Some people can ask some very annoying questions.It is stated clearly.READ PREVIOUS POST BY THE VO,there you'll see answers to your questions instead of making him repeat himself over and over again.Its very annoying.When you have serious cases then please do ask for advice.But asking the VO when your visa will be ready,where is dhl office,what's dhl's office number.Are you people serious?it doesn't make any sense.I praise the VO for having such patience to even respond.