₦airaland Forum

Good morning house.
Please someone should help me on this issue o... On the 17th of this month October, I paid for a 30GB data plan on my MTN mifi via mymtn app. The transaction was successful and I got an sms instantly that for subscribing for 30GB, I've been giving a 2.5GB bonus.
On the app, I could see the 2,5GB but no trace of the main 30GB. I didn't bother much, as I believe it will come up since the bonus was a 24 hours bonus but to my surprise, after 24hour no trace of my 30GB, bonus has expired.
I place a call through to customer care, only for them to tell me there was no transaction of any 30GB on my account.
I've attached confirmation from the app after the transaction.
I have call them many times and they kept telling me they are working on it. Till now, no data and no refund...
Please make una help me holla mtn o.. make them refund my money o.k

ipin:
Good morning house.
Please someone should help me on this issue o... On the 17th of this month October, I paid for a 30GB data plan on my MTN mifi via mymtn app. The transaction was successful and I got an sms instantly that for subscribing for 30GB, I've been giving a 2.5GB bonus.
On the app, I could see the 2,5GB but no trace of the main 30GB. I didn't bother much, as I believe it will come up since the bonus was a 24 hours bonus but to my surprise, after 24hour no trace of my 30GB, bonus has expired.
I place a call through to customer care, only for them to tell me there was no transaction of any 30GB on my account.
I've attached confirmation from the app after the transaction.
I have call them many times and they kept telling me they are working on it. Till now, no data and no refund...
Please make una help me holla mtn o.. make them refund my money o.k

Glo tried to pull the same stunt on me 2 years ago. I was charged, but I didn't receive the data I paid for. I kept wasting additional airtime trying to reach out to them via their customer care number which is not toll free. They eventually refunded my data when I threatened legal action.

Sorry dear, you've been duped. Many subscribers has different stories of similar fate if not worst. MTN na 419er company naw.

ipin:
Good morning house.
Please someone should help me on this issue o... On the 17th of this month October, I paid for a 30GB data plan on my MTN mifi via mymtn app. The transaction was successful and I got an sms instantly that for subscribing for 30GB, I've been giving a 2.5GB bonus.
On the app, I could see the 2,5GB but no trace of the main 30GB. I didn't bother much, as I believe it will come up since the bonus was a 24 hours bonus but to my surprise, after 24hour no trace of my 30GB, bonus has expired.
I place a call through to customer care, only for them to tell me there was no transaction of any 30GB on my account.
I've attached confirmation from the app after the transaction.
I have call them many times and they kept telling me they are working on it. Till now, no data and no refund...
Please make una help me holla mtn o.. make them refund my money o.k

Send an email to mtn customer service. Copy NCC in the mail. Before that, call the customer care to lodge your complaint again and request for that call ID. Include the call ID to your mail as evidence that you have tried to resolved it by calling them. Attach the screenshot to your mail too

Nigeria,is a scam,full of scammers and international collaborators like service providers,let me shock the ministry of communications and digital economy in conjunction with MTN officials scammed 3MTT people especially people who received iPad "luxury note"with a false claim of 550gigabytes MTN Sims which are completely a fraud perpetuated by MTN and ministry official.When you multiply the amount of non existence DATA with the number of beneficiaries,you will understand what Nigeria is all about,smart people with smart crime working with international collaborators.

ipin:
Good morning house.
Please someone should help me on this issue o... On the 17th of this month October, I paid for a 30GB data plan on my MTN mifi via mymtn app. The transaction was successful and I got an sms instantly that for subscribing for 30GB, I've been giving a 2.5GB bonus.
On the app, I could see the 2,5GB but no trace of the main 30GB. I didn't bother much, as I believe it will come up since the bonus was a 24 hours bonus but to my surprise, after 24hour no trace of my 30GB, bonus has expired.
I place a call through to customer care, only for them to tell me there was no transaction of any 30GB on my account.
I've attached confirmation from the app after the transaction.
I have call them many times and they kept telling me they are working on it. Till now, no data and no refund...
Please make una help me holla mtn o.. make them refund my money o.k

The reason is probably because you purchased the wrong bundle. The Broadband Router and Mifi Bundles are different, since you are using a Mifi, if it happens to be the Router bundle that you purchased, it is possible that may be the reason the data did not register 🤔