₦airaland Forum

lovewins:
Guys, is refund the only option available if your item isn't delivered? Can asking for the seller to use another courier to ship an option instead of refund?

lovewins:
Guys, is refund the only option available if your item isn't delivered? Can asking for the seller to use another courier to ship an option instead of refund?

Biggyz:
Depends on the order type (Bundle, Choice, or Typical) and merchant. Most merchants ship using the AliExpress standard shipping. Ask the seller for a definite answer, but be careful not to lose your buyer's protection.

DaBlaize:
Hello everyone.
Please, I'm currently frustrated, as I have been having a lot of back and forth with the seller and logistics company, all yielding nothing positive.


Can someone advise on what to do please?

I have not gotten any update(s) since 25th and it's quite disheartening.

omotolsy:
So from all these. When you are buying ask seller shipping is from where?
Before you proceed to buy.

lovewins:
What courier service shipped this?

NB:.

Never mind. Can see from the tracking number it's Malaysia Post. I sincerely hope your case is different, but everyone who has had their parcel couriered through Malaysia post have had to ask for a refund. After the "arrived local airport" status, there's been no other update for most persons. From following this thread this has been the case for everyone who's had their parcel shipped by Malaysia Post since August.

DaBlaize:
Hmmmm, but what could be the issue? I engaged Malaysia post and they told me they were only used as transshipment. Could it be customs?

lovewins:
This isn't necessarily relevant since sellers aren't responsible for shipping.

cutefy:
Good day house.
I have a problem with a seller. I ordered two Redmi phones from a particular seller who advertised the phone has Global version. However, it was discovered that both phones are China versions flashed with Global Rom. What this means is that there won't be OTA software
and security updates aside other network instabilities.

Here is the issue, I contacted seller to cancel the order but he had already logged in "Partial Shipment" and therefore there's no "Cancel Order" option on my dashboard board. So he said, he won't continue with the shipping but that there's no option for him to cancel the order and that I should go ahead with the cancellation.

Now there's no Cancel Order option in my end. So
I contacted customer service and complained about it urging them to cancel the order. The customer care agent said I should confirm from the seller if he had sent any of the items. I did ask the seller and he told me both items were still in the warehouse.

I sent the screenshot to the agent who promised to escalate the matter. All for me to get a reply from them stating that I should wait till stocking period is over or Cancel the order if I don't need the order. This is annoying because they know that there's no option to cancel the order on my end.

Since then it's been back and forth with customer service team and the seller. As a matter of fact, I have initiated complaints more than 8 times each time I get unfavourable response from them. And it's been same response from customer service team. The seller is even insisting on going ahead with shipping the items. I quickly reminded him that it's his actions (logging in Partial Shipment) that has prevented the order from being cancelled on my end as well as his deceit of advertising Global version that has influenced my decision. I have already ordered and received the global version from a phone center here in Nigeria

It's two weeks now, and I'm still stocked up with this issue. Please I need express help because AliExpress is showing me ExpressShege.

Olamak1:
thanks a lot
This item might have been shipped abroad, but tracking information won't show it. That's the nature of batteries generally! Because they're seen as explosives, their shipments don't go through the normal channels — sellers have to find a way of getting them to destination. That's why monitoring their movements through tracking could be difficult.

You can track the order using "postal.ninja" or "parcel track". The latter is an app from playstore.

Tholley:
No update on this order since 17th, saw this morning that package has been received by local delivery company since 20th of Oct. Kindly advise what to do at this point.

Tholley:
No update on this order since 17th, saw this morning that package has been received by local delivery company since 20th of Oct. Kindly advise what to do at this point.

Encitee3991:
Might be at your designated post office already.

Also, for anyone with items shipped by Malaysia post, track to see current status.
Some items made movement yesterday.

Encitee3991:
Might be at your designated post office already.

Also, for anyone with items shipped by Malaysia post, track to see current status.
Some items made movement yesterday.

lovewins:
Was the item shipped by Malaysia Post?

Tholley:
Cainao, later went through Netherlands post

Tholley:
This should be the closest one to me or the one in the lga of the delivery address right?

lovewins:
Still same thing here. Been stuck at "Arrived at linehule office" since the 14th of September. Hoping for a movement soon.

Encitee3991:
Below is my item update.

Gjackzy:
Which Bank has the best rate for the now

BuhBye:
Who knows stanbic rate?

omotolsy:
This is how you ask sellers to know where they are shipping from before you proceed. If they tell you Malaysia or Netherland(better than Malay tho) runnnnnnnnnn like a mad man.

omotolsy:
This is how you ask sellers to know where they are shipping from before you proceed. If they tell you Malaysia or Netherland(better than Malay tho) runnnnnnnnnn like a mad man.