₦airaland Forum

KunlexyInc1:
Good day everyone,

I was just notified via my update tag as regards a dispute being opened by Joeysage

The device in question was a Poco X6 Pro 12/512gb paid in full by the said buyer for N310K on 13th July, 2026. After payment, he informed me that he would be sending someone to pickup which I affirmed. On notification of this development, I told my PA to test the device and never wrap the item as someone would be coming on behalf of the customer. Device was fully tested and all pictures of procured items (screen guard and pouch) pictures were shared with the buyer and he was given a code for pickup. On arrival by his person, my guy gave him all purchased items to check to confirm authenticity which he did before departure (take note that we didn't wrap the said device). His person left with the device and went to wrap which I know nothing about.

On the 16th of July, 2026, he sent me a message of receipt of device from his courier alongside a video. IN THE VIDEO, HE STATED THAT HE JUST GOT THE DEVICE AND SAW THAT IT WAS AT 2% (WHICH WAS CORRECT BECAUSE IT WAS EXTENSIVELY TESTED BEFORE IT WAS OFF AND HANDED OVER TO THE PERSON FOR CHECKS). SO WHILE OPERATING AND SAW THAT THE BATTERY WAS LOW, HE REACHED OUT FOR A CHARGER AND PLUGGED IT IN AND THE SCREEN SWITCHED OFF (ACCORDING TO WHAT HE SAID IN THE VIDEO SHARED).

Seeing this, I told him I don't know what could have happened however he should perform a hard restart. On doing so, the screen still didn't come up and in anger he told me he would be sending it back for a full refund. I politely told him that sending back isn't a solution, warranty doesn't cover screen defect for an item checked and supplied in good condition and also received initially and confirmed it displayed at first by him.

Device was sent back and received 22nd July, 2026, it was sent to Raya Care for checks and feedback gotten was that the screen is damaged and would need a complete screen replacement. I informed him on the outcome; he requested two alternatives so as for him to be fair in the situation (messages kept being edited all through as some indirect insults were passed but I never took it personal).

1. Refund
2. Replacement (but he doubts the integrity of whatever would be sent)

Due to the doubts for option 2, I told him that a refund would be better. Hence, I told him to give a fair decision in his refund quest and he CATEGORICALLY STATED FULL REFUND which I can't fulfill. All chat and video evidences available for anyone who cares to explore the details of the deal.

CC: codemaster2much, justasitis, iamoyindamola

Betnomore:
Just like new Samsung S23 plus 256gb no box. No scratch, speck or dent.
10/10 mint
Price reduced to 450k non-negotiable
Location Ikorodu, Lagos
Check my signature for contact

SOLD SOLD SOLD

Juzec:
I don't understand why he is dodging this question since. He doesn't want to give a replacement phone or split the fixing of the screen. He is just hiding behind "what is fair". I expected more from him walai

KunlexyInc1:
Thanks chief. There was no crack on the screen as a screenguard was applied before dispatch. A press or a fall could likely have happened based on a previous experience with a Pixel 7 dispatch which had an ink by the time it got to the customer. There was no crack or dent on the screen and device was in its original box. All these were explained to the buyer as prior experience but all was rebuked. Since he brought the matter here, then we await moderators of the thread for the resolution

udemzyudex:
How about the person who came to test the phone before delivery it to him?
Did he charge the phone before leaving your office?
Did he notice any issue with the screen before leaving and how was the package delivered, was it properly wrapped?

mosak:
This issue just reconfirm that most Nigerians don't know how to run a good business. Is there no warranty on the said product?
Why do you think company like Temu and the rest will always sell, because they about what you purchase and give you a grace window of 3 months to return the product if there is any defect and claim 100% full refund.
After sales matter alot just like before sales .
My verdict... vendor should refund 300k back to the customer just as someone suggested

100FIX1:
I'm reiterating your narration about your picker testing the phone and ascertaining you of it's perfect working condition before you decided to pay. I mean, look at it from both sides.

100FIX1:
There was no intital agreement between both parties on warranty, so that's not a variable to consider in this case.. but your propositions are very reasonable.

Unless video exonerates buyer fully.

strong8kIPTV:
every one in this thread know you're a terrible person and human being if the phone you sold to someone stop working the second day you won't refund? no wonder you're taking people to court up and down

strong8kIPTV:
no warranty 😆 for your mouth guy why Nigerians so very wicked like if you buy anything from this guy just know he said no warranty

KunlexyInc1:
I'm not dodging anything. Cost of screen replacement
1. Xiaomi repair centre (Raya Care) - 86k (with frame)
2. Preorder from China via Noboody - 70k (with frame)

I'm not the one who came up with fair sir. I asked him how much for the parting fee and he refused. How will I suggest a fee when the said buyer isn't interested in giving a part in replacing the screen sir?

Joeysage:
You know what. Remove 20k from the 310k and send me 290k. Since you're insisting on imposing.

KunlexyInc1:
Send your account details via WhatsApp for your instant refund. Regards chief

Joeysage:
You know what. Remove 20k from the 310k and send me 290k. Since you're insisting on imposing.

hunterezi:
Phone number

Juzec:
As a vendor you wouldn't issue any refund at all? This your submission is enough to scare your future customers. He made a video same day he got the package. And from the submission of the seller, there was no Crack. Where is the issue of Crack you mentioned coming from?
The buyer already stated he wanted a full refund. It now left for the seller to say how much he is willing to refund and they make progress from there instead of dragging the issue and asking "what's fair?" everytime.

Gshems:
But wait o. The seller wasn't the one that shipped the item to the buyer. Someone came to the buyer to pick the phjne and tested it before leaving. How is that the seller's fault? Anyways, I think he should let them replace the screen for him. Asking for a full refund is unfair on the seller

KunlexyInc1:
Send your account details via WhatsApp for your instant refund. Regards chief

yemkoguru:
LG C1 OLED TV 55 inches
120hz screen
450,000
Na osogbo e dey
08102525153

Krooger:
The seller 100 percent knows the phone he sold out is a bad phone.

Nothing anyone want to tell me


The seller deliberately sold out a bad phone to a customer.

If you know the phone wasn’t a bad phone, your defense would be so SOLID.

You hardly have anything to say to buttress your points

KunlexyInc1:
Send your account details via WhatsApp for your instant refund. Regards chief

Joeysage:
Update On the KunlexcyInc1 issue. He has sent the 290k.
My advise for you guys like someone mentioned request for a minimum duration for warranty. Someone mentioned you should not expect such from foreign used phones, but same category of person will still tell you the phone was sold brand new sealed to you and he/she should not be liable for anything, lol.