₦airaland Forum

So, this morning i set out of my house, hoping to pay my tution fees which the payment deadline is 27th Friday (Tomorrow). I took a bike to Fidelity bank ATM (Specialist Hospital Road), Abuja, i slotted my GTbank Mastercard, i checked my Account balance : #80990. My aim is to withdraw #73000. I wihdrew the first #20,000, the second, and the third. Making it a total of #60,000. So i was about to withdraw the remaining #13,000. after hearing the sound of the dispensing machine, i opened my hands in anticipation for the money, The machine popped out my Card (Displaying : UNABLE TO DISPENSE CASH on the screen) I went to another ATM (still in the bank) and i tried to withdraw the money again but what i saw on the screen was "insufficient fund". Immediately i moved myself to the bank, but the customer care lady said there's nothing she can do about it, that i should go to my bank to complain. I went to Gtbank and i was given a form to fill. They told me to wait for 24 hrs.

I have been calling their customer service centres, but they keep assuring me that within 24Hrs the machine will reverse my account. *sigh*This should be the longest 24 hrs i am experiencing, since i was born.
I have been going through hell in the past few hours. sudden fever, headache etc.


Question : Ever been debited by your bank ATM without payment?





CC :

Lalasticlala
Puskin
Dominique

I will be grateful if this thread can get to FP

Happens all the time dear. Wait 24 to 48hrs if nothing go rake for den head

bigtt76:
Happens all the time dear. Wait 24 to 48hrs if nothing go rake for den head

can we see your face pls

Yours is even 24hrs, I had similar experience at a Barclays bank ATM in Nairobi, Fidelity bank took almost 2 months to reverse mine citing it was an international transaction after several calls, scanning and sending of many documents!

Kissingerright:
So, this morning i set out of my house, hoping to pay my tution fees which the payment deadline is 27th Friday (Tomorrow). I took a bike to Fidelity bank ATM (Specialist Hospital Road), Abuja, i slotted my GTbank Mastercard, i checked my Account balance : #80990. My aim is to withdraw #73000. I wihdrew the first #20,000, the second, and the third. Making it a total of #60,000. So i was about to withdraw the remaining #13,000. after hearing the sound of the dispensing machine, i opened my hands in anticipation for the money, The machine popped out my Card (Displaying : UNABLE TO DISPENSE CASH on the screen) I went to another ATM (still in the bank) and i tried to withdraw the money again but what i saw on the screen was "insufficient fund". Immediately i moved myself to the bank, but the customer care lady said there's nothing she can do about it, that i should go to my bank to complain. I went to Gtbank and i was given a form to fill. They told me to wait for 24 hrs.

Don't let me sugarcoat it for you bros, if you use any atm on any machine and something like this happens, you should give it 24 hours before you visit any branch of your bank to report. This is because it is supposed to reverse automatically. If it doesn't, you may go ahead and lodge a complaint.

In this case of different banks i.e. gtbank card on fidelity, please visit any gtbank branch tomorrow or call gtconnect to lodge a dispense error complaint. Being another bank, your claim will be logged and you will get a reversal within the next 8 working days, if claim is accepted by the other bank.

Sorry about the inconvenience.

Cheers

thegame:
Don't let me sugarcoat it for you bros, if you use any atm on any machine and something like this happens, you should give it 24 hours before you visit any branch of your bank to report. This is because it is supposed to reverse automatically. If it doesn't, you may go ahead and lodge a complaint.

In this case of different banks i.e. gtbank card on fidelity, please visit any gtbank branch tomorrow or call gtconnect to lodge a dispense error complaint. Being another bank, your claim will be logged and you will get a reversal within the next 8 working days, if claim is accepted by the other bank.

Sorry about the inconvenience.

Cheers

Thanks Bro.
Exactly what i was told, i have been calling gtconnect, they keep telling me 24hrs. I just hope i will be able to think straight till tomorrow. But that 8 working days is really scary. I think i will still go to gtbank tommorrow. I just hope the reversal will work. Do you work in a Bank?

Pavore9:
Yours is even 24hrs, I had similar experience at a Barclays bank ATM in Nairobi, Fidelity bank took almost 2 months to reverse mine citing it was an international transaction after several calls, scanning and sending of many documents!

Bros. I am not sure of the 24 hrs. They TOLD me that i should wait for 24 hrs for reversal.