₦airaland Forum

I'm sorry it took you this long to get due attention but what I was saying is still valid. Customer service personnel would help you better than the manager you were dissing. Twitter handles are handled by ''a type of customer care'' as well. Instead of wondering how the operations head got to his level because he was unable to refund your money, you could have directed complaints to the right unit.

Lets hope they give a favourable response by monday. And BTW, im not a DB staff!

Nice one @ OP

I like it when I see people who don't take shit from banks! Doff my hat for you!

thegame:
I sympathise with you but if you like, press charges and contact cbn efcc son nuc, you will not win this particular case.

Now, back to the issue. While I partly blame diamond for not reversing early or having issues with your transaction, I think you don't have anyone in the banking industry that can explain how things work to you, hence your claim of not being a novice when in fact, you actually are. You are here dissing the operations head and asking how he got there...well he got there with consistency + hard work and being courteous hence he wouldnt have a job at all. He could have directed you directly to the customer care but instead, he took his time to explain how others were doing it to you and the challenges they faced and apologised for his bank's error(note:bank, not unit).


This issue would be resolved by continuously contacting the customer care/e-business division of diamondBank. That manager can not do anything about this. He is in Operations Division, not Electronic Banking/electronic Business Division. As a matter of fact, the customer care can do more than the Manager on this matter. I believe we have a long way to go with electronic transactions but really, we are getting there. And yes, your transaction looked suspicious, hence the issue in the first place, if you ask me. 11 wards? The software may have picked something fishy up and now getting tougher contacting units to n fro in order to resolve. Also, the fault could be from the company too as they may not use diamond bank(i dont know how you got the info they use diamond bank anyway but thats confidential...and even if they use diamond bank, the money the forms get paid into might not be diamondBank account). In case they are not using diamond bank, it takes longer time to process.

Nigerian banks are one of the most regulated in the world. They are all practising the same thing being ordered by CBN with little variations. Not a single one of them will be delighted to hurt your feelings in anyway but What happened to you might have happened with FBN, Union, Heritage, GTB, Skye or any other. Instead of threatening with lawsuits, contact their key officers and express your displeasure. In the meantime, kindly sit back and keep sending mails and reminders on the subject to diamondBank. It will be resolved as soon as possible. Dont waste credit calling them, its the same as sending mails to them or talking to a customer care officer at any of their branches.

Lastly,I hope your wards are okay and did not lose the admission/enrolment?

Guy you worry o! Wetin be your own sef? You even accused the OP as being a novice. Pele o, Mr. Know it all! I think you have much less knowledge about banking than you think you do. What exactly made the OP's transaction suspicious? Because he made payment for 11 wards? You are so annoyingly ridiculous! So the software might have picked something fishy but could debit the OP!

You also advised the OP should sit back and keep sending mails.. After six (6) months?? How selfish and unreasonable can you be?

If you are not a DB staff as you claim, then please stay OFF since you have nothing good to say 'Mr. Know it all' that knows far less than he does!

thegame:
I'm sorry it took you this long to get due attention but what I was saying is still valid. Customer service personnel would help you better than the manager you were dissing. Twitter handles are handled by ''a type of customer care'' as well. Instead of wondering how the operations head got to his level because he was unable to refund your money, you could have directed complaints to the right unit.

Lets hope they give a favourable response by monday. And BTW, im not a DB staff!

If im correct, he approached a customer care personel at first. And yes, he has the right to be pissed at the manager for encouraging a customer to visit the bank before successfully completing a transaction in this tech era....

If it were u. Would u b so happy and calm to continuously sending mails for 6mnts without any positive response?

Just my opinion....

acevic:
If im correct, he approached a customer care personel at first. And yes, he has the right to be pissed at the manager for encouraging a customer to visit the bank before successfully completing a transaction in this tech era....

If it were u. Would u b so happy and calm to continuously sending mails for 6mnts without any positive response?

Just my opinion....

I wonder o! No mind the guy. He is so annoying

There is nothing not annoying in OP's experience. I admit. But at the end of the day, was it the dissing the manager that got him attention from the people claiming they will revert by monday or proper laying of complaints through different channels??

You up there, you are saying you gbadun OP cos he doesn't take poo...he should have broken their systems in order not to take poo na. . You were also saying this is tech age, manager shouldnt encourage physical cash payment or whatever...but when tech was failing users, what did you expect the manager to advise? That he shouldn't pay for his wards? Abeg if im annoying, its for your own pocket. As long as you are not my employer or contributing to solving this nation's problem, sit back please.

We should learn to direct our complaints to the right channels everytime. 6 months is a long time but these guys are not playing also. You think they are happy a customer is complaining about them? The other day I was at a new generation bank notorious for long queues to print statement, the queue was long but I knew since it was only one person attending to us, the queue would steadily reduce if customer care wasn't distracted by complaints. Some of you sound like people that would have been shouting in the banking hall, further worsening situation while thinking your shouting would make situation move faster.

I dont know it all... but i read banking news a lot. So apparently, I still know a lot. And before you sit behind a phone or PC to cast judgement, ask yourself what you would do if you were in the other person's shoes.

acevic:
If im correct, he approached a customer care personel at first. And yes, he has the right to be pissed at the manager for encouraging a customer to visit the bank before successfully completing a transaction in this tech era....

If it were u. Would u b so happy and calm to continuously sending mails for 6mnts without any positive response?

Just my opinion....

I wouldn't be happy and its unfortunate. But the manager only proposed a solution because people had obviously been coming to that particular branch laying similar complaints. That was why he was quick to propose the fastest solution for payment of the ward. Then he called customer care to make enquiries about the debit.

thegame:
I wouldn't be happy and its unfortunate. But the manager only proposed a solution because people had obviously been coming to that particular branch laying similar complaints. That was why he was quick to propose the fastest solution for payment of the ward. Then he called customer care to make enquiries about the debit.

I wasn't dissing the manager...matter of fact it was the customer care unit i was putting the heat on that day....Of which he was so confused and couldn't even address the situation properly ''jnr staff''..So he just simply directed me to OGA ''snr staff" whom he knows had more experience in the industry...OGa begin act as if he doesn't know the purpose of his company's product "DIAMONDWEBPAY"....That day was just too funny cos both of them were just going to and fro just to shove the wahala on either of themselves..Well both Oga and customer care guy are now my good friends,having told them i had shifted the case to headquarters..in fact whenever i come across the duo any where...They will be like ''How far your case??..

I also wanna believe if you were in such case...you will also ask for the manager instead of dealing with an amateur.

thegame:
I'm sorry it took you this long to get due attention but what I was saying is still valid. Customer service personnel would help you better than the manager you were dissing. Twitter handles are handled by ''a type of customer care'' as well. Instead of wondering how the operations head got to his level because he was unable to refund your money, you could have directed complaints to the right unit.

Lets hope they give a favourable response by monday. And BTW, im not a DB staff!

well twitter handler...i made sure i mentioned notable bloggers and lawyers,making the whole thing public than the customer care thing just between you them on a phone call or one sided area of the bank..So the could always tell u Apologies 100 of times why still seating on ur hard earned money.

LOL I'm glad you got their attention and they promise to revert but I still believe you would have gotten it without those people you said you mentioned sha. You seem like a cool guy anyway aand I hope they dont bring out the other side I you. Let's see what happens by Monday.

But on a personal note, #justAskinO you really have 11 wards?? Are they your kids, mixture of kids and cousins, or you are an agent or something?

thegame:
LOL I'm glad you got their attention and they promise to revert but I still believe you would have gotten it without those people you said you mentioned sha. You seem like a cool guy anyway aand I hope they dont bring out the other side I you. Let's see what happens by Monday.

But on a personal note, #justAskinO you really have 11 wards?? Are they your kids, mixture of kids and cousins, or you are an agent or something?

lol... @11kids...you wan kill person.
actually 3 of my persons.. the rest were close frds i met on here who never wanted to face long queue at the bank..

man gatz ask na.

CASE CLOSED...FINALLY GOT PAID....8MONTH HUSTLE THOUGH

Please take down the thread

Cc: lalasticlala, seun.

You trully are a good hustler.

Been following all the while.

Congrats.