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How Do I Resolve 'you Need The Official Whatsapp Wahala'? - Phones - Nairaland

Nairaland ForumScience/TechnologyPhonesHow Do I Resolve 'you Need The Official Whatsapp Wahala'? (13231 Views)

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How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op):
Good Afternoon,
I have been having issues with my WhatsApp account which started on Christmas Day.
The first notification I got on my phone was, I can't use WhatsApp because of spam. I visited their (WhatsApp website) and laid a complaint and my account was restored after some hours.
Same thing happened less than an week later and I followed the same procedure in reaching out to them(WhatsApp) and my was restored once again.
Last week I got another shocker, my account was again suspended for same reason and as the usual pattern was restored after I reached out to them.
The final straw, I tried accessing my account and was told I have to use the official WhatsApp application inorder to use WhatsApp.
Meanwhile, I am not a fan of third party or unofficial applications and never downloaded or have any unofficial WhatsApp application on my phone, I have tried fruitlessly for days
to regain my account but all to no avail.
I tried being resourceful by downloading the WhatsApp Business Application from Google play store and registered my alternate phone number which isn't on WhatsApp subsequently I tried changing the number to my main WhatsApp number but still keep getting the same message neither am I able to use the alternative number on WhatsApp anymore.

Geeks in the house, kindly help me out.
@mods, please move this to the front page in order to boost my chances of a swift resolution. Thanks!

Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by immortalcrown(m): 4:10pm On Jan 14, 2024
nuland:
Meanwhile, I am not a fan of third party or unofficial applications and never downloaded or have any official WhatsApp application on my phone, I have tried fruitlessly for days but all to no avail.
Na me get Malaria abi na you dey give me headache?
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 4:25pm On Jan 14, 2024
immortalcrown:
Na me get Malaria abi na you dey give me headache?
That part was another way of saying I don't have any unofficial WhatsApp application on my phone.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by immortalcrown(m): 4:26pm On Jan 14, 2024
nuland:
That part was another way of saying I don't have any official WhatsApp application on my phone.
Meaning you have been using GB WhatsApp?
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 4:29pm On Jan 14, 2024
immortalcrown:
Meaning you have been using GB WhatsApp?
No
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by immortalcrown(m): 4:33pm On Jan 14, 2024
nuland:
No
You dey confuse me.

Do you mean you never used WhatsApp, whether official or unofficial, for the phone number?

If you have not used WhatsApp for the number, I am confused. How was WhatsApp able to detect the number and send you a notification?

If you have used WhatsApp for the number before the occurrence of the problem, was it the official WhatsApp or the unofficial WhatsApp?
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 4:38pm On Jan 14, 2024
immortalcrown:
You dey confuse me.

Do you mean you never used WhatsApp, whether official or unofficial, for the phone number?

If you have not used WhatsApp for the number, I am confused. How was WhatsApp able to detect the number and send you a notification?





If you have used WhatsApp for the number before the occurrence of the problem, was it the official WhatsApp or the unofficial WhatsApp?
About the unofficial/official part, that was a typo. I meant to say I have never used any unofficial WhatsApp application.

Regarding my alternate number I activated it on WhatsApp business then tried changing the number to my main number after some days but the issue of unofficial WhatsApp arose again but this time on both numbers.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 5:01pm On Jan 14, 2024
immortalcrown:
You dey confuse me.

Do you mean you never used WhatsApp, whether official or unofficial, for the phone number?

If you have not used WhatsApp for the number, I am confused. How was WhatsApp able to detect the number and send you a notification?

If you have used WhatsApp for the number before the occurrence of the problem, was it the official WhatsApp or the unofficial WhatsApp?
Are you in a position to help me fix this?
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by Emperor4tune(m): 6:06pm On Jan 14, 2024
any wattsap outside playstore wont work on that phone,but if you want it to work verify with another number and it will be ok,but your official wattsap number wont work...it is a new update on wattsap coding
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by avidan: 6:07pm On Jan 14, 2024
I also faced the same issue. I guess your i.p has been banned. You can't use whatsapp on that phone via that number for now.

It's either you were reported, or you used a custom whatsapp.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 7:20pm On Jan 14, 2024
avidan:
I also faced the same issue. I guess your i.p has been banned. You can't use whatsapp on that phone via that number for now.

It's either you were reported, or you used a custom whatsapp.
Thanks! What if I change my phone but retain my number?
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by avidan: 7:44pm On Jan 14, 2024
nuland:
Thanks! What if I change my phone but retain my number?
Try registering your banned number on a different phone, see for yourself.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by gadgetroniqx(m): 11:14am On Jan 25, 2024
Have you resolved this issue? Mine started few days ago
I'm tired and frustrated
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by gadgetroniqx(m): 7:11pm On Jan 25, 2024
Hello Op have you resolved this issue
Please tell me the steps you took.. mine started few days ago
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by DarkPheonix: 10:49pm On Jan 25, 2024
Are you using Gionee phone?
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by stephinnoyewole(m): 3:33am On Jan 26, 2024
This is becoming a trend now... my two WhatsApp accounts are blocked now and support arent doing anything about it
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by gadgetroniqx(m): 7:15am On Jan 26, 2024
stephinnoyewole:
This is becoming a trend now... my two WhatsApp accounts are blocked now and support arent doing anything about it
Is it thesame “you need official WhatsApp” issue or another issue?
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by thowbie7ven(m): 7:47pm On Jan 26, 2024
nuland:
Are you in a position to help me fix this?
Just format the phone to factory settings....when i say format, i mean wipe any and every data on it off by going through and factory settings...After this, configure your phone and install WhatsApp
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 10:40pm On Jan 26, 2024
thowbie7ven:
Just format the phone to factory settings....when i say format, i mean wipe any and every data on it off by going through and factory settings...After this, configure your phone and install WhatsApp
Ok. Thanks. I shall do that!
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 1:07pm On Feb 01, 2024
thowbie7ven:
Just format the phone to factory settings....when i say format, i mean wipe any and every data on it off by going through and factory settings...After this, configure your phone and install WhatsApp
I got another phone('London Used'), formatted it before installing whatsapp... But the problem persists.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by seunlayi(m): 2:14pm On Feb 01, 2024
I was in this shoe last November. I was able to go back to the official app and added the number to another device with custom app.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by stephinnoyewole(m): 5:29am On Feb 02, 2024
gadgetroniqx:
Is it thesame “you need official WhatsApp” issue or another issue?
yes oo
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by thowbie7ven(m): 8:39am On Feb 04, 2024
nuland:
I got another phone('London Used'), formatted it before installing whatsapp... But the problem persists.
Chai...then i guess it's the line then
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 9:20pm On Feb 04, 2024
thowbie7ven:
Chai...then i guess it's the line then
Both lines walahi!
I have given up. I understand bans have different time frames.
Waiting for them to lift the ban in both lines.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by sambright2012: 4:40pm On Feb 05, 2024
You used a refurbished phone with no imel
number, and whatsapp barned your line
The said line is MTN line ,this I have seen
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by LeOrlly: 9:06pm On Mar 06, 2024
Please, I have been logged out from whatsap for the past three days. Been trying to login with my sane phone number but I have not been getting the OTP code. Getting an error that we cannot send code to the mobile number because you tried registering. What can I do please.

Any one experiencing this too and has solution?
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by Avedonn: 10:24pm On Mar 14, 2024
LeOrlly:
Please, I have been logged out from whatsap for the past three days. Been trying to login with my sane phone number but I have not been getting the OTP code. Getting an error that we cannot send code to the mobile number because you tried registering. What can I do please.

Any one experiencing this too and has solution?
I'm also experiencing similar issue. Have you resolve yours?
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by UyaiIncomparabl(f): 7:59pm On Mar 31, 2024
nuland:
I got another phone('London Used'), formatted it before installing whatsapp... But the problem persists.
How were you able to sort this? I am presently going through the same dilemma. I will appreciate your response, thanks.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 8:07pm On Mar 31, 2024
UyaiIncomparabl:
How were you able to sort this? I am presently going through the same dilemma. I will appreciate your response, thanks.
The issue persisted and I rescinded to fate but surprisingly I tried again after like 2 weeks from the last attempt and Lo and behold I was able to use WhatsApp on that number again but lost all my chats.
I can't say for sure what got me back my account as I sent countless e-mails(replies were automated), my candid advice is you 'lock-up' for a while and see how things pan out.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 8:08pm On Mar 31, 2024
nuland:
The issue persisted and I resigned to fate but surprisingly I tried again after like 2 weeks from the last attempt and Lo and behold I was able to use WhatsApp on that number again but lost all my chats.
I can't say for sure what got me back my account as I sent countless e-mails(replies were automated), my candid advice is you 'lock-up' for a while and see how things pan out.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by UyaiIncomparabl(f):
nuland:
The issue persisted and I rescinded to fate but surprisingly I tried again after like 2 weeks from the last attempt and Lo and behold I was able to use WhatsApp on that number again but lost all my chats.
I can't say for sure what got me back my account as I sent countless e-mails(replies were automated), my candid advice is you 'lock-up' for a while and see how things pan out.
I have sent countless of emails and yet, nothing. Do you think using another phone would help with this? I am exhausted already.
Re: How Do I Resolve 'you Need The Official Whatsapp Wahala'? by nuland(op): 7:53am On Apr 01, 2024
UyaiIncomparabl:
I have sent countless of emails and yet, nothing. Do you think using another phone would help with this? I am exhausted like this.
I understand how frustrating it can be. About using another phone: Maybe.... I changed my phone but didn't get my WhatsApp account back until around 3 Weeks later.
Good luck.
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