₦airaland Forum

✅ Hiring!!!
Smash Technology is recruiting to fill the position below:

Job Title: Customer Service Officer (Onsite)

Locations: Benin - Edo & Port Harcourt - Rivers
Employment Type: Full-time

Job Summary

The Customer Support Executive is responsible for handling customer inquiries and providing timely and efficient support across multiple channels, including phone, email, and chat.
This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.
The ideal candidate will have a passion for helping others and ensuring customer satisfaction through exceptional service.

Skills and Qualifications

Educational Requirements: A High School Diploma or equivalent (Bachelor’s degree preferred in customer service or related field).
Experience: 2 - 5years of experience in customer service or support roles.
Communication Skills: Strong verbal and written communication skills with a focus on customer service.
Problem-Solving: Ability to troubleshoot issues and offer clear solutions to customers.
Empathy and Patience: Ability to remain calm and empathetic when dealing with upset or frustrated customers.
Technical Proficiency: Familiarity with customer service tools, such as CRM software (e.g., Zendesk, Freshdesk, Salesforce), and the ability to use computer systems effectively.
Attention to Detail: High attention to detail when documenting customer interactions and resolving issues.
Time Management: Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.
Teamwork: Willingness to collaborate with colleagues to deliver exceptional customer service.

Salary
N120,000 - N180,000 / Month.

Application Closing Date
31st May, 2025.

How to Apply

Interested candidates can apply on Dyshus webpage


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