₦airaland Forum

I noticed my network was a lot faster December but since i renewed my sub it's dropped when i download stuffs but i still stream Netflix without ish

Unfaized:
My network has been superb since November though.

But yes FiberX for stability

NSEstudent:
Some FibreX users dey sha complain

You are right. But from my observations most complaints are centered around delay in installation/activation and poor customer service.

lilclin:
I noticed my network was a lot faster December but since i renewed my sub it's dropped when i download stuffs but i still stream Netflix without ish

Try remove band lock and then lock again.

Had slow internet the other day and by just doing that it got resolved.

Please guys, does the ZTE ODU use physical sim? Asking for a friend. His cane with Esim but wants to switch to physical sim. I heard there's no switch option in the ZTE

I'm not using band lock tho

Unfaized:
Try remove band lock and then lock again.

Had slow internet the other day and by just doing that it got resolved.

If you can unscrew under the out door Unit, you should see sim slot

akinremedy:
Please guys, does the ZTE ODU use physical sim? Asking for a friend. His cane with Esim but wants to switch to physical sim. I heard there's no switch option in the ZTE

lilclin:
I'm not using band lock tho

Try it. See if it solves ur problem.

lilclin:
I subscribed using smartcash but i didn't get the bonus sha...I logged into my my Airtel app with my smartcash number and then subscribed my ODU from there using smartcash as mode of payment

Na the proper way be that. I don't know why they made it like that.

lilclin:
I subscribed using smartcash but i didn't get the bonus sha...I logged into my my Airtel app with my smartcash number and then subscribed my ODU from there using smartcash as mode of payment

The process is correct but the problem might be your smartcash bonus balance, note that the bonus balance is updated from time to time based on usage and if at the time of subscription the balance was below the bonus amount to be credited, you will not get the cashback. Had a similar issue months back and trust airtel, dem no send anybody; all my complaints fell on deaf ears.

So word of advice always check your smartcash bonus balance before initiating any transaction that requires a cashback and ensure the balance is enough for the cashback or else otilo!!!!!

lilclin:
If you can unscrew under the out door Unit, you should see sim slot

certainly there would be a sim slot but some people say the option to switch to the physical sim isn't present

Unfaized:
Try it. See if it solves ur problem.

ok thanks.

First time hearing this but i don't think it's works that way sha because even when i first opened smart cash and used it to sub normal data i was getting the 10%

saint2ace:
The process is correct but the problem might be your smartcash bonus balance, note that the bonus balance is updated from time to time based on usage and if at the time of subscription the balance was below the bonus amount to be credited, you will not get the cashback. Had a similar issue months back and trust airtel, dem no send anybody; all my complaints fell on deaf ears.

So word of advice always check your smartcash bonus balance before initiating any transaction that requires a cashback and ensure the balance is enough for the cashback or else otilo!!!!!

lilclin:
First time hearing this but i don't think it's works that way sha because even when i first opened smart cash and used it to sub normal data i was getting the 10%

What you believe or not is your choice, so it's fine. Dial *939# with ur smartcash number and check your balance. Cheers

akinremedy:
certainly there would be a sim slot but some people say the option to switch to the physical sim isn't present

I have the 2 ZLT ODUs and both have the option to switch between eSIM and physical SIM

Sirearly:
I have the 2 ZLT ODUs and both have the option to switch between eSIM and physical SIM

Kindly snap the menu and post.

When I checked the sim section of X17U, I only saw a button to log out and since the owner hasn't done sim swap, I just heeded the warning the app gave and didn't log out. Maybe after logging out it will show the switch button?

I put my own physical sim in the ODU before testing.

NSEstudent:
Airtel's is better. MTN capped theirs at 150GB and a paltry 2GB per day after that. Still 30k.

Airtel is 20mbs and unstated 1TB cap, after which speed reduces for some people (because some also say they use up to 4TB per month)

400gb and 800gb actually, not 150gb

I just did and I'm seeing over 12k

saint2ace:
What you believe or not is your choice, so it's fine. Dial *939# with ur smartcash number and check your balance. Cheers

akinremedy:
certainly there would be a sim slot but some people say the option to switch to the physical sim isn't present

you can switch... from your portal you can even select physical or esim..I remember seeing option like that

lilclin:
I just did and I'm seeing over 12k

What I saw was just my SmartCash balance. How did you check for bonus balance?

NSEstudent:
I have one guy using this but I have not explored the cell locking with it. I'd assume it'd be similar to X17M, so you should check advanced settings from device options. Band locking should be good enough.

If you want cell locking you may need to check the root user interface.

Yeah, I have seen the settings for cell locking already but I don't know what to do with it. I have a 5G mast about 100 meters away from the ODU, though it is not directly facing it but the network is very strong off peak time, I even do get 80Mbps download during some speed test even though the sub is just 50Mbps.
I just wanna know how to go about the cell lock.
Can I have your whatsapp?

*939# then select balance but the bonus Balance can't be used

NSEstudent:
What I saw was just my SmartCash balance. How did you check for bonus balance?

lilclin:
*939# then select balance but the bonus Balance can't be used

I only saw normal balance. Apparently I no get any bonus balance

willian10:
Yeah, I have seen the settings for cell locking already but I don't know what to do with it. I have a 5G mast about 100 meters away from the ODU, though it is not directly facing it but the network is very strong off peak time, I even do get 80Mbps download during some speed test even though the sub is just 50Mbps.
I just wanna know how to go about the cell lock.
Can I have your whatsapp?

Quote me on a dead thread

NSEstudent:
Quote me on a dead thread

I don't think I understand what u mean

NSEstudent:
Kindly snap the menu and post.

When I checked the sim section of X17U, I only saw a button to log out and since the owner hasn't done sim swap, I just heeded the warning the app gave and didn't log out. Maybe after logging out it will show the switch button?

I put my own physical sim in the ODU before testing.

Go to Network, then SIM, then SIM Card Switching

morikee:
They want us to go to their office something they should have implement on the HBB site

Omo...this is not good at all because got it from the next town

Sirearly:
Go to Network, then SIM, then SIM Card Switching

Thank you. I will try it when I next he brings the ODU here.

I have since told him to swap the esim. Not sure if he's done it.

willian10:
I don't think I understand what u mean

Some nailand threads are almost dead, that is they are inactive. When you mention someone's name there, they can see it on their mentions and maybe send sensitive info like contacts there and delete when you got it.

The better way is through email since nairaland doesn't have inbox, but I don't have access to the email on my account.

Meanwhile, since you have 5G, you can check which band it is from device status when it's fast. Then when you get to band locking, unchecked the otter bands and leave that one, then save.

I have not locked 5G because I don't have it here but the process should be the same as 4G.

To do specific cell locking, you should click 'add' button which you will see when you check the cell locking box, then add the specific cell and band frequency.

The actual terms I used may not be exact since I'm not with the router here but you should get the point. You can also post the locking interface for better guidance.

Tover:
Omo...this is not good at all because got it from the next town

Have you fix it?

My Airtel setup stopped browsing since TUESDAY and til now it hasn’t been browsing. My unlimited subscription is due to expire on 30th of Jan. Has anyone here experienced this and what was the solution? I have called customer care line and it seems it’s beyond them.

Segunod:
My Airtel setup stopped browsing since TUESDAY and til now it hasn’t been browsing. My unlimited subscription is due to expire on 30th of Jan. Has anyone here experienced this and what was the solution? I have called customer care line and it seems it’s beyond them.

Is MTN your alternate number? This could be a pattern developing.

Also ask him how he subscribed if it's directly from Airtel or the other way

NSEstudent:
Is MTN your alternate number? This could be a pattern developing.