₦airaland Forum

Kenya Airways Agent Delays Nigerian Passenger After Altercation At Nairobi Airport, Says ‘Call Your President’


https://www.youtube.com/watch?v=QJ8zCFTxWWQ

Kenya Airways has reacted to a viral video of an altercation between one of its employees and a Nigerian passenger at Jomo Kenyatta International Airport in Nairobi.

Tunde Moshood, the Special Adviser on Media and Communications to the Minister of Aviation and Aerospace Development, posted the video early Monday morning.

“Our attention has been drawn to several cases of inhuman treatments of Nigerian passengers in Nairobi by @KenyaAirways. A case of Ms. Omisore G. who flew from Manchester to Lagos, connecting-Man-CDG-NBO-LOS, only to be denied boarding in Nairobi on the 2nd leg of same ticket,” he said.

In the video, the airline employee is heard telling the Nigerian passenger that she will not be allowed to fly Kenya Airways again, and when the passenger said she was on the phone with Nigeria’s finance minister, the agent said she could call the Nigerian president if she liked.

“You will not fly on the Kenya Airways. You will never enter our airline again; call your president, call the Nigerian president,” the airline agent said.

“We are not going to give you anything. You are not going to fly on our airways again.”

Meanwhile, the Nigerian passenger complained about a 17-hour delay, lamenting that she needed a sanitary towel.

“I need a sanitary towel. You will give me food tonight,” she said.

A reaction by the Corporate Communications, Kenya Airways, to the video showing the verbal exchange between the passenger and a Kenya Airways agent at the transfer desk in Nairobi, the airline said, “The guest was traveling from Lagos to Nairobi, Paris, and Manchester.

“On arrival in Nairobi for her connecting flight (Nairobi-Paris), it was discovered that she did not have a SCHENGEN Visa, which is a requirement for her to enter any European Union Country.

“She was offered an alternative to travel through London and onward to Manchester, which she refused. Upon further investigation, we have established that the video does not provide full context.

“Unhappy with this option, the guest demanded accommodation, which Kenya Airways does not provide in cases where boarding is denied due to visa requirements. It is the responsibility of passengers to ensure they have the necessary documentation for their journey.

“In a distressing turn of events, the guest resorted to inappropriate behaviour by removing and throwing 3 used sanitary pads at our employees.

“We strongly condemn such conduct. While we remain committed to delivering exceptional service, we expect all interactions to be based on mutual respect. Our employees deserve to work in a safe and dignified environment, and we do not tolerate any abuse from our employees or guests.”

The airline said the “incident has been reported and is under investigation by the relevant security agencies”.

“We are committed to taking the necessary steps to ensure the well-being and safety of our employees and guests at all times,” it added.

https://saharareporters.com/2025/02/03/viral-video-kenya-airways-agent-delays-nigerian-passenger-after-altercation-nairobi

Just imagine the effrontery . Ordinary Kenya wey no join for countries wey make sense wan still dey raise shoulders with us

Good. Let the "see finish" continue.

See what the beech from useless Kenya is saying.Kenya that is far far far below Nigeria. I will never make use of the useless airline again.

Why didn't the white passenger intervene?? That's very bad of him

maivd:
Kenya Airways Agent Delays Nigerian Passenger After Altercation At Nairobi Airport, Says ‘Call Your President

https://www.9jarep.site/2025/02/kenya-airways-agent-sparks-outrage.html

https://www.youtube.com/watch?v=QJ8zCFTxWWQ

This is just crazy, she was ready to go to war with the lady.

Unfortunately, Nigeria 🇳🇬 has no president to call

Sonnobax15:

Just imagine the effrontery . Ordinary Kenya wey no join for countries wey make sense wan still dey raise shoulders with us

No effontery
She's just been silly and daft. Wetin carry President enter that convo

When people act uncivil and unprofessional, it has nothing to do with the recipient of such unruly behavior and everything to do with the unreasonable professionals themselves.

I don't understand,call president for what?...
Oh I see perhaps the nigerian lady thought it was home here where we threaten ourselves with who is who,there was an altercation of whatsoever reason and she was threatening to call the finance minister,that was uncalled for as if she was on diplomatic assignment.

NIGERIA PPL HOPE YOU ARE LEARNING, IT IS HOW YOU SEE YASEF ,THE OUTSIDEVWORLD WILL SEE YOU. IF YOU HAVE THE HABIT OF RIDICULING YOUR INCUBENT RULERS ON SOCIAL MEDIA,THE PPL OUTSIDE WILL MESS YOU UP LIKE THIS,

EmperorCaesar:
You are Igbo, right?

I would be lying if i said i expected a different response

he’s not waking up. The nation is burning. Ebi n pawa

Paraman:
See what the beech from useless Kenya is saying.Kenya that is far far far below Nigeria. I will never make use of the useless airline again.

Does this mean that you will now be using Nigeria Airways? How many airplanes does Nigeria Airways have? By the way, I am a Nigerian, before you get things confused.

Easternbull monkeys disgracing us in Kenya.

It shall not be well with lugard

We don't need to call our President. He is the GCFR of the third greatest Nation in Africa. You don't mess with us.

Why throw her used pad on the Kenya airline official, why is nobody mentioning that aspect

They know we have illegal president who doesn't care about his citizens

Sonnobax15:

Just imagine the effrontery . Ordinary Kenya wey no join for countries wey make sense wan still dey raise shoulders with us

Who are us ?

She said call the statue at Aso rock

maivd:
Kenya Airways Agent Delays Nigerian Passenger After Altercation At Nairobi Airport, Says ‘Call Your President’


https://www.youtube.com/watch?v=QJ8zCFTxWWQ



https://saharareporters.com/2025/02/03/viral-video-kenya-airways-agent-delays-nigerian-passenger-after-altercation-nairobi

our President is a ANSWERING Father
He is answering u via AIDES now, u go put ur Airline for trouble

maivd:
Kenya Airways Agent Delays Nigerian Passenger After Altercation At Nairobi Airport, Says ‘Call Your President’


https://www.youtube.com/watch?v=QJ8zCFTxWWQ



https://saharareporters.com/2025/02/03/viral-video-kenya-airways-agent-delays-nigerian-passenger-after-altercation-nairobi

I love the way the Yoruba woman reacted. God bless her! What I know and am sure of is that Nigeria is going to be great very soon. That is why every African country is jealous, hating us. However, we, as citizens, sometimes do not help matters. Over the smallest things, we drag our country down on social media, and our negative comments about Nigeria go viral. We should try to always protect the image of our dear nation. We have no other country but Nigeria.

What an insult
Giant of African has now turned into a puppet,
I blame APC
I blame myself and I blame everybody cos one way or the other,we are involved into this shit,

Just imagine

Call ur president.
Na see finish na

If na this ancestor... I for slap his left eye...

Which kain eleriburuku pesin e be?

Las las, i no go enter their nonsense country again. Country full map wey i never enter one mumu go come treat me anyhowv plus na my osusu i use buy ticket...?

Nonsense

Some of this mini country don see naija finished. Imagine Kenya! I don't blame them out leader and our law enforcement agency are treating their fellow citizens like shi ...t.

What value will other countries have for Nigerians.
Kenya u guys need to be careful with naija boys oo

Yorubas will never stop disgracing Nigeria everywhere dey go.

Just imagine a Yoruba lady, who perhaps had lived in UK for a while, is speaking like a village female tout, who has never left Ibadan in all her life. No finesse. No courtesy. No decency. Just agberoo behaviour everywhere dey go.

Spits...

Sonnobax15:

Just imagine the effrontery . Ordinary Kenya wey no join for countries wey make sense wan still dey raise shoulders with us

The minute i read the Nigeria. woman saying I will call the finance minister...I lost interest in her story and any sympathy for the her. We Nigerians need to learn how to comport ourselves.

Which one be I will call Nigeria finance minister...
To me the response is justified

maivd:
Kenya Airways Agent Delays Nigerian Passenger After Altercation At Nairobi Airport, Says ‘Call Your President’


https://www.youtube.com/watch?v=QJ8zCFTxWWQ



https://saharareporters.com/2025/02/03/viral-video-kenya-airways-agent-delays-nigerian-passenger-after-altercation-nairobi

women and their wahala

Ringstonermasks:
We don't need to call our President. He is the GCFR of the third greatest Nation in Africa. You don't mess with us.

Is GCFR a position and a rank?