 from my Union Bank account, 0038117085, on the 5th of January. Resolve this matter before it becomes embarrassing for your company. SFU office is a few buildings down from my house in Ikoyi.

Hello, we think there is a lot of exageration on this. You obviously made a payment without providing details of what you were paying for and thats why it was very difficult to know who paid. We receive lots of payments on a daily basis and when transferring money, if you dont reference the order number, we cant know who made the payment.

Tickets are closed by our system if we ask for information and receive no response after a few days. We asked for information and did not hear from you, unfortunately its defficult to resolve the issue if we can not hear from you.

From our record, and as seen in the attached receipt, your payment was verified on the 19th after you responded and provided us the details of the payment that allowed us to trace it, and by the 21st we had ordered the item and the US company had already shipped it out.

All the same, we apologize for any issues but l am sure you saw the error in the transfer details (not including your order details in the transfer is what caused the delay and then failing to respond to us on time) so such delays if it ever did happen will never happen again.

smokey12345:
12011 Westbrae Parkway
Shoptomydoor - UNIT 32536
Houston, - 77031

is this the address i will be using to get the package and moreover

my name....Mr XXXXXXXX lets say that
address......12011 Westbrae Parkway
City...........Houston
State..........TX
Zipcode......77031


so i am really wondering where "Shoptomydoor - UNIT 32536" comes in .

Hello, please go to http://www.shoptomydoor.com/faq.php to see how our service works. Its very easy once you understand the process.

latitidejavu:
I dug our this thread because of the distasteful experience I am currently having with shoptomydoor.

I read about the bad experience others have met with them, however I decided to try them with a small business.

I ordered some items from China since October 2014 and their excuse since then has been the logjam at lagos which I understand delayed shipments.

However since the goods were cleared, their services have been terrible. They inflate the charges through their warehouse charges which started counting even when the goods weren't cleared yet.

Only one customer service personnel ( chioma o) appeared to know what she was doing. The rest wee confused, disorganised or both.

I have spent more than 4000 naira on calls to then and to make it worse their calls start charging you before they pick the phone.

My last resort will be to go legal with them.

I agree with the poster that said they are money centric. The charges they advertise is far from what you will actually pay.

Use them if you want a VERY STRESSFUL experience.

We sent out an email on the 3rd and have waved a lot of all these charges. Trust us, we are ready to provide the best service to Nigerians now. Operations run as smooth as can be now, so you have nothing to worry any more.

nattie5:
I have been using this service for about a year now. Not top notch but good enough, until this December, the sweet song in my mouth has become bitter. Poor service quality is eroding the good image they had tried to create in recent past. They advertised for Black Friday shipping discounts. Since I needed to get a new car seat for my baby to travel in on our long drive to home town as she has outgrown her infant car seat, I decided to use the opportunity to bring in the car seat and some other items. My first item was logged into the warehouse 1st of December, 2014. The last item logged in 12th December. I requested for the invoices so I could pay for the shipment. As I am writing this, no invoice has been generated almost 2weeks on. I have sent countless mails, called their customer lines each time they say 'someone is working on it' almost 2weeks and someone hasn't finished generating the invoices. To add salt to my sore, they are keep sending notifications that storage charges will now apply to my suite because my items have out stayed the 21days limit. For Christ sake whose fault is that?

As it stands, my holiday won't go as planned. I am so sad and regretting why I had to build so much trust for this service. Well once beaten, twice shy. After this experience, I'll quietly go back to MyUS.com so I can have my peace of mind. Moreover, the disparity in shipping charges is minimal. I can't trade my peace for anything.

@shoptomydoor, put your house in order. You've worked so hard to come this far, only to go for a nosedive. If it's worth doing, it's worth doing well.

At least you confirmed to have used us for about a year and we appreciate your patronage. These issues you know was a customs issue with the strike at the airport that happened during this period. This was a strike that was announced in all newspapers. These issues are a thing of the past. We have greatly improved our services now and you can be rest assured of far better service than before. Give us a try and you wnt be dissapointed anymore.

Nnaabros:
I did not see $2.9 anywhere. Those charges are even too high for the items listed. I think we will stick with the shipping agents. The last time I shipped with you was the worst mistake I made in my life. You billed me #30000 for a mere 3kg package from China. I was tricked by this same sweet talk of cheap shipping only to be told my charge when the item had arrived in your Lagos office. Even if your shipping is free, I will never ever in my life have any business with you

Please use our quote tool, and select our Lagos office as delivery point. Use a weight of 0.5 pounds which is our smalles shipping weight. We mean it when we say we have crashed shipping cost and no one can beat our offers now.

Nnaabros:
I did not see $2.9 anywhere. Those charges are even too high for the items listed. I think we will stick with the shipping agents. The last time I shipped with you was the worst mistake I made in my life. You billed me #30000 for a mere 3kg package from China. I was tricked by this same sweet talk of cheap shipping only to be told my charge when the item had arrived in your Lagos office. Even if your shipping is free, I will never ever in my life have any business with you

I just run a quote to their Lagos office using a weight of 0.5 pounds to our Lagos office. I got $2.9

Konnektions146:
I was thinking about doing a large scale continuous business with this shoptomydoor.com but with the bad review I have been reading, Its not going to work.

You guys need to get your acts well, bad publicity is never good for any business. Its really a pity.

Hello Sir, Dont let the posts written by other companies who can not offer the deals Shoptomydoor offers desuade you. Come and visit our office, talk to staffs and see what we have. See why over 30,000 Nigerians trust us. Most of what you see is fabricated by companies that cant beat our deals or offer services as good as us. All we will say is give us a trial shipment, and see if we dont perform. Its all we ask.

ibrahim:
shoptomydoor say they are offering free delivery which isnt true. I just paid for shipping including custom fees for an item to be delivered to me. Worse more, call their customer care and they end the call on you several times I called most especially Chioma. I will advise strongly, to all; DO NOT USE THIS SERVICE!!! Not been harsh but been truthful. Their customer engagement/service is totally OFF! Regret I already have an item on its way to them. Crappy Service I have endured

I think you guys are getting this wrong. Read the terms of the promo at www.shoptomydoor.com/free . Free shipping is to their Lagos office and its clearly stated under the terms of the promo. If you want it sent else where, they have the charges which are very reasonable well stated on a link in that page. They page also states that you will pay 10% as duty and clearing on all items bought. Where you charged outside of these their terms and conditions which l think its the best deal ever compared to if you had paid for normal shipping.

ibrahim:
shoptomydoor say they are offering free delivery which isnt true. I just paid for shipping including custom fees for an item to be delivered to me. Worse more, call their customer care and they end the call on you several times I called most especially Chioma. I will advise strongly, to all; DO NOT USE THIS SERVICE!!! Not been harsh but been truthful. Their customer engagement/service is totally OFF! Regret I already have an item on its way to them. Crappy Service I have endured

I think you guys are getting this wrong. Read the terms of the promo at www.shoptomydoor.com/free . Free shipping is to their Lagos office and its clearly stated under the terms of the promo. If you want it sent else where, they have the charges which are very reasonable well stated on a link in that page. They page also states that you will pay 10% as duty and clearing on all items bought. Where you charged outside of these their terms and conditions which l think its the best deal ever compared to if you had paid for normal shipping.

ibrahim:
shoptomydoor say they are offering free delivery which isnt true. I just paid for shipping including custom fees for an item to be delivered to me. Worse more, call their customer care and they end the call on you several times I called most especially Chioma. I will advise strongly, to all; DO NOT USE THIS SERVICE!!! Not been harsh but been truthful. Their customer engagement/service is totally OFF! Regret I already have an item on its way to them. Crappy Service I have endured

I think you guys are getting this wrong. Read the terms of the promo at www.shoptomydoor.com/free . Free shipping is to their Lagos office and its clearly stated under the terms of the promo. If you want it sent else where, they have the charges which are very reasonable well stated on a link in that page. They page also states that you will pay 10% as duty and clearing on all items bought. Where you charged outside of these their terms and conditions which l think its the best deal ever compared to if you had paid for normal shipping.

ibrahim:
shoptomydoor say they are offering free delivery which isnt true. I just paid for shipping including custom fees for an item to be delivered to me. Worse more, call their customer care and they end the call on you several times I called most especially Chioma. I will advise strongly, to all; DO NOT USE THIS SERVICE!!! Not been harsh but been truthful. Their customer engagement/service is totally OFF! Regret I already have an item on its way to them. Crappy Service I have endured

I think you guys are getting this wrong. Read the terms of the promo at www.shoptomydoor.com/free . Free shipping is to their Lagos office. If you want it sent else where, they have the charges which are very reasonable well stated on a link in that page. They page also states that you will pay 10% as duty and clearing on all items bought. Where you charged outside of these their terms and conditions which l think is ver fair.

I think you guys are getting this wrong. Read the terms of the promo at www.shoptomydoor.com/free . Free shipping is to their Lagos office. If you want it sent else where, they have the charges which are very reasonable well stated on a link in that page. They page also states that you will pay 10% as duty and clearing on all items bought. Where you charged outside of these their terms and conditions which l think is ver fair.

We are launching an online mall soon, to be the biggest and most advanced in Nigeria. For adverts we are looking for a company that has good contact to HR managers of major companies.

Any company that can do this, please let me know.

Thanks.