₦airaland Forum

frank155:
I don't think this refuse to browse is a position problem (network).

I think it's directly from Airtel. For example, I have been enjoying my ODU for a month plus but from last Saturday till this very moment, it's been a nightmare.

I even called them and they said it's been fixed but here we are.

Bro!!!!! That's what I'm facing, I'll run a speed test , it will take forever to start counting then I'll get 350kps, it will enter 1.5Mbps and settle at 10Mbps.

Next test will end up settling at 40+Mbps.

This inconsistency make it hard to stream.

I've had to ditch my ODU now, locked my x25 pro to a cell to be able to stream.

Rokynwastar:
The esim with Airtel is highly flawed, from the activation to occasional network loss. When the esim was still working, I'd get "no Internet" out from no where, but when I put the physical sim innit, it works very well.

I pity those who have this issue but don't have the physical sim to make up for it as you'll now have to wait for hours before the esim comes back online.

Ah!!! My esim has always been active o. I sha experience that Internet bs.
Airtel don finish me

frank155:
I don't think this refuse to browse is a position problem (network).

I think it's directly from Airtel. For example, I have been enjoying my ODU for a month plus but from last Saturday till this very moment, it's been a nightmare.

I even called them and they said it's been fixed but here we are.

I mentioned this to someone earlier. With Airtel when it's your turn to suffer the network issue you can't really escape it.

Mine was working so well and then all of a sudden I was out for 1 full week. All complaints fell on deaf ears. After 1 week we are back online. It's just crazy and doesn't make any sense.

Hopez456:
I experience this when I am running it with only the battery but with electricity, no issues.

Maybe that's what's causing it. So the manufacturer made the device with a power bank that is underpowering it.

ANIKUDI:
I faced similar issues on my ZTE ODU when I got it last week, after it was installed, it connected without internet access, the installer had to restart it for it to connect, then after that it went off again after the installer had already gone, so I called him and he told me to restart the device again, I did that all through that day but it still refused to connect on checking the ODU dashboard, I noticed the Sim number showing there is totally different from the one I registered.

So I contacted the Airtel Office, they initially said the fault was from the installer that he might have installed someone else device, until I proved otherwise by showing the device IMEI which matches what I snapped at the office after payment. So they said the error might be that the device was initially registered for someone else but didn't go through, before they used same device to register for me, so the number is clashing.

I requested for my registered line to be converted to a physical Sim, since I saw it was active and tied to my Airtel account on the app, but to my greatest surprise, they said it doesn't support physical Sim. I just laughed it off, and took pictures of the Sim slot and sent to them, but they now said it may not work. I literally had to snap the pages on their manual that indicated it works with both eSIM and physical Sim, and the use of physical overrides the eSIM functional which makes the device make use of the physical Sim directly.

I had to further prove it to them by inserting my previous Airtel 20mbps unlimited Sim in it and told them that it works. They now called me the next day to speak on a conference call with their supervisor to explain my case with him, after a few hours later, they told me to go back to the office and try to get the physical Sim, but on reaching there they said NIMC portal was down. So I opted for a roadside SIM swap of the eSIM since it was weekend and I didn't want to wait to come back on Monday.

The Sim swap was successful and I have now installed the physical Sim into the Sim slot and it is working fine now without any issues or interruptions.

If you have eSIM registered for you already, just make sure first that the eSIM number issued to you is active, then take that number to any Airtel outlet and request for a SIM swap. Most Airtel staffs are not aware of this simple solution.

How did you locate the Sim slot? Mine doesn't seem to have it. Same ZTE

Bejust4m:
Please can u help me with the vendors contact pls

0904 581 8827

Tell him it's from his namesake that he registered for

bbally:
I am the same position as you narrated waiting for resolution from their HQ. God bless you for this pointer as my ODU too is zte.
The package that was brought to me have my number and name written on the carton but on ODU IU carries a name Joshua while mine was registered Bukola and I have different proofs to them but yet to resolve the swap.

My registered esim number is active with a bundle on my Airtel app, so I guess I will try the road side swap method.
Please, how much is the sim swap and what other requirements for the process?

How do you check the registration name on the IDU website?

NSEstudent:
Someone I know is having the problem of always restarting their device to get network back whenever it goes off.
That is, there will be network but not browsing until they restart.

What is the solution to this? It's the ZLT version with black IDU.

I'm on the ZTE but the person can go to WiFi settings and disable single SSID. that's if the option is available in the ZLT IDU

Hullabaloon:
I'm on the ZTE but the person can go to WiFi settings and disable single SSID. that's if the option is available in the ZLT IDU

I asked him about this SSID first and he said he has both normal Wi-Fi name and another one with _5G, which confirms he's not using single SSID.

Hullabaloon:
How did you locate the Sim slot? Mine doesn't seem to have it. Same ZTE

I had thought the ZTE's base is open by default but someone showed me it is also covered like ZLT. So you just have to unscrew the base of the ODU to locate the sim slot. It is said that the screw driver comes with the device as well.

Rokynwastar:
Bro!!!!! That's what I'm facing, I'll run a speed test , it will take forever to start counting then I'll get 350kps, it will enter 1.5Mbps and settle at 10Mbps.

Next test will end up settling at 40+Mbps.

This inconsistency make it hard to stream.

I've had to ditch my ODU now, locked my x25 pro to a cell to be able to stream.

You’re using the odu sim in the x25 pro, and it’s giving better performance? Wwawoo

Ex0rrcist:
You’re using the odu sim in the x25 pro, and it’s giving better performance? Wwawoo

Just realized that my whole problem is down to the UPS not being connected to electricity causing the problem. My light gets rationed so I have to rely on the UPS which for whatever reason affects the network speed and connectivity if it's not connected to electricity

Getting consistent 50+Mbps since light is restored and I connected everything to the ODUs UPS via electricity. I was using the x25 pro's UPS to power the IDU without running it via electricity.

This thing is consuming so much battery, I can’t keep up.
I’ll have to unlock my Mtn router, and do sim swap to use it with peace of mind.

Rokynwastar:
Just realized that my whole problem is down to the UPS not being connected to electricity causing the problem. My light gets rationed so I have to rely on the UPS which for whatever reason affects the network speed and connectivity if it's not connected to electricity

Getting consistent 50+Mbps since

Ok, how does it compare with the x25 pro speed, and what do you do when you’re off eletricity.

Ex0rrcist:
Ok, how does it compare with the x25 pro speed, and what do you do when you’re off eletricity.

ODU is more powerful speedwise.


I pop the sim out and put it in my x25 pro

Ex0rrcist:
You’re using the odu sim in the x25 pro, and it’s giving better performance? Wwawoo

That was because for whatever reason, the ODU'S UPS needs electricity or else the speed and connectivity drops

Rokynwastar:
ODU is more powerful speedwise.


I pop the sim out and put it in my x25 pro

Hmmnnn, I won’t mind the trade off. This zlt consumes a lot of power, electricity here is not stable. I only get 2 hours of usage throughout today.

Rokynwastar:
That was because for whatever reason, the ODU'S UPS needs electricity or else the speed and connectivity drops

The zlt ODU doesn't use a separate ups, the idu supplies power to it. So only one ups powers 2 devices, the smaller white UPS I previously own only lasted for 50 minutes before shut down.

Ex0rrcist:
The zlt ODU doesn't use a separate ups, the idu supplies power to it. So only one ups powers 2 devices, the smaller white UPS I previously own only lasted for 50 minutes before shut down.

Well, the ZTE has a UPS that supplies power to the ODU and the IDU. The preserve the power, I've been powering the IDU with the X25 Pro's UPS

I keep getting this, what does it mean? I have restarted the device several times but to no avail

ANIKUDI:
This is strictly for the ZTE ODU users, you can use the ZTE Smart Life App to monitor your device and perform some settings.

do you about any app for the ZLT please

Rokynwastar:
Just realized that my whole problem is down to the UPS not being connected to electricity causing the problem. My light gets rationed so I have to rely on the UPS which for whatever reason affects the network speed and connectivity if it's not connected to electricity

Getting consistent 50+Mbps since light is restored and I connected everything to the ODUs UPS via electricity. I was using the x25 pro's UPS to power the IDU without running it via electricity.

this is so true. The UPS the ZLT came with went down and I had to use the UPS my X25 came with and there was no service all through the time. It was until NEPA came back that I changed back to the original ups that service got restored.

I don't think that the UPS could power the ODU outside

michlins:
do you about any app for the ZLT please

Try this but I don't think it is as feature packed as the ZTE counterpart

Ex0rrcist:
This thing is consuming so much battery, I can’t keep up.
I’ll have to unlock my Mtn router, and do sim swap to use it with peace of mind.

You mean you use the ODU Sim with MTN 5G router?

NSEstudent:
You mean you use the ODU Sim with MTN 5G router?

Not yet, but that's my plan today. Doing a SIM swap, and unlock the router to use Airtel unlimited. Not 5g Router, zlt s20 4g router.

dukeo:
Try this but I don't think it is as feature packed as the ZTE counterpart

thank you

aribitoye:
I keep getting this, what does it mean? I have restarted the device several times but to no avail

There's nothing much you can do but wait. It will resolve on its own within 24 hours

Rokynwastar:
Bro!!!!! That's what I'm facing, I'll run a speed test , it will take forever to start counting then I'll get 350kps, it will enter 1.5Mbps and settle at 10Mbps.

Next test will end up settling at 40+Mbps.

This inconsistency make it hard to stream.

I've had to ditch my ODU now, locked my x25 pro to a cell to be able to stream.

Exactly! Your's is kinda better sef. Mine tends to become useless.

Ex0rrcist:
Not yet, but that's my plan today. Doing a SIM swap, and unlock the router to use Airtel unlimited. Not 5g Router, zlt s20 4g router.

OK. Good luck.

I can confirm that the ZTE variant does not experience that thing with the network going bad after disconnecting from electricity.

Hullabaloon:
How do you check the registration name on the IDU website?

U can check it on your my Airtel app (home wifi) option as if you want to buy bundle

NSEstudent:
Maybe that's what's causing it. So the manufacturer made the device with a power bank that is underpowering it.

My absolute conclusion derived from experience.