₦airaland Forum

OUR CLIENT is part of the fast growing conglomerate company in Nigeria and other part of Africa, established over 40 years with ties in Asia and the Middle East. They are into manufacturing of packages e.g. plastics, flexible packages.
Due to expansion, they are currently in need of SALES CORDINATOR in Kano that will drive the rigid packaging business.
JOB DESCRIPTION
• Keeping in contact with existing customers in person and by phone
• Making appointments with and meeting new customers
• Agreeing sales, prices, contracts and payments
• Meeting sales targets
• Promoting new products and any special deals
• Advising customers about delivery schedules and after-sales service
• Recording orders and sending details to the sales office
• Giving feedback on sales trends
• Visit potential customers for new business
• Provide customers with quotations
• Negotiate the terms of an agreement and close sales
• Gather market and customer information and provide feedback on buying trends
• Identify new markets and business opportunities
REQUIREMENTS
• Minimum of a Bachelor's degree in any discipline is required
• More than 3 years’ marketing experience in a packaging industry
• Candideate must understand the northern territory. Therefore must reside in areas like kano kaduna, jos and meduguri
• Progressive years in Marketing/Sales role is a huge plus
• The ability to set priorities and exercise flexibility where necessary
• Basic IT skills
Apply by sending cv to oladele.i@fadacresources.com

Our client is a leading flexible and rigid packaging manufacturer, producing a range of flexible packaging, PET bottle and preforms to various leading FMCG companies present in Nigeria, such as Unilever, PepsiCo, Procter & Gamble, Nestle, Promasidor and NBC. They are in need of well experienced FINANCE MANAGER.
JOB DESCRIPTION
• Ensures all accounts are correct & up-to-date on the ERP
• Collates MIS reports for Financial Controller’s review
• Ensures periodic/ annual audit of accounts as per schedule & VAT audit
• Ensures 100% statutory compliance: VAT, WHT and appropriate posting
• Put in place a robust system for accurate product costing on real time basis
• Checking/ comparison/ reconciliation of cost data and flag deviation(s) where it exist at the earliest possible time.
• Compilation of budget in alignment with marketing, sales & operations
• Review of budget with Business Head and Finance Controller
• Ensures OPEX remains within budget.
• Building strong controls & SOPs to prevent financial leakages in any process (marketing, sales, distribution, procurement, operations & elsewhere in the organization)
• Ensures approved SOPs are implemented & adhered to.
• Keeps track of changes in all applicable laws.
• Keeps track of/ pursue legal matters and remains in touch with the lawyers/ consultants, HO legal team for contracts and agreement on behalf of the company
• Leading the cost reduction exercise, including identifying areas for cost reduction, pursuing achievement against agreed action plan & timelines
• Ensures optimum utilization of funds and Outflow planning
• Ensures that functionalities currently available on Orion are fully utilized and adhered to.
• Effort should be made to ensure that more processes are automated for increase efficiency & better control.
• Ensures adequate optimization of the inventory and receivables.
• Provide requisite support for timely achievement of sales target & collections
• Anticipate business risks and suggest mitigation plan
• Ensures timely action for risk mitigation and provide update to the Finance Controller
• Identify areas of opportunities for business expansion.
REQUIREMENTS
• Minimum of 5 years experience in a manufacturing industry.
• In-depth knowledge of accounting principles, laws and best practices.
• Professional membership of ICAN, ACCA etc.
• Solid knowledge of financial analysis and forecasting.
• Good knowledge of ERP – Admin level
• B.Sc. /BA Accounting, Finance and related courses.
• I.T Proficiency.
• M.Sc./MBA is a plus.


BEHAVIORAL COMPETENCIES
• An analytical mind with strategic abilities.
• Excellent organizational and leadership skills.
• Outstanding communication skills.
• Ability to flourish in a fast-paced, complex environment and to adapt to change.

Apply by sending cv to oladele.i@fadacresources.com

Job Summary & Responsibilities
Our client is a Leading player in the electronics and home appliances industry in Nigeria. Specializes in the distribution and sales of electronic products from major brands with branches nationwide. They are in need of an experienced Quality Manager to ensure that our products and services meet all necessary requirements before they reach the consumer.



Responsibilities

The Quality Assurance Manager will inspect the final product to make sure it has been built with compliance to legal standards and meets customer expectations. A great quality manager is thorough and observant with an eye for details, he must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the competition. The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.

· Understand customer needs and requirements to develop effective quality control processes

· Devise and review specifications for products or processes

· Set requirements for raw material or intermediate products for suppliers and monitor their compliance

· Ensure adherence to health and safety guidelines as well as legal obligations

· Supervise inspectors, technicians and other staff and provide guidance and feedback

· Oversee all product development procedures to identify deviations from quality standards

· Inspect final output and compare properties to requirements

· Approve the right products or reject defectives

· Keep accurate documentation and perform statistical analysis

· Solicit feedback from customers to assess whether their requirements are met

· Submit detailed reports to appropriate executives

· Be on the lookout for opportunities for improvement and develop new efficient procedures




Requirements


· Proven experience as a quality manager in Electronics industry

· Conscientious and responsible

· A keen eye for detail and a results driven approach

· Outstanding communication skills

· Excellent organizational and leadership skills

· Proficient in MS Office

· In depth understanding of quality control procedures and relevant legal standards

· Excellent math abilities and working knowledge of data analysis/statistical methods

· BSc/ Ba in relevant field

· Certification of quality control is a strong advantage (ISO 9000 etc.)



Do not apply if you don't meet the requirements.

Apply by sending cv to oladele.i@fadacresources.com

Job Summary & Responsibilities
Our client is a Leading player in the electronics and home appliances industry in Nigeria. Specializes in the distribution and sales of electronic products from major brands. Operates a number of branches that cut across Nigeria’s geopolitical zones. They are in need of a service center supervisor.



Job Description



· Manage and respond to all emails and telephone inquiries and made required follow ups.

· Managing the Customer Care Operations and ensure that the staffs are aligned with the company’s vision, mission, values and strategic priorities.

· Managing operation for Walk in customers and in home visits.

· Create road map for vans for the home visits and call center.

· Managing warehouses, spare parts transfers between different locations and oracle transfers.

· Maintained records of all customer contacts and responses.

· Service Tracking and service KPI Performance management

· Do service tracking of all job’s to meet company’s TAT

· Ensured optimal levels of customer service standards and provided support to various stores.

· Administered and gathered customer service compliments, collated it to be submitted to district manager.

· Continuous improvement in our VOC policies and resolution methodologies

· Prepared features for company newsletter and selected service awards.

· Participated on all ecommerce related activities and identified issues.

· Coordinated with various departments and resolved complex service problems.

· Providing daily, weekly and monthly reporting to the management to address areas of concern

· Attend to customer’s queries and complaints via email

· Attend to All replacement cases such as OBF,DNA,LTP,VOC & BER Policy

· Assign Engineers on daily basis for the closure of customer complaints.

· Business strategy plan for expansion of Service Centre

· Supervising warranty claim uploading on daily basis


Requirements
· Proven working experience as a customer service manager, retail manager or assistant manager

· Experience in providing customer service support

· Excellent knowledge of management methods and techniques

· Proficiency in English

· Working knowledge of customer service software, databases and tools

· Awareness of industry’s latest technology trends and applications

· Ability to think strategically and to lead

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· Customer service orientation

· BS degree in Business Administration or related field
apply through: oladele.i@fadacresources.com

Job Summary & Responsibilities
Job Summary

The Factory Manager is responsible for the daily management and coordination of plant operations including production, pre-production, operations, and logistics. This is a hands-on position that is responsible for the development of policies and procedures designed to increase productivity, assure quality, and mitigate label production problems. To this end, the Factory Manager will improve throughput and other in-house processes with the objective of reducing overall costs and enhancing customer satisfaction. The factory Manager will provide direction to subordinate managers, offering professional expertise and monitoring performance to ensure that departmental and individual objectives are achieved within scheduled timelines and budgets. He or she will also be tasked with establishing and maintaining a safe, legally compliant workplace, and enforcing compliance with all corporate policies and procedures. Other duties will be assigned as necessary.



Core Competencies

• Critical Thinking

• Problem Solving

• Customer Focus

• Communication

• Team Work

• Time Management

• Adaptability / Flexibility

• Creative and Innovative Thinking

• Decision Making and Judgement

• Planning and Organizing

• Results Focus

• Accountability and Dependability

• Mediating and Negotiating

• Leadership

• Coaching and Mentoring

• Staff Management

• Enforcing Laws, Rules and Regulations





Job Duties

• Manage and supervise staff, preparing work schedules and assigning specific duties.

• Oversee and direct the activities of subordinate managers and non-management staff.

• Determine staffing requirements and oversee the interview, hiring and training of new employees with the assistance of the corporate human resources department.

• Ensure that all staff receives appropriate training on job duties, corporate policies and applicable regulations.

• Ensure compliance with company policy, procedures and applicable regulations.

• Provide coaching and mentoring and conduct evaluations of all subordinate managers within the department.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Establish and implement departmental policies, goals, objectives and procedures, conferring with the

executive members, management team and staff as necessary.

• Understand, implement and enforce the safety program.

• Monitor third party business and suppliers to ensure that they are efficiently and effectively providing the needed services and supplies while staying within budgetary limits.

• Oversee activities directly related to the manufacture and supply of labels.

• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.

• Manage the movement of finished labels and materials in and out of the facility.

• Protect the organization's value by keeping information confidential.

• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive

manner.

• Develop and implement new business strategies for creating or improving processes and procedures to improve performance.

• Manage efficient use of company materials.

• Ensure efficient management of quality and cost control.

• Plan and organize meetings and special events as directed.

• Maintain a sustainable relationship with other departmental managers.

• Coordinate repair and maintenance work in the plant.

• Ensure that emergency as well as health and safety equipment is tested and replenished on a regular basis.

• Meet regularly with department heads/business unit leaders; facilitate resolution of issues/problems between business units and/or departments.

• Perform other duties as necessary.


Requirements
Requirements

• 3+ years of Electronics industry experience.

• Proven record for performance with set goals.

• Excellent oral, written & listening skills.

• Judgment and decision making skills with ability to consider the relative costs and benefits of potential

actions and choose the appropriate path.

• Ability to identify measures of performance and actions needed to improve or correct performance.

• Ability to delegate, set expectations and monitor progress of all direct reports.

• Motivate, inspire, provide and accept feedback to and from employees.

• Possess prioritization skills necessary to use time effectively and set action plans to achieve business

targets.

• Strong organizational and time management skills

• Ability to manage multiple projects and stay on schedule in a fast-paced environment

• Strong organizational and time management skills.

• Able to manage multiple priorities.
Apply by sending cv to oladele.i@fadacresources.com

Job Summary & Responsibilities
Our client is a Leading player in the electronics and home appliances industry in Nigeria. Specializes in the distribution and sales of electronic products from major brands. Operates a number of branches that cut across Nigeria’s geopolitical zones. They are in need of a service supervisor.



Job Description



· Manage and respond to all emails and telephone inquiries and made required follow ups.

· Managing the Customer Care Operations and ensure that the staffs are aligned with the company’s vision, mission, values and strategic priorities.

· Managing operation for Walk in customers and in home visits.

· Create road map for vans for the home visits and call center.

· Managing warehouses, spare parts transfers between different locations and oracle transfers.

· Maintained records of all customer contacts and responses.

· Service Tracking and service KPI Performance management

· Do service tracking of all job’s to meet company’s TAT

· Ensured optimal levels of customer service standards and provided support to various stores.

· Administered and gathered customer service compliments, collated it to be submitted to district manager.

· Continuous improvement in our VOC policies and resolution methodologies

· Prepared features for company newsletter and selected service awards.

· Participated on all ecommerce related activities and identified issues.

· Coordinated with various departments and resolved complex service problems.

· Providing daily, weekly and monthly reporting to the management to address areas of concern

· Attend to customer’s queries and complaints via email

· Attend to All replacement cases such as OBF,DNA,LTP,VOC & BER Policy

· Assign Engineers on daily basis for the closure of customer complaints.

· Business strategy plan for expansion of Service Centre

· Supervising warranty claim uploading on daily basis


Requirements
· Proven working experience as a customer service manager, retail manager or assistant manager

· Experience in providing customer service support

· Excellent knowledge of management methods and techniques

· Proficiency in English

· Working knowledge of customer service software, databases and tools

· Awareness of industry’s latest technology trends and applications

· Ability to think strategically and to lead

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· Customer service orientation

· BS degree in Business Administration or related field
send cv to oladele.i@fadacresources.com