₦airaland Forum

My MTN FiberX has been installed, but not yet browsing. I was told my area is not live yet.

jboy01:
My MTN FiberX has been installed, but not yet browsing. I was told my area is not live yet.

Have they activated it?

Abeg which network has this fiber pole ... i just moved to this area...


Incase if anyone has this type of fibre in their area

Ovems:
Have they activated it?

No, but my account has started reading on the app.

Daviestunech:
Abeg which network has this fiber pole ... i just moved to this area...


Incase if anyone has this type of fibre in their area

What area is it. This could be Airtel, Fibreone or MTN

Vicky2k:
What area is it. This could be Airtel, Fibreone or MTN

ikotun abaranje. this is at the new apartment i just got.... will find out sha

Please since yesterday my WiFi has been showing no internet. My subscription expires on the 19th but I can't access the internet for 2 days now. The pon is solid green light and the wlan light is on. There's no Los light on.


What could be the issue

evuna:
Please since yesterday my WiFi has been showing no internet. My subscription expires on the 19th but I can't access the internet for 2 days now. The pon is solid green light and the wlan light is on. There's no Los light on.


What could be the issue

Your first step should be contacting them on 217. Ensure you request for compensation for the days lost, especially after it starts functioning properly.

Daviestunech:
ikotun abaranje. this is at the new apartment i just got.... will find out sha

You can reach out on 08139178305

Mykcool:
Your first step should be contacting them on 217. Ensure you request for compensation for the days lost, especially after it starts functioning properly.

Thanks so much boss. It has been resolved.

HeavenlyBang:
MTN has had a Fibre broadband service for quite a while now but is now quickly expanding its coverage. I looked into it at the start of the year, and was happy to see them finally begin rollout in my estate months ago.

Here's a rundown of all you need to know about the service.

This post is not sponsored and is just my own personal experience.

1. Installation begins in my area around April 2025. Poles are installed, with the Fibre device mounted on poles.

2. After access point installation, I reach out to MTN customer service about joining the program. Also even go to the nearest MTN office to inquire. They are unhelpful and provide no information on when the service will become active in my locale.

3. I see them installing the poles around the area in May and take the contact of a salesman. We keep in touch and he promises to let me know when service begins.

4. In early June he tells me service has begun. I verify from a friend at the MTN office. I pay for it in late June. 25k. NIMC servers go down nationwide. All forms of registrations are put on hold as a result and I'm unable to have a profile created. Not MTN's fault.

5. NIMC servers are fixed in late July. On July 30th I receive my FN ID. The very next morning, Thursday July 31st, I get a call for installation. Installation is done but installation is done wrongly and the inept technician lacks the tools to troubleshoot.

6. Monday August 4 I receive a call from MTN for activation. But activation cannot be done because installation was done incorrectly. Issue is escalated. On Tuesday morning I'm visited by four MTN engineers who come to troubleshoot. They figure out what the issue is and team lead asks the installer to come and fix it.

7. Wednesday afternoon my installation is fixed. I call for activation and by ~7pm the service is active.

Why do I outline the events? To give an idea of how MTN's customer service is. I was impressed. The only big issues I faced were:

- NIMC servers
- Bad installation initially (MTN does not provide their own installers, and this is actually outsourced)

Now for the important details.

1. MTN's FibreX is a fiber connection. A cable goes from the access point on a pole in your street, into your house. That, of course, means it's susceptible to more infrastructural issues. Poles may fall due to wind or anything, and access points may fail like all electronics eventually do. On the flip side, it's also a more stable service since it's not directly tied to signal reception I believe.

2. Installation is free. I only paid 25k for the 50mbps plan.

3. Availability is currently limited. As at the time of posting this on August 8 2025, MTN's FibreX is only available in 14 states. Abuja, Akwa Ibom, Anambra, Cross River, Delta, Edo, Enugu, Imo, Kaduna, Kwara, Lagos, Ogun, Oyo, and Rivers. They are currently expanding, though. Two months ago it was only available in six states. It's also only available in select areas in these states. Typically the most high-brow areas where they're likely to have the most customers for a service like this.

4. You can confirm availability in your area using the MTN app. Just open FibreX, select new customer and plan you want, and all available locations are listed. It's not always up to date, though. My street hasn't been listed yet, for example.

5. There are currently five plans, defined by bandwidth.

20mbps - 15k monthly
50mbps - 25k monthly
100mbps - 50k monthly
150mbps - 60k monthly
300mbps - 100k monthly


And on to more technical information.

1. My Fibre X router is a ZTE F670L. It's not a particularly great router by most accounts, but that can be expected considering the fact that it's free. It also gets the job done.

2. The ZTE F670L lacks any sort of battery or backup power. And runs off a 12v 1A power supply. Ideally you need a steady power supply, or a power bank with a 12v output. Thankfully I have one from an older MTN router I bought. You can theoretically also buy a USB to 12v barrel connector cable and use with a regular power bank, assuming the power bank supports 12v output anyway.

3. The router interface is solid. Has all the necessary features including security controls, firewall and DNS settings with filters and the rest. There is no data usage page, however, but that's not really necessary seeing as FibreX is unlimited. Regrettably, my router does not pair with any of the ZTElink apps. I'm not sure if that's down to the router itself or modifications by MTN. Either way, you're stuck with just the standard web interface.


And on to speed.

I'm on the 50mbps plan and Ookla's speed tests generally always give a dl of 47-55mbps, and ul of ~25mbps. Ergo, just as advertised. Idle ping is typically under 30ms.

I've not had my speeds drop at all, even in peak usage periods around 5-9pm. I should point out, though, that I'm probably one of the few people on the service in my area at the moment. Not sure if that's a factor.

So far I've been able to stream ~8GB 4K movie files off my RD service without any buffering. I'm happy with it. It's a significant upgrade on Airtel's 30k monthly 20mbps unlimited plan which I was using prior. Speed tests usually start off with dl speeds of up to ~150mbps before dropping to 50mbps as capped by my plan, so I believe anything up to the 60k for 150mbps plan should be fine. I'm not sure it can deliver 300mbps, though.

As for range, I've had no issues anywhere in my reasonably large apartment even on the 5GHz network.

Pictures attached below.

i installed it yesterday and i have issues, first none of my power banks are working with it or i don’t know what’s wrong , i have the 12v Type a to dc converter and the router comes on but goes off after some seconds and keeps rebooting ( but the power light stays on)
i used my airtel mini dc 12v_1a ups and the mtn router didn’t even come on at all but when i plugged the ups also to socket so its charging then the router comes on but immediately light goes off then the router goes off too even if the ups battery is full

i installed it yesterday and i have issues, first none of my power banks are working with it or i don’t know what’s wrong , i have the 12v Type a to dc converter and the router comes on but goes off after some seconds and keeps rebooting ( but the power light stays on)
i used my airtel mini dc 12v_1a ups and the mtn router didn’t even come on at all but when i plugged the ups also to socket so its charging then the router comes on but immediately light goes off then the router goes off too even if the ups battery is full

stephenhaleem:
i installed it yesterday and i have issues, first none of my power banks are working with it or i don’t know what’s wrong , i have the 12v Type a to dc converter and the router comes on but goes off after some seconds and keeps rebooting ( but the power light stays on)
i used my airtel mini dc 12v_1a ups and the mtn router didn’t even come on at all but when i plugged the ups also to socket so its charging then the router comes on but immediately light goes off then the router goes off too even if the ups battery is full

What router is that?

HeavenlyBang:
What router is that?

Smart Mini Dc power supply

it came with my airtel odu router

stephenhaleem:
same you that’s telling me to pay 25k for guide lmao
scammer
you come de delete wetin you send on telegram lol

I have no idea what you're talking about.

stephenhaleem:
Smart Mini Dc power supply

it came with my airtel odu router

No, what FibreX router do you have? ZTE or Huawei?

HeavenlyBang:
I have no idea what you're talking about.

okay

HeavenlyBang:
No, what FibreX router do you have? ZTE or Huawei?

Huawei optiXstar

stephenhaleem:
Smart Mini Dc power supply

it came with my airtel odu router

Confirm the output if it’s the 12v one you’re plugged into.

stephenhaleem:
Huawei optiXstar

It's 12v input right? As suggested, confirm that the USB to barrel adapter is plugged into the power banks fast charging port.

Sounds like a power issue with the power bank unable to match the require 12w (some power banks/ports are basic 10w).

Please is there a particular account that fiberx money is paid to?

My basic plan of 50mps is not accurate. I was downloading a file of 60mb. If my speed is 50mps then in 2 secs my files should be downloaded, but it took me about 20mins.

Also the wireless name from the router display a 5g ssid and a 4g ssid. Am i suppose to turn off the 4g?

Please help

agohmamuda:
My basic plan of 50mps is not accurate. I was downloading a file of 60mb. If my speed is 50mps then in 2 secs my files should be downloaded, but it took me about 20mins.

Also the wireless name from the router display a 5g ssid and a 4g ssid. Am i suppose to turn off the 4g?

Please help

Server speeds are also a factor. You're always limited to the what the file host offers.

HeavenlyBang:
Server speeds are also a factor. You're always limited to the what the file host offers.

Thanks for this knowledge. Pls, hoe about the second part of 4g and 5g displaying at the same time? Any idea or implications??

agohmamuda:
Thanks for this knowledge. Pls, hoe about the second part of 4g and 5g displaying at the same time? Any idea or implications??

more battery consumption but it's negligible though

agohmamuda:
Thanks for this knowledge. Pls, hoe about the second part of 4g and 5g displaying at the same time? Any idea or implications??

2.4 has a longer range while 5 has a shorter range but faster. For me I have my TV and laptop on 5, and every other thing on 2.4.

agohmamuda:
Thanks for this knowledge. Pls, hoe about the second part of 4g and 5g displaying at the same time? Any idea or implications??

It's not 4G and 5G, it's the 2.4GHz and 5GHz bands. You can do some research on the differences between them.

michlins:
more battery consumption but it's negligible though

Thanks alot. Im on 24hrs inverter doe.

Machiny:
Please is there a particular account that fiberx money is paid to?

Log on to the fibre x website with your FNID , they'll send an otp to you you can recharge from there after signing in

Received this today. Wonder if it’s permanent or just for a month.

“Supercharge Your FibreX Experience!
Upgrade to the 100Mbps plan for just ₦45,000 and enjoy a speed boost to 200Mbps at absolutely no extra cost! Stream, game, work, and download at blazing-fast speeds.”

HeavenlyBang:
Received this today. Wonder if it’s permanent or just for a month.

“Supercharge Your FibreX Experience!
Upgrade to the 100Mbps plan for just ₦45,000 and enjoy a speed boost to 200Mbps at absolutely no extra cost! Stream, game, work, and download at blazing-fast speeds.”

this is just a way for them to increase revenue. You pay extra 15k to do exactly what you have been doing on the internet. You get better speed but you can't increase your usage because there's nothing else to do.

So yes, the deal is here to stay in my opinion. The extra revenue is needed