₦airaland Forum

Nairalanders, I need your advice urgently.

I made the mistake of banking with PalmPay despite several warnings from people around me. Now, it has turned into my biggest financial regret.

They claimed my account was “fraudulent” because of a **₦2,100 payment for goods** that came in. Based on that, they froze my account containing **₦251,000** — my hard-earned business funds — and have been using it to run their business while giving me endless excuses.

I have submitted **all required documents**, including my **CAC certificate**, yet they have refused to release my money. Customer service keeps tossing me around without a concrete resolution.

If you think this is just my case, go to PalmPay’s **Twitter, Instagram, and Facebook** pages — the complaints are endless. Better still, visit their offices and see the long queues of frustrated customers having similar issue

Please, Nairalanders, has anyone here faced a similar situation and successfully recovered their money? What legal or practical steps can I take to get my **₦251,000** back from these people?

In my opinion, PalmPay does not prioritize transparency or customer support, and I strongly advise others to think twice before trusting them with your money.

Palmpay, once this thread is on frontpage, just note that this begining of your downfall in Nigeria, you will think this is a plague on you, that is why you will respect and honor this site.

Meanwhile check my signature.

shem4soul:
Nairalanders, I need your advice urgently.

I made the mistake of banking with PalmPay despite several warnings from people around me. Now, it has turned into my biggest financial regret.

They claimed my account was “fraudulent” because of a **₦2,100 payment for goods** that came in. Based on that, they froze my account containing **₦251,000** — my hard-earned business funds — and have been using it to run their business while giving me endless excuses.

I have submitted **all required documents**, including my **CAC certificate**, yet they have refused to release my money. Customer service keeps tossing me around without a concrete resolution.

If you think this is just my case, go to PalmPay’s **Twitter, Instagram, and Facebook** pages — the complaints are endless. Better still, visit their offices and see the long queues of frustrated customers having similar issue

Please, Nairalanders, has anyone here faced a similar situation and successfully recovered their money? What legal or practical steps can I take to get my **₦251,000** back from these people?

In my opinion, PalmPay does not prioritize transparency or customer support, and I strongly advise others to think twice before trusting them with your money.

I attached thier response on Facebook.. Same response on Twitter and Instagram... Seems it's an automated message

shem4soul:
Nairalanders, I need your advice urgently.

I made the mistake of banking with PalmPay despite several warnings from people around me. Now, it has turned into my biggest financial regret.

They claimed my account was “fraudulent” because of a **₦2,100 payment for goods** that came in. Based on that, they froze my account containing **₦251,000** — my hard-earned business funds — and have been using it to run their business while giving me endless excuses.

I have submitted **all required documents**, including my **CAC certificate**, yet they have refused to release my money. Customer service keeps tossing me around without a concrete resolution.

If you think this is just my case, go to PalmPay’s **Twitter, Instagram, and Facebook** pages — the complaints are endless. Better still, visit their offices and see the long queues of frustrated customers having similar issue

Please, Nairalanders, has anyone here faced a similar situation and successfully recovered their money? What legal or practical steps can I take to get my **₦251,000** back from these people?

In my opinion, PalmPay does not prioritize transparency or customer support, and I strongly advise others to think twice before trusting them with your money.

PalmPay, you guys are scam
I’m having the same issue
What exactly is you guys problem
We trusted you guys with our money and this is how you will pay us back?
Customer care , zero
I was even referring customers to this people
thinking they were legit
Banking with PalmPay
was my biggest mistake

Beware of palpalmpay

What is the story behind the fraudulent transaction? Was your account mistakenly credited and you refused to return the money? .if yes, then you deserve to be given a bit or run-around before releasing your account. I wish Nigerians can be more proactive like the person that reported your account and stop leaving everything to God.

This is the issue with online banks tho, it's difficult when you have an issue...no one to yell at. If na commercial bank, go to the office and yell at the ops head, account to normal sharp sharp

hslbroker2:
Palmpay, once this thread is on frontpage, just note that this begining of your downfall in Nigeria, you will think this is a plague on you, that is why you will respect and honor this site.

Meanwhile check my signature.

The thing is frustrating.. Many users on palmpay Facebook, Instagram and Twitter are having similar issue

dammy526:
PalmPay, you guys are scam
I’m having the same issue
What exactly is you guys problem
We trusted you guys with our money and this is how you will pay us back?
Customer care , zero
I was even referring customers to this people
thinking they were legit
Banking with payment was my biggest mistake

Beware of palpalmpay

Wow.. Hope urs isn't much? The way palmpay are treating thier users is nothing to write home about

dominique:
What is the story behind the fraudulent transaction? Was your account mistakenly credited and you refused to return the money? .if yes, then you deserve to be given a bit or run-around before releasing your account. I wish Nigerians can be more proactive like the person that reported your account and stop leaving everything to God.

It is a payment of goods at my store 2100.... I have provided all the documents palmpay required including my CAC registration to show that I register for my business.. But still yet palmpay is playing games with my capital of 251,000

franugo:
This is the issue with online banks tho, it's difficult when you have an issue...no one to yell at. If na commercial bank, go to the office and yell at the ops head, account to normal sharp sharp

I regret banking with palmpay.. And the most annoying thing is thier customer care is useless

shem4soul:
It is a payment of goods at my store 2100.... I have provided all the documents palmpay required including my CAC registration to show that I register for my business.. But still yet palmpay is playing games with my capital of 251,000

Did anybody trigger a report that your account carried out a fraudulent transaction?

dominique:
What is the story behind the fraudulent transaction? Was your account mistakenly credited and you refused to return the money? .if yes, then you deserve to be given a bit or run-around before releasing your account. I wish Nigerians can be more proactive like the person that reported your account and stop leaving everything to God.

Hope you know they are rewired required to obtain a Court order before they can do this?

Or, you are just typing based on your level of exposure and understanding.

shem4soul:
Nairalanders, I need your advice urgently.

I made the mistake of banking with PalmPay despite several warnings from people around me. Now, it has turned into my biggest financial regret.

They claimed my account was “fraudulent” because of a **₦2,100 payment for goods** that came in. Based on that, they froze my account containing **₦251,000** — my hard-earned business funds — and have been using it to run their business while giving me endless excuses.

I have submitted **all required documents**, including my **CAC certificate**, yet they have refused to release my money. Customer service keeps tossing me around without a concrete resolution.

If you think this is just my case, go to PalmPay’s **Twitter, Instagram, and Facebook** pages — the complaints are endless. Better still, visit their offices and see the long queues of frustrated customers having similar issue

Please, Nairalanders, has anyone here faced a similar situation and successfully recovered their money? What legal or practical steps can I take to get my **₦251,000** back from these people?

In my opinion, PalmPay does not prioritize transparency or customer support, and I strongly advise others to think twice before trusting them with your money.

Approach a lawyer to get a court order for you. Keep around 25k for that. If you cannot afford that, write a letter and tag CBN. Ensure you submit a copy to CBN mail

Nlfpmod please do the needful let people be aware and careful

Palmpay was there before moniepoint . But now moniepoint is equal to 200palmpays combined

dominique:
Did anybody trigger a report that your account carried out a fraudulent transaction?

I Didn't know... It's the account I used to receive transfer of goods bought at my store... PalmPay said it's because of 2100 I received some months ago.. The funniest thing is that I was not notify at all and I have been to thier office submitted all the required documents inclusive of my CAC, no resolution.. I have meet more than 30 users both at thier office and on thier social media page having similar issue... What they tell users is we are working on it for months

OkayDaddy:
Hope you know they are rewired required to obtain a Court order before they can do this?

Or, you are just typing based on your level of exposure and understanding.

I wasn't informed at all.. I just wanted to restock and I discovered that I can't transfer.. Thought thier server was down until the following day, called thier customer care they told me it's because of d 2100 I received... I went to thier office, I question thier staff that if that is so, why can't you place restriction on the amount involved and call me to come over..instead they restricted all the money in my account..They were just making excuses

Musty112:
Approach a lawyer to get a court order for you. Keep around 25k for that. If you cannot afford that, write a letter and tag CBN. Ensure you submit a copy to CBN mail

Thanks sir... I don't know if they will honour court order.. Because the way some institutions in Nigeria disobey court order is alarming

KillahPriest:
Nlfpmod please do the needful let people be aware and careful

Thanks sir... I really appreciate.. And most palmPay users are falling victim of this daily...lots of complain on thier Twitter page, Facebook page and Instagram page... Same complaints by users at thier office and palmPay response is we are working on it

Curious345:
Palmpay was there before moniepoint . But now moniepoint is equal to 200palmpays combined

It's true.. The way palmPay is treating users is extremely bad.. They hardly solve issues.. Zero customer care service

shem4soul:
Thanks sir... I don't know if they will honour court order.. Because the way some institutions in Nigeria disobey court order is alarming

They must! In fact within a week, you'll get back your funds

Musty112:
They must! In fact within a week, you'll get back your funds

Thanks sir... I will go for that