₦airaland Forum

Mistura03 from Nairaland:

"Good afternoon nairalanders,
I am a new user but I've exhausted my capabilities so please I'll take any advice as I have no idea what to do.

This Wednesday I did an over the counter deposit of 100k (#100,000)at the Access bank close to my work place around 3pm because I'm on the night shift and it's just easier since I don't want to carry that amount of cash around on me to work.I got an alert that it was successful but around 7pm that same day I got a series of debit alerts that all the funds from my account has been transferred out ,I immediately tried to call Access bank customer care but I was told the number was Invalid.Every penny of the 100k was taken out without my authorization.
Yesterday I went to the branch I deposited the money and the customer service agent told me it was from my mobile app which I've never had ,I don't even use an ATM card for my access bank account because I only have it to receive my salary,the place I work at only pays into access.
The only reason I put the money in my access bank account is because my Opay app was not functioning properly at the time and I didn't want to take the cash to work.Now the customer service agent is telling me to wait till Monday and that there's only a 20% chance that I'll recover the money .
Help the money is not mine it's for someone close to me and it was given to me for safekeeping till next week,I don't know what to please can anyone help me." https://www.nairaland.com/8461393/unauthorized-transfer-made-access-bank#135906249
I made this post 3 days ago here's an update of what happened today .
I went to the bank as planned and I went in to change it for them ni. I was taken to the manager's office and he told me to please come tomorrow, I refused to leave until I was assured that there will be a solution by tomorrow.
Meanwhile I have been disturbing them on social media and I've been getting some responses from them because I'm everywhere in their comments.
When I was at the bank this morning I got an alert from them that a case has been opened and will be resolved by 16th of June so I wanted to give them the benefit of the doubt and then this evening, I got an alert that the case has been closed less than 10 hours after the initial message and I'm just so frustrated and confused about everything now .
The owner is asking for their money already and I can't even tell them what happened.
Please I need advice

You got an alert that the case has been closed. So what does that mean? Has the bank refunded you?

Case close,just find money, and pay him, there is nothing they can do abt it,d money is gone forever

SoftSport:
You got an alert that the case has been closed. So what does that mean? Has the bank refunded you?

No oo I've not been refunded oo I just saw the message too I shock

muyico:
Case close,just find money, and pay him, there is nothing they can do abt it,d money is gone forever

Forever ke ? Where I wan see 100k in 4 days haha modaran

Where did the money go to that is the first question, try get a lawyer. Unfortunately Cbn complain email is absolutely just there for there sake. If you're in Lagos write to consumer protection. You can also write a petition and drop at the Efcc's office in Ikoyi at awolowo road with evidence attached.

Mistura03:
Forever ke ? Where I wan see 100k in 4 days haha modaran

then explain everything to him or her?? Or book 📖📚 online loan??

Babangidapikin:
Where did the money go to that is the first question, try get a lawyer. Unfortunately Cbn complain email is absolutely just there for there sake. If you're in Lagos write to consumer protection. You can also write a petition and drop at the Efcc's office in Ikoyi at awolowo road with evidence attached.

Ok thank you for this I will try my best to do this
Can I write to consumer on email?

muyico:
then explain everything to him or her?? Or book 📖📚 online loan??

Online loan ke ,I don run since how I wan do am double wahala

Mistura03:
Online loan ke ,I don run since how I wan do am double wahala

smile, my guy?? you no get liver, onih gbese ti o ba gba emi, yio gba emi,take heart, notinz new under earth, i owned some loan app money, they don calls me tire, i pay some, i still own some, heaven no come down

muyico:
smile, my guy?? you no get liver, onih gbese ti o ba gba emi, yio gba emi,take heart, notinz new under earth, i owned some loan app money, they don calls me tire, i pay some, i still own some, heaven no come down

Hmmn ok oo that's one option sha we'll see
Make I first go there tomorrow

This is insane. Was no other detail attached to that case closed message?

ReacherSaidNoth:
This is insane. Was no other detail attached to that case closed message?

This is the message I received from them less than 10 hours apart.

The chances of you recovering that money may be quite low.

Moving forward, since this bank is close to your work place, place a lien on the account. This action would disable every Mobile app operation, USSD operation and ATM operation. This means that the account can accept money from every channel, but you can only withdraw over the counter. If this action was in place from ab initio, you would have had a good case and sued their ****** for 100 billion.

Juliearth:
The chances of you recovering that money may be quite low.

Moving forward, since this bank is close to your work place, place a lien on the account. This action would disable every Mobile app operation, USSD operation and ATM operation. This means that the account can accept money from every channel, but you can only withdraw over the counter. If this action was in place from ab initio, you would have had a good case and sued their ****** for 100 billion.

I just have a feeling the bank staffs are also involved one way or the other because they keep asking leading questions like they want me to admit to what I didn't do

Y'all be careful out there with your sensitive informations. Meanwhile check my signature if you need my service.

Babangidapikin:
Where did the money go to that is the first question, try get a lawyer. Unfortunately Cbn complain email is absolutely just there for there sake. If you're in Lagos write to consumer protection. You can also write a petition and drop at the Efcc's office in Ikoyi at awolowo road with evidence attached.

You people sef?

Every small thing "Get a lawyer", on top 100K?

Do you think lawyers work for free?

Going that route will only end up costing him more money than what he has already lost because the lawyer will charge him for everything including writing a letter to the bank.

OP my suggestion to you is to go to the bank and stay on their neck, make a scene if need be until they give you a solution

Another thing you could also do is to try and get the email of the Head of Risk and Compliance (Internal audit) of the bank then write a petition to the bank and copy him directly.

Just make sure that the fault is not from your end; that you did not click any strange links you received through email or WhatsApp and that no other person had access to the phone which you use to receive OTP

Juliearth:
The chances of you recovering that money may be quite low.

Moving forward, since this bank is close to your work place, place a lien on the account. This action would disable every Mobile app operation, USSD operation and ATM operation. This means that the account can accept money from every channel, but you can only withdraw over the counter. If this action was in place from ab initio, you would have had a good case and sued their ****** for 100 billion.

N100 billion?!

Did he loose N100 billion?

Can he prove in court that he has suffered pecuniary damages of up to N100 billion as a result of inconvenience brought about by this situation?

When instituting a legal case in court you don't just pluck figures from the air...at the end of the day it all boils down to what you can prove!

Kobicove:
You people sef?

Every small thing "Get a lawyer", on top 100K?

Do you think lawyers work for free?

Going that route will only end up costing him more money than what he has already lost because the lawyer will charge him for everything including writing a letter to the bank.

OP my suggestion to you is to go to the bank and stay on their neck, make a scene if need be until they give you a solution

Another thing you could also do is to try and get the email of the Head of Risk and Compliance (Internal audit) of the bank then write a petition to the bank and copy him directly.

Just make sure that the fault is not from your end; that you did not click any strange links you received through email or WhatsApp and that no other person had access to the phone which you use to receive OTP

You haven't heard of Pro Bono service or you didn't see try and other options

Babangidapikin:
You haven't heard of Pro Bono service or you didn't see try and other options

In this harsh economy how many reputable law firms dey do pro bono service?

If they keep offering free services to every litigant who walks through their doors where will they get the money with which to pay rent, staff salaries etc?

Your communication with the bank should be via email, copy cbn on cpd@cbn.gov.ng in all your communication.
The bank will be forced to act appropriately

Someone in that bank is playing Russian roulette with you, go on Twitter and blow their trumpet, send an email and copy cbn fraud line as well, you will get your money back. Those messages looks fishy to me, don't be swayed

Kobicove:
N100 billion?!

Did he loose N100 billion?

Can he prove in court that he has suffered pecuniary damages of up to N100 billion as a result of inconvenience brought about by this situation?

When instituting a legal case in court you don't just pluck figures from the air...at the end of the day it all boils down to what you can prove!

You are not seeing things from my point of view. If an account is placed on lien and a fraudulent withdrawal occurs on the account. The only suspect(s) would be the bank staff members, he certainly a powerful lawsuit can be launched against them for such unruliness... LOL!

Mistura03:
I just have a feeling the bank staffs are also involved one way or the other because they keep asking leading questions like they want me to admit to what I didn't do

Yes, your feelings are valid. In most cases, auch acts are orchestrated by these bank staff.

Go on twitter and Instagram report everything to CBN, write a thread 🧵 on twitter and tag both your bank and CBN, ensure you submit every information to CBN including the transaction ID

Search on Google on how to report to CBN, I've forgotten their email. Whenever you visit your bank let your phone be on record. Record every of their conversation

After one week max your money will be refunded in full



You're welcome

Mistura03:
Mistura03 from Nairaland:

"Good afternoon nairalanders,
I am a new user but I've exhausted my capabilities so please I'll take any advice as I have no idea what to do.

This Wednesday I did an over the counter deposit of 100k (#100,000)at the Access bank close to my work place around 3pm because I'm on the night shift and it's just easier since I don't want to carry that amount of cash around on me to work.I got an alert that it was successful but around 7pm that same day I got a series of debit alerts that all the funds from my account has been transferred out ,I immediately tried to call Access bank customer care but I was told the number was Invalid.Every penny of the 100k was taken out without my authorization.
Yesterday I went to the branch I deposited the money and the customer service agent told me it was from my mobile app which I've never had ,I don't even use an ATM card for my access bank account because I only have it to receive my salary,the place I work at only pays into access.
The only reason I put the money in my access bank account is because my Opay app was not functioning properly at the time and I didn't want to take the cash to work.Now the customer service agent is telling me to wait till Monday and that there's only a 20% chance that I'll recover the money .
Help the money is not mine it's for someone close to me and it was given to me for safekeeping till next week,I don't know what to please can anyone help me." https://www.nairaland.com/8461393/unauthorized-transfer-made-access-bank#135906249
I made this post 3 days ago here's an update of what happened today .
I went to the bank as planned and I went in to change it for them ni. I was taken to the manager's office and he told me to please come tomorrow, I refused to leave until I was assured that there will be a solution by tomorrow.
Meanwhile I have been disturbing them on social media and I've been getting some responses from them because I'm everywhere in their comments.
When I was at the bank this morning I got an alert from them that a case has been opened and will be resolved by 16th of June so I wanted to give them the benefit of the doubt and then this evening, I got an alert that the case has been closed less than 10 hours after the initial message and I'm just so frustrated and confused about everything now .
The owner is asking for their money already and I can't even tell them what happened.
Please I need advice

Oluwatobiloba07:
Go on twitter and Instagram report everything to CBN, write a thread 🧵 on twitter and tag both your bank and CBN, ensure you submit every information to CBN including the transaction ID

Search on Google on how to report to CBN, I've forgotten their email. Whenever you visit your bank let your phone be on record. Record every of their conversation

After one week max your money will be refunded in full



You're welcome

I did this already and they are still not responding at all ,I've been to the bank several times after that day the incident occurred still nothing

Does anyone please know how I can get a court order because that's what access is asking for now

Mistura03:
Does anyone please know how I can get a court order because that's what access is asking for now

Also can anyone tell me how much I can get a court order

Juliearth:
Yes, your feelings are valid. In most cases, auch acts are orchestrated by these bank staff.

I knew it the way they were acting was somehow as if they want me to just accept that the money is gone

youngrichnigga:
Someone in that bank is playing Russian roulette with you, go on Twitter and blow their trumpet, send an email and copy cbn fraud line as well, you will get your money back. Those messages looks fishy to me, don't be swayed

I'm posting on Twitter everyday and anytime I tag cbn or fccp,Access bank staff will contact me and make their empty promises again so hopefully something comes out of it .
As it seems like they don't want to answer to cbn

Kobicove:
You people sef?

Every small thing "Get a lawyer", on top 100K?

Do you think lawyers work for free?

Going that route will only end up costing him more money than what he has already lost because the lawyer will charge him for everything including writing a letter to the bank.

OP my suggestion to you is to go to the bank and stay on their neck, make a scene if need be until they give you a solution

Another thing you could also do is to try and get the email of the Head of Risk and Compliance (Internal audit) of the bank then write a petition to the bank and copy him directly.

Just make sure that the fault is not from your end; that you did not click any strange links you received through email or WhatsApp and that no other person had access to the phone which you use to receive OTP

I'll try this way because at this point I'm just hopeless

Mistura03:
I'm posting on Twitter everyday and anytime I tag cbn or fccp,Access bank staff will contact me and make their empty promises again so hopefully something comes out of it .
As it seems like they don't want to answer to cbn

Do you know why they are scared,they know who did the transaction they know everything

Don't fall for their scope,keep on tagging while access bank keep on looking for solution