₦airaland Forum

They have don the wiping before

morikee:
E come be like Airtel don wipe my Unlimited

Same here oooo, it stopped working this morning, I just thought it was a normal downtime which will be resolved in maybe an hour or two, I just said to myself let me come to this thread and see if I am the only one affected and I saw your post , I went straight to my airtel app only to see my unlimited balance has been wiped , when I click on buy bundles, the unlimited plan is no longer showing, it’s now showing normal phone data plans , no router plans anymore , called customer care , they requested for the IMEI of my ODU, and said it will be resolved in 24 hours, this is unacceptable

Thanks but it's like i will continue using it like that o before they disconnect me lol... Airtel head no correct

geeetee:
yes, i did change mine, through the site
https://airtel.com.ng/broadband/#/user/login

try register, try forgot password, try login..eventually they will send u otp via email , make sure to check ur spam folder

morikee:
E come be like Airtel don wipe my Unlimited

how did you subscribe? Official from Airtel or back door from vendors?

Only people I've seen have these kind of issues are people who subscribed via 3rd party

NSEstudent:
Airtel has progressively become worse in the last couple of weeks.

First, speeds came down to less than 20mbs, and then less than 10 at night. Calling them with their promises didn't solve the problem nor made any improvements.

This morning, I was unable to browse. After restarting and the problem continued, I called them just to be told I have no sub.

As how?

My sub is supposed to expire on 9th - Friday, not today. They now said I should wait 24h. Wait 24hrs and suspend my work and everything else I do because you guys wear incompetence as cloths? Na wa o

I for sub the other ODU but that will steal a few days from me.

moremuch1:
Same here oooo, it stopped working this morning, I just thought it was a normal downtime which will be resolved in maybe an hour or two, I just said to myself let me come to this thread and see if I am the only one affected and I saw your post , I went straight to my airtel app only to see my unlimited balance has been wiped , when I click on buy bundles, the unlimited plan is no longer showing, it’s now showing normal phone data plans , no router plans anymore , called customer care , they requested for the IMEI of my ODU, and said it will be resolved in 24 hours, this is unacceptable

you're using physical sim?

lilclin:
you're using physical sim?

Yes I am

moremuch1:
Yes I am

probably why...not sure sha

moremuch1:
Same here oooo, it stopped working this morning, I just thought it was a normal downtime which will be resolved in maybe an hour or two, I just said to myself let me come to this thread and see if I am the only one affected and I saw your post , I went straight to my airtel app only to see my unlimited balance has been wiped , when I click on buy bundles, the unlimited plan is no longer showing, it’s now showing normal phone data plans , no router plans anymore , called customer care , they requested for the IMEI of my ODU, and said it will be resolved in 24 hours, this is unacceptable

And they won't resolve it

My unlimited subscription stopped working this morning.....now saying number not a router number. Subscription should end 24th January

Peterlove11:
My unlimited subscription stopped working this morning.....now saying number not a router number. Subscription should end 24th January

It's everyone using backdoor

lilclin:
Only people I've seen have these kind of issues are people who subscribed via 3rd party

My 3rd party Sim has been retired for a long time. It's the official ODUs.

Peterlove11:
My unlimited subscription stopped working this morning.....now saying number not a router number. Subscription should end 24th January

I’m also affected by this

Are you using physical sim too?

If yes, have you used it in a MiFi before?

NSEstudent:
My 3rd party Sim has been retired for a long time. It's the official ODUs.

you're using physical sim?

lilclin:
you're using physical sim?

Na the new excuse?

Of course na physical sim. I can't be using eSim wey I no go fit commot put for portable router.

NSEstudent:
Na the new excuse?

Of course na physical sim. I can't be using eSim wey I no go fit commot put for portable router.

you're sure removing it from ODU and putting inside portable router is not what's causing the problem? I once had an Airtel sim card that came with my Mifi that i was using on my phone and all of a sudden it stopped working till i put it back into my Mifi

lilclin:
you're sure removing it from ODU and putting inside portable router is not what's causing the problem? I once had an Airtel sim card that came with my Mifi that i was using on my phone and all of a sudden it stopped working till i put it back into my Mifi

Your case is different. Broadband bundles are not supposed to work on mobile phones. That it worked was a fluke. It's just like that time a few days ago someone here said ODU bundle was working on his Vida M4.

The routers I put the ODU Sim into were tweaked to work with it.

Besides, the issue happened not when the sim was removed but it has stayed in the ODU for 3 days and stopped working while inside the ODU.

If you're using the ODU exactly as airtel wanted and you are having a down time, kindly indicate. I have two routers here and they are both working perfectly

michlins:
If you're using the ODU exactly as airtel wanted and you are having a down time, kindly indicate. I have two routers here and they are both working perfectly

since i got mine I've not tempered with anything...just using it as Airtel wanted and I've never had any problems. My sub is supposed to expire today self and I've used more than 700gb

michlins:
If you're using the ODU exactly as airtel wanted and you are having a down time, kindly indicate. I have two routers here and they are both working perfectly

You'd have to define what you mean by "as Airtel wanted". I'm not even living life as God wanted. I mean, I try my best but no be every written stuff I dey follow, na Airtel I go follow their rules

I know this their rules may imply not to use the sim on MIFI but I have to. If not make them come carry am. I'm always on the move and it won't make economic sense to have two subs running at the same time.

I think they have done this before and it was fixed. It's the time between now that it's happening and when they fix it that is painful. Usually they will increase the expiry date after this but still...

FWIW, my guy who is having the esim, has not been able to browse since he acquired the ODU. Initially they removed the bundle, then they put it back and added the extra days, but then they said he was suspended, later they put the sub back. Now they said he can't browse because his alternate number is MTNN. Customer service gave 24 hours, then 48 hours, later 72 hours. But nothing is fixed.

lilclin:
since i got mine I've not tempered with anything...just using it as Airtel wanted and I've never had any problems. My sub is supposed to expire today self and I've used more than 700gb

Don't think they won't remember you one day o

Na here we dey

Complaints full Airtel

NSEstudent:
Don't think they won't remember you one day o

Na here we dey

🤣🤣🤣 when i got mine my fears passed after using for 2 weeks and it didn't stop because i saw alot of people complain that their own stopped after 2 weeks...it's been smooth since i got it

Tell your to check the SIM registration...nimc fit go mumu

NSEstudent:
You'd have to define what you mean by "as Airtel wanted". I'm not even living life as God wanted. I mean, I try my best but no be every written stuff I dey follow, na Airtel I go follow their rules

I know this their rules may imply not to use the sim on MIFI but I have to. If not make them come carry am. I'm always on the move and it won't make economic sense to have two subs running at the same time.

I think they have done this before and it was fixed. It's the time between now that it's happening and when they fix it that is painful. Usually they will increase the expiry date after this but still...

FWIW, my guy who is having the esim, has not been able to browse since he acquired the ODU. Initially they removed the bundle, then they put it back and added the extra days, but then they said he was suspended, later they put the sub back. Now they said he can't browse because his alternate number is MTNN. Customer service gave 24 hours, then 48 hours, later 72 hours. But nothing is fixed.

lilclin:
Tell your to check the SIM registration...nimc fit go mumu

It was successful

Mine is working fine. Esim, as factory settings, never switched to physical sim.

Unfaized:
Mine is working fine. Esim, as factory settings, never switched to physical sim.

I even think it has to do with people who do third party onboarding

Please a got a 5g smartbox from someone and it’s esim enabled , I need to number to recharge now and I can’t get it and also can’t reach the person who sold it for me … how do I go about it?

lilclin:
🤣🤣🤣 when i got mine my fears passed after using for 2 weeks and it didn't stop because i saw alot of people complain that their own stopped after 2 weeks...it's been smooth since i got it

Na when I dey use the other way I dey get problems. Even then, it was fixed and extended each time.

I never get problem since I went official.

This problem is new and I dey laugh as una think say eSim make una untouchable. E go reach everybody. No be we dey ball before wey eSim people dey complain?

NSEstudent:
Na when I dey use the other way I dey get problems. Even then, it was fixed and extended each time.

I never get problem since I went official.

This problem is new and I dey laugh as una think say eSim make una untouchable. E go reach everybody. No be we dey ball before wey eSim people dey complain?

Leave dem make them dey think say because dem no swap to physical sim , dem dey untouchable, I remember when na e sim users complaint full this thread before it was resolved, e go touch everybody no be Nigerian networks again

moremuch1:
Leave dem make them dey think say because dem no swap to physical sim , dem dey untouchable, I remember when na e sim users complaint full this thread before it was resolved, e go touch everybody no be Nigerian networks again

My own dem no be even swap. I told them straight up to do physical sim, which they did. That's for the second ODU. The first one I planned to swap it but they tried registering eSim themselves and the thing no work. Na so them do physical sim.

Make we just dey watch. Na incompetence and lack of adequate regulation dey kee us for naija

LilNetty:
Please a got a 5g smartbox from someone and it’s esim enabled , I need to number to recharge now and I can’t get it and also can’t reach the person who sold it for me … how do I go about it?

No USSD function?