₦airaland Forum

Nigeria has unveiled Service-Wise GPT, an AI-powered tool designed to enhance efficiency in public service delivery.

The announcement was made by the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, OON, mni, during the Global Government Summit 2025 held in Singapore in her presentation titled “Model Behaviour: How to Govern with AI, Empowering Governance with AI: Nigeria’s National AI Journey and Service-Wise GPT Insight.”

Service-Wise GPT is a user-focused AI-powered assistant designed to streamline access to Public Service Rules, Statutory Instruments, Regulations, Guidelines, and other essential governance documents

Mrs. Walson-Jack detailed the transformative potential of Service-Wise GPT, stating that once fully operational, the AI tool will automate policy drafting, official memo writing, and provide real-time policy research assistance.

She highlighted its expected impact in reducing administrative workload, ensuring regulatory compliance, and expediting decision-making processes.

“Applying Service-Wise GPT would save time and reduce administrative task hours for civil servants, improve compliance, ensure regulatory adherence, enhance productivity, facilitate faster decision-making across ministries, and ultimately improve service delivery,” she stated.

The tool, currently in its Beta phase, is expected to revolutionize administrative processes across ministries and agencies.

Findings on Service-Wise GPT
During her address, Mrs. Walson-Jack shared insights from a 2025 research study evaluating the tool’s effectiveness.

She noted that respondents praised Service-Wise GPT for its role in improving work efficiency and transparency in governance.
“73% of users saved 2–3 hours daily, and the tool received a 90% user recommendation rate for its efficiency and accessibility,” She stated.

Mrs. Walson-Jack emphasized the Federal Government’s dedication to modernizing governance through AI.
“The Service-Wise GPT is a testament to the commitment of the President Bola Ahmed Tinubu-led Federal Government to leveraging technology for the public good,” she said.

She reaffirmed that the government is determined to fulfill the Renewed Hope Agenda by ensuring an efficient and technology-driven civil service.

What you should know
In April 2024, the Federal Government announced plans to assemble 120 Nigerian researchers, startups, and stakeholders to formulate a cohesive framework for AI implementation across the nation.

The initiative aims to harness AI for national development and address challenges in sectors like education, agriculture, and healthcare.

The government has set an ambitious goal to create approximately 50,000 AI-related jobs by 2030 as part of a broader strategy to position Nigeria as a leading destination for AI model training and talent globally, thereby contributing to economic growth and technological advancement.

Vice President Kashim Shettima launched the AI Expertise Blockchain and Technology Training and Outsourcing Initiative in Jigawa State in July 2024. This program aims to train 1,000 Nigerians annually in cutting-edge technologies such as artificial intelligence and blockchain, enhancing the nation’s digital capabilities and workforce readiness.

In April 2024, the Federal Government announced plans to assemble 120 Nigerian researchers, startups, and stakeholders to formulate a cohesive framework for AI implementation across the nation.

The initiative aims to harness AI for national development and address challenges in sectors like education, agriculture, and healthcare.

EmperorCaesar:
Where was Tinubu since 1999? This man should have been the first

Fools will tell you he came into Govt with no plan

We now have a true President

KnowledgePower7:
Chinese Ai

DaBullIT:
Somebody just cashed out

Yes I know for a fact, a friend of a friend of someone who is close to this fraudulent administration brought the idea, they sat around the table and discussed percentages, outsourced to undergrads, no debugging whatsoever, no beta test,

They submitted proposal, friend I friend lobbied, they got approval and payment

Has it happened with e-naira
As it will happen with space exploration budget that included giveaway for alfas and imams
As it will happen with nuclear reactor they are proposing
As it will happen with coastal road


If you don't already know this then your stupidity is verified

And in David Hundeyin's voice, always be careful of big grammar with no real explanation, they use that to confuse you people

Just the way they ammened police act to ensure police can suspect and arrest you anytime and stylishly removed bail is free because now by their constitution you must pay bail and they claimed will go to police reward funds


As of last Monday, police reward funds account has no remittances, meaning all your bail money is being shared just like before only now is legal for them
Ire o

EmperorCaesar:
Where has Tinubu been since 1999? This man should have been the first

Fools will tell you he came into Govt with no plan

We now have a true President

yoruboid:
Jagaban will transform Nigeria

OkCornel:
Oh yes… even Buhari had a plan.

yoruboid:
Apparently he had it all figured out. He had more than just a plan. He had an entire document on how this would play out. From the tax reforms, to the oil and gas reforms, to rail reforms, electricity supply and infrastructural development.

The use of technology is also within the plan if you read his blueprint document

I’m not sure anyone else in the 2023 presidential elections or even those before him could have done half of what he will accomplish in 4yrs and then consolidate with another 4yrs

EmperorCaesar:
Where has Tinubu been since 1999? This man should have been the first

Fools will tell you he came into Govt with no plan

We now have a true President

sammyj:
Funny people! Trump and the Chinese will be laughing to stupo

DaBullIT:
Somebody just cashed out

Yes I know for a fact, a friend of a friend of someone who is close to this fraudulent administration brought the idea, they sat around the table and discussed percentages, outsourced to undergrads, no debugging whatsoever, no beta test,

They submitted proposal, friend I friend lobbied, they got approval and payment

Has it happened with e-naira
As it will happen with space exploration budget that included giveaway for alfas and imams
As it will happen with nuclear reactor they are proposing
As it will happen with coastal road


If you don't already know this then your stupidity is verified

And in David Hundeyin's voice, always be careful of big grammar with no real explanation, they use that to confuse you people

Just the way they ammened police act to ensure police can suspect and arrest you anytime and stylishly removed bail is free because now by their constitution you must pay bail and they claimed will go to police reward funds


As of last Monday, police reward funds account has no remittances, meaning all your bail money is being shared just like before only now is legal for them
Ire o

EmperorCaesar:
Where has Tinubu been since 1999? This man should have been the first

Fools will tell you he came into Govt with no plan

We now have a true President

yoruboid:
Jagaban will transform Nigeria