₦airaland Forum

Our Client; a Leading Bank in Nigeria in her bid for expansion is looking to fill the role of a Consultant; Complaints Management

Qualification: B.Sc/HND in any discipline with a minimum of Second Class Lower and Lower Credit Respectively.

Requirements: Candidate must have managed direct sales reporting. Candidates must have good presentation skills; must be able to work in a Team; Proficient in Microsoft Office and must be Self Motivated and Result Driven.

Responsibility:
• Investigate and resolve customers' complaints.
• Contact customers who lodge complaints and regularly update them on the stage of resolution.
• Complaints Tracking and Documentation. Ensure proper record keeping in terms of regulatory requirements.
• Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
• Periodic root – cause analysis
• Assist in the development of initiatives to mitigate situations that lead to such complaints
• Build relationships, earn trust and buy-in from customers in order to get referral business and retain customer loyalty.
• Generation of Weekly Customer Complaints Report


Experience: at Least 1 year experience in an Administrative role or in a similar role.

Suitable and Qualified should send their CVs to moyo.olanipekun@workforcegroup.com using the stated role as subject.

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Hope to hear from you soonest

MoJewel:
Our Client; a Leading Bank in Nigeria in her bid for expansion is looking to fill the role of a Consultant; Complaints Management

Qualification: B.Sc/HND in any discipline with a minimum of Second Class Lower and Lower Credit Respectively.

Requirements: Candidate must have managed direct sales reporting. Candidates must have good presentation skills; must be able to work in a Team; Proficient in Microsoft Office and must be Self Motivated and Result Driven.

Responsibility:
• Investigate and resolve customers' complaints.
• Contact customers who lodge complaints and regularly update them on the stage of resolution.
• Complaints Tracking and Documentation. Ensure proper record keeping in terms of regulatory requirements.
• Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
• Periodic root – cause analysis
• Assist in the development of initiatives to mitigate situations that lead to such complaints
• Build relationships, earn trust and buy-in from customers in order to get referral business and retain customer loyalty.
• Generation of Weekly Customer Complaints Report


Experience: at Least 1 year experience in an Administrative role or in a similar role.

Suitable and Qualified should send their CVs to moyo.olanipekun@workforcegroup.com using the stated role as subject.

How about those of us that did documentation for customer service since September 2015? We have not been ask to resume.