₦airaland Forum

Who knows fastest way to reach Airtel Customer service?

I just woke up to see my router doesn't have Internet. Checked with *323# and I was told I don't have any bundles left. I've only used this thing for 10 days

Hullabaloon:
Who knows fastest way to reach Airtel Customer service?

I just woke up to see my router doesn't have Internet. Checked with *323# and I was told I don't have any bundles left. I've only used this thing for 10 days

Na this rubbish thing dem dey do dey vex and discourage person from using their services.

Meanwhile, you should call 300. That's CC for a the networks.

Maybe after calling them severally, they do something about it. They no longer do it to me but I just checked now and they are yet to return my sub to its normal expiry date which they reduced.

NSEstudent:
Na this rubbish thing dem dey do dey vex and discourage person from using their services.

Meanwhile, you should call 300. That's CC for a the networks.

Maybe after calling them severally, they do something about it. They no longer do it to me but I just checked now and they are yet to return my sub to its normal expiry date which they reduced.

I've been calling 300 since morning. There's no single option to speak to a rep. I've just been on a merry go round with that their dial 2 for this or 3 for that

NSEstudent:
I suppose you have two subs now. When they expire, you'd need to sub both to use both. If not, you'd have to sub the physical sim.

You're living my dream

I think I have the liberty to sub either one I choose going forward.

I'm just glad I have a simcard with the 50Mbps plan for my x25 pro.

Tover:
That's so sweet , hv U tested the Sim with a 4g router if it will work or not ... I have been to the nearest Airtel office here , they do not hv the odu

.

The ODU's sim is working very well in my x25pro. I hit a speed of 110Mbps at my office.

Guys I'm barely getting a few Kbps right now. Started like 30 minutes ago all of a sudden.

Rokynwastar:
I think I have the liberty to sub either one I choose going forward.

I'm just glad I have a simcard with the 50Mbps plan for my x25 pro.

Yes, of course. I suggested the physical one because that way you can use it on other routers when moving.
If you sub esim, it's tied to the ODU.

Hullabaloon:
I've been calling 300 since morning. There's no single option to speak to a rep. I've just been on a merry go round with that their dial 2 for this or 3 for that

Let me try to get the steps, the numbers to dial. I will use the opportunity to talk to them about the expiry date they reduced.

Hullabaloon:
I've been calling 300 since morning. There's no single option to speak to a rep. I've just been on a merry go round with that their dial 2 for this or 3 for that

So the numbers you will dial are 1 and 9.

The secret is to wait for them to finish saying whatever they are saying in each case before dialing.
1. Dial 300 and wait until they finish talking.
2. Press 1 and wait until they finish all those talks.
3. In-between, then will say you should press 9 to speak with agents. At this point, don't press 9 yet.
4. Press 9 when they are done talking, and your call will be forwarded.

I just called and, as we were talking, the CC agent started saying he was not hearing me when I could hear him clearly.

God sees all

NSEstudent:
So the numbers you will dial are 1 and 9.

The secret is to wait for them to finish saying whatever they are saying in each case before dialing.
1. Dial 300 and wait until they finish talking.
2. Press 1 and wait until they finish all those talks.
3. In-between, then will say you should press 9 to speak with agents. At this point, don't press 9 yet.
4. Press 9 when they are done talking, and your call will be forwarded.

I just called and, as we were talking, the CC agent started saying he was not hearing me when I could hear him clearly.

God sees all

Lol

I think my problem is I used the Sim in my Mifi to try the 300. Cos when I used My neighbors Airtel Sim it connected. They Sha told me it'll be resolved before 72hours.

I don't have 72 hours to wait

Hullabaloon:
Lol

I think my problem is I used the Sim in my Mifi to try the 300. Cos when I used My neighbors Airtel Sim it connected. They Sha told me it'll be resolved before 72hours.

I don't have 72 hours to wait

You go wait oh lol

I wonder why they are saying 72 hours. Maybe they don't have enough backend engineers.

NSEstudent:
You go wait oh lol

I wonder why they are saying 72 hours. Maybe they don't have enough backend engineers.

They won't even fix it for that 72hrs seff na on God

morikee:
They won't even fix it for that 72hrs seff na on God

They should

I have good network on my ODU but sometimes to open some websites na wahala. Is there any settings I should touch?

NSEstudent:
They should

Lol no be Airtel again

Meklex:
I have good network on my ODU but sometimes to open some websites na wahala. Is there any settings I should touch?

When I am on my Airtel WiFi, it doesn’t load certain images on a course I am taking. I didn’t even realize until recently when I made use of my Mtn WiFi.

Mykcool:
When I am on my Airtel WiFi, it doesn’t load certain images on a course I am taking. I didn’t even realize until recently when I made use of my Mtn WiFi.

I sometimes get this "DNS address could not be found" but the website will later open after a refresh

Meklex:
I sometimes get this "DNS address could not be found" but the website will later open after a refresh

My router also barely have settings for better control.

Mykcool:
My router also barely have settings for better control.

your router is the new version or old version?

Meklex:
I have good network on my ODU but sometimes to open some websites na wahala. Is there any settings I should touch?

Use VPN. Airtel does that when accessing some sites. I don't know why they do that.

Meklex:
your router is the new version or old version?

Mine is the hertz6 router

Mykcool:
Mine is the hertz6 router

try to change your DNS server. It would solve that problem

Pls my Airtel 5g router with esim hasn’t been showing network since yesterday. Any solutions plz?

MageSkrillex:
Pls my Airtel 5g router with esim hasn’t been showing network since yesterday. Any solutions plz?

.

Hopefully you didn't toggle the switch sim option. If you did not, perhaps you should to see if it brings back the network

I did toggle the sim switch option but after that I was still getting normal service for days till yesterday when it doesn’t show network again. It’s been over 24hrs

MageSkrillex:
I did toggle the sim switch option but after that I was still getting normal service for days till yesterday when it doesn’t show network again. It’s been over 24hrs

.

Best option would be to reset to factory settings, see if it helps.

What does your Wifi-Analyzer app say? Does it show you have network connection?

akinremedy:
try to change your DNS server. It would solve that problem

how do I change it. Couldn't find the option when I visit 192.168.1.1

Meklex:
how do I change it. Couldn't find the option when I visit 192.168.1.1

DNS server is not available on the latest Airtel ODU.
4G/ LTE cell lock is also not available. These are the major downside of the new router.
If you don't have issues with these above, I think it's a good buy.

williams85:
DNS server is not available on the latest Airtel ODU.
4G/ LTE cell lock is also not available. These are the major downside of the new router.
If you don't have issues with these above, I think it's a good buy.

Are you saying, when you go to Device Settings > Advanced Settings, there's no 'Band Lock' there?
These are basic settings Airtel usually have on their 5G devices.

williams85:
DNS server is not available on the latest Airtel ODU.
4G/ LTE cell lock is also not available. These are the major downside of the new router.
If you don't have issues with these above, I think it's a good buy.

.


The settings you mentioned are available when you login to the ODU. The IDU doesn't have these settings.

Use 192.168.254.1 to login the ODU and 192.168.18.1 for the IDU.

dustmalik:
Are you saying, when you go to Device Settings > Advanced Settings, there's no 'Band Lock' there?
These are basic settings Airtel usually have on their 5G devices.

You'll find DNS and Band Lock on the ODU's settings not the IDU's