₦airaland Forum

lovewins:
This is my opinion is the best way to navigate AliExpress. Use a dollar card for your transaction. When I ordered my tablet in September, I used a Zenith dollar card. When my parcel got stuck for over a month at the linehaul office and was pasy the protection date, I requested for a refund and got it in a few days without issues. 90% of the issues with refund are usually from naira cards.

I think it's also worth mentioning that your item though stuck will almost always get to you eventually. After I got my refund, the item that was stuck without update for almost 2 months finally moved. Received said item a week later and had to reach out to the seller to let him know si we could reach a resolution on payment. So even if you have to cancel, still keep tracking your item, and should you get it reach out to the seller to reach a resolution on payment.

Lenovo tab?

Lordpubg:
Lenovo tab?

No. Xiaomi Tablet

Finally got my item after 38days😤

nathan000drake:
Finally got my item after 38days😤

tab also?

Lordpubg:
I have hope coz back in 2019, while in Uni, ordered a phone, Lg g7, and was delivered by nipost then, tracking no was RB…SG
Btw, it update yesterday, from arrive to departed from global transit center, 2days

What did you order?

That tracking was Sing Post I believe - most people got their items handled by them same goes for PostNL too

Expect it to be at Airport 2-3 days after departed from global transit center.

It’s a 12.7” Xiaoxin Tablet - from Goldway store - that I ordered.

Lordpubg:
it’s always better to use a usd card, refund won’t be a problem. When first ordered my tab im waiting for and saw the CNG tracking no, was confused so told seller to cancel, and aliexpress took 2 days to do their judgement thing, the refund was processed on a Saturday, i got my refund that same Saturday .

$card no prob

I paid for mine with Kuda Visa Card, I wanted to use Opay but my limit couldn’t allow for such transaction - refunds are fast if Opay was used too - got to know about Bybit card after I made the order

Lordpubg:
tab also?

No, earbuds

Why are LP....MY packages not being delivered. I have packages since November 2025 and up till now no delivery update. Last update says package has arrived to local airport. What could be the issue?

edson4life29:
Why are LP....MY packages not being delivered. I have packages since November 2025 and up till now no delivery update. Last update says package has arrived to local airport. What could be the issue?

What was the item you ordered?

You’re best seeking a refund as it is, you’re most likely not getting the item again.

BTW, have you checked post offices close to you? Sometimes the items are there and they just hasn’t been updated on the tracking page.

de3lar:
That tracking was Sing Post I believe - most people got their items handled by them same goes for PostNL too

Expect it to be at Airport 2-3 days after departed from global transit center.

It’s a 12.7” Xiaoxin Tablet - from Goldway store - that I ordered.

i have a feeling i will receive it sha, departed GMTC on 18th. But what’s bothering me is, you also ordered from same store

Lordpubg:
i have a feeling i will receive it sha, departed GMTC on 18th. But what’s bothering me is, you also ordered from same store

If you check the Nigerian reviews on Goldway store, some items were delivered some were not - so it kinda all boils down to luck, proximity or something - my order is coming to Ibadan, I feel it’s close to Lagos and shouldn’t be much of a hassle for NIPOST to deliver but they can never be trusted.

If I don’t get my order in the next 30 days, I’ll seek for refund - before rates turns something else entirely.

I ordered for phones and tablets. I used Uba MasterCard discounts for all my purchases, but the items never arrived since November 2025. I have even been to the airport Nipost but they said they couldn't track the package stating that they are not registered meaning that items that comes with LP usually comes in bags full of letters so they are not trackable and can easily get missing or stolen. Hence the reason why a lot of packages with LP, LX,LT and so on have such issues

de3lar:
What was the item you ordered?

You’re best seeking a refund as it is, you’re most likely not getting the item again.

BTW, have you checked post offices close to you? Sometimes the items are there and they just hasn’t been updated on the tracking page.

de3lar:
Before buyer protection ends the refund button will show - I think from when the buyer protection remains 15days.

The dispute button is accessible immediately order is dispatched abroad. But whether or not it becomes useful for buyers depends on a number of scenarios:

The 15 days window is the period of time when buyer can open dispute after he's confirmed order received. Within this period, he is expected to file for dispute if he discovers any anomaly in the item.

For order not received, buyer must wait for Protection Period (which is 75 days) to lapse before he can open dispute. If he tries to open dispute before the expiration of the PP, Aliexpress system would reject it.

However, one exemption to this is when an item is returned to origin while in transit or on arrival. Here, buyer can open dispute at the moment he discovers this development and then support his claim with relevant evidences, even though the PP is still much active. Aliexpress would approve his refund immediately.

edson4life29:
I ordered for phones and tablets. I used Uba MasterCard discounts for all my purchases, but the items never arrived since November 2025. I have even been to the airport Nipost but they said they couldn't track the package stating that they are not registered meaning that items that comes with LP usually comes in bags full of letters so they are not trackable and can easily get missing or stolen. Hence the reason why a lot of packages with LP, LX,LT and so on have such issues

90% of the issues stems from the anyhowness of NIPOST and their staffs. Same POS Malaysia (even PostNL, Singpost and Morning Global) that delivers to Nigeria does deliver to Ghana and some other west African countries, mostly no issues and prompt deliveries.

Since the staffs at NIPOST knows that if items are not delivered the burden is on Aliexpress and the seller, they either thief it or do not consider it priority and since there’s no one to checkmate them, they keep doing it.

Some sellers on AE now do not ship some certain Items to Nigeria again cos dem don too pay refunds to customers.

Encitee3991:
7 days? UBA Just processed the refund for my tablet today.
Approved on February 2nd by aliexpress with 3 other order.
Some days after, got alert for 3 refund. The refund for the tablet was not among.
Went to their branch, the customer service could not assist.
Had to sort it out via their online correspondence.
Lost more than ₦10000 due to exchange rate

Which of the online correspondence did you use? My refund hasn't landed for 3 weeks now.

Ex0rrcist:
Which of the online correspondence did you use? My refund hasn't landed for 3 weeks now.

cfc@ubagroup.com
By the way, was your refund successful?

Encitee3991:
cfc@ubagroup.com
By the way, was your refund successful?

Yes, It was.

Ex0rrcist:
Yes, It was.

OK. You will be asked to provide the ARN(Acquirer's reference number) and refund date

edson4life29:
I ordered for phones and tablets. I used Uba MasterCard discounts for all my purchases, but the items never arrived since November 2025. I have even been to the airport Nipost but they said they couldn't track the package stating that they are not registered meaning that items that comes with LP usually comes in bags full of letters so they are not trackable and can easily get missing or stolen. Hence the reason why a lot of packages with LP, LX,LT and so on have such issues

so if my package LP….MY land in Nigeria. Means I can’t track on nipost?

de3lar:
I paid for mine with Kuda Visa Card, I wanted to use Opay but my limit couldn’t allow for such transaction - refunds are fast if Opay was used too - got to know about Bybit card after I made the order

I have not been refunded to my access acc, opay are very fast when it comes to refund. i used my access bank card due to the promo discount.

de3lar:
90% of the issues stems from the anyhowness of NIPOST and their staffs. Same POS Malaysia (even PostNL, Singpost and Morning Global) that delivers to Nigeria does deliver to Ghana and some other west African countries, mostly no issues and prompt deliveries.

Since the staffs at NIPOST knows that if items are not delivered the burden is on Aliexpress and the seller, they either thief it or do not consider it priority and since there’s no one to checkmate them, they keep doing it.

Some sellers on AE now do not ship some certain Items to Nigeria again cos dem don too pay refunds to customers.

This right here is what's been happening, it's obvious that the Nipost staff have a hand in this, knowing that items with such tracking numbers are not registered, they might end up stealing it and claim it didn't arrive. My contact in my local post office said they've not been recieving packages with such tracking numbers for a while now. Definitely something is not right, something fishy is going on.

It can't be tracked at Nipost. They will tell you it's an ordinary item e.g mails,letters and correspondences. Items that are trackable are the ones registered and starts with R e.g RE, RT, RX, RR, depending on the country it is coming from. The best they can advise you is to check your nearest post office and you may be lucky to find it. I don't know why AliExpress keep sending expensive and high risk items without registering them. Items gets missing or stolen and they make the customers dissatisfied and they keep on refunding. This is very bad of them

Lordpubg:
so if my package LP….MY land in Nigeria. Means I can’t track on nipost?

edson4life29:
It can't be tracked at Nipost. They will tell you it's an ordinary item e.g mails,letters and correspondences. Items that are trackable are the ones registered and starts with R e.g RE, RT, RX, RR, depending on the country it is coming from. The best they can advise you is to check your nearest post office and you may be lucky to find it. I don't know why AliExpress keep sending expensive and high risk items without registering them. Items gets missing or stolen and they make the customers dissatisfied and they keep on refunding. This is very bad of them

This isn't exactly accurate. It is true that NIPOST can't specifically track small mails, and the vast majority of items that is couriered by AliExpress through NIPOST are under the "small item" label.

This however is the case because NIPOST isn't responsible for the shipment of said items from source and are therefore unable to track them until they receive and scan them into their system. So until items brought into Nigeria by Malaysia post, Singapore Post, Netherland Post etc are handed over to NIPOST, they are unable to tell you the status of your parcel until they personally receive it.

I personally experienced this too, when my parcel arrived Nigeria, I reached out to NIPOST and they told me they couldn't track it cause it's a small mail etc, but the thing really is they were yet to receive it. Once I got notification that the item was now with Local courier, I sent another mail to nipost and this time they could tell me exactly where my item was. I could also see from the tracker how it moved from one office to another.

lovewins:
This isn't exactly accurate. It is true that NIPOST can't specifically track small mails, and the vast majority of items that is couriered by AliExpress through NIPOST are under the "small item" label.

This however is the case because NIPOST isn't responsible for the shipment of said items from source and are therefore unable to track them until they receive and scan them into their system. So until items brought into Nigeria by Malaysia post, Singapore Post, Netherland Post etc are handed over to NIPOST, they are unable to tell you the status of your parcel until they personally receive it.

I personally experienced this too, when my parcel arrived Nigeria, I reached out to NIPOST and they told me they couldn't track it cause it's a small mail etc, but the thing really is they were yet to receive it. Once I got notification that the item was now with Local courier, I sent another mail to nipost and this time they could tell me exactly where my item was. I could also see from the tracker how it moved from one office to another.

my hope is crumbling 🥲

But packages don’t just disappear into thin air?

lovewins:
This isn't exactly accurate. It is true that NIPOST can't specifically track small mails, and the vast majority of items that is couriered by AliExpress through NIPOST are under the "small item" label.

This however is the case because NIPOST isn't responsible for the shipment of said items from source and are therefore unable to track them until they receive and scan them into their system. So until items brought into Nigeria by Malaysia post, Singapore Post, Netherland Post etc are handed over to NIPOST, they are unable to tell you the status of your parcel until they personally receive it.

I personally experienced this too, when my parcel arrived Nigeria, I reached out to NIPOST and they told me they couldn't track it cause it's a small mail etc, but the thing really is they were yet to receive it. Once I got notification that the item was now with Local courier, I sent another mail to nipost and this time they could tell me exactly where my item was. I could also see from the tracker how it moved from one office to another.

It’s true that NIPOST can’t track items until it’s scanned into their database, but at the same time, it’s not all items NIPOST scans into their database reasons best known to them, some of the items are received, sent to the nearest post office waiting for the owner to come and claim it - they sometimes call if they wish, all these without it being updated on AE tracking.

edson4life29:
It can't be tracked at Nipost. They will tell you it's an ordinary item e.g mails,letters and correspondences. Items that are trackable are the ones registered and starts with R e.g RE, RT, RX, RR, depending on the country it is coming from. The best they can advise you is to check your nearest post office and you may be lucky to find it. I don't know why AliExpress keep sending expensive and high risk items without registering them. Items gets missing or stolen and they make the customers dissatisfied and they keep on refunding. This is very bad of them

Major reason they keep using small items route to ship packages is cos of customs problem. Most of the mails ain’t meant to pass through customs - if they use registered package and it goes through customs, it might even be worse cos customs can charge up to x3 the cost of the item as customs duty. Unless you have receipt of purchase and you know someone that knows someone, one will pay huge fees as customs duty.

Some of the gadgets that are being shipped are declared as accessories if need be just to bypass customs cos they are duty free.

In some cases, NIPOST do collect customs charges on some items if it falls under what duties are meant to be paid for.

Lordpubg:
my hope is crumbling 🥲

But packages don’t just disappear into thin air?

😂😂😂

Hope is crushing ke?

Keep your hopes high just like before,

You just might be lucky to receive your item 😃

They don’t disappear yes, it’s with NIPOST 90% of the time they just don’t see it as their responsibility to deliver it promptly

Omo with all these talk about nipost, I come dey fear for my item o. Uncertainty everywhere. My own too na LP... MY.

A huge part of me was wishing it changed to NG when then first gimme AP tracking number

God dey sha. E just dey pain me say long time go dey wasted waiting for 75 days before opening dispute

Shipper - AESS via Speedaf Express
Order date - 31 Jan
Despatched - 9 Feb
Arrival at IMPC Lagos - 12 Feb
Delivered at Address - 20 Feb

Order completed in 21 days

de3lar:
😂😂😂

Hope is crushing ke?

Keep your hopes high just like before,

You just might be lucky to receive your item 😃

They don’t disappear yes, it’s with NIPOST 90% of the time they just don’t see it as their responsibility to deliver it promptly

as e don enter naija now. Na customs and nipost remains, actually quite fast too? will the information still be updated on this website?

Lordpubg:
as e don enter naija now. Na customs and nipost remains, actually quite fast too? will the information still be updated on this website?

E dey always fast to reach this point. Na to move from here dey always be issue. Once it arrives the country, tracking somehow stops.

Lordpubg:
as e don enter naija now. Na customs and nipost remains, actually quite fast too? will the information still be updated on this website?

Yeah, it remains NIPOST and their people 😀

Welcome to the wait! It’s always very swift for it to reach Airport but will be stuck there for God knows when - sometimes till the buy protection ends and you have to settle for Refund!

If possible go to your nearest PO and try padi one of them for there to be on the lookout for your item - you just might be lucky 😀