dandanwalu:


I do not see any sense in what u wrote here.
Why should anyone be sacked for a customers stupidity. You sent money to a wrong beneficiary when the machine would have given a name to confirm

amtaken:
How did the mix up come about? Even if she supplied them with wrong particulars of the recipient they ought to have noticed it while posting the money.

NEHLIVE:
See earlier thread on this https://www.nairaland.com/3144171/lady-calls-out-fidelity-bank

Isn't it sad that until you expose them to the public, some organisations do not take customer service serious? Faith Alimi, the lady who contacted us earlier about her ordeal in the hands of Fidelity bank has reached out to us again saying that the bank has called her to resolve the issue.

So what happens to those aggrieved customers who donot even have a platform to air their grievances?

According to Faith just told us, the bank told her she sent the money to the account CHIGBO AMAKA JACINTHA----200444***, instead of her Intended beneficiary: Omezie Rose- 2049434714 both in UBA.

Read Faith's submission below..[b] “When Fidelity bank initially checked my statement of account, it indicated that the money i transferred had been debited, but they could not show me the recipient after i complained to them that the person i transfered to didnot receive the money. I sent an email to trueserve on the 10th of Feb. 2016, after I have tried to rectify the transaction since December 2015 with the nearest branch to me. I received a successful transfer alert from the bank but the recipient name did not appear in the sms, the recipient claimed that she didn't receive any alert. I was asked to send the person's statement of account of which I did. I had to send them the an additional accounts as they requested; all I wanted to know is who received the money cos they both claimed that they did not receive any money.
Since February, I just received a phone call to confirm the person that received the money. I've spoken with my account officer time without number, I even sent sms to trueserve but I was ignored. One of the customer service agent's called me in March to inform me that it was the initial person I sent the money to that received the cash not the other person, today now I was told that it has been confirmed that is the other person. I have all mails with me to verify my claims. After such a along time, I had to conclude that Fidelity bank was owing me, especially after sending them those people's account statement and they still couldn't confirm to me which of them received the money. It was after your news went viral this afternoon that they just investigated to confirm who received the cash, and apologized. The alleged recipient, Chigbo Amaka Jacintha just told me this afternoon that she did not receive any alert to that effect and would have to go to UBA on Monday to find out if such money actually entered her account.”[/b]

Below is Fidelity bank's response apologising to Faith after all this months; It took them about 6 good months to resolve such a minor issue? *sigh*

http://www.splendormag.com/2016/06/6-months-after-fidelity-bank-replies.html

amtaken:
How did the mix up come about? Even if she supplied them with wrong particulars of the recipient they ought to have noticed it while posting the money.

masseratti:
Is this, for real? the intended account receiver should just get a lawyer and make serious money from this, displaying her account details is a major Bleep up

ronald4lif:
So she made a wrong transaction and was seeking for cheap attention and tarnishing the bank's brand? They should sue her ass for defamation.

annnikky:
Hw come d money went to another acct, wen d Lady was doing d transaction didn't she check d name n d acct no. of d prsn b4 sending or maybe infidelity bank want to use it as a cover up.

End time bank

alizma:
I know Gtbank will not apologize and return my #3,500. the bank is ancient in criminality of holding customers' money. nothing moves them again.

alizma:
I know Gtbank will not apologize and return my #3,500. the bank is ancient in criminality of holding customers' money. nothing moves them again.

Emeka71:
That's true ; maybe they were trying to fraudulently withhold her money.

dancok:
Pls which bank should I go for, between access and Zenith bank.

amtaken:
How did the mix up come about? Even if she supplied them with wrong particulars of the recipient they ought to have noticed it while posting the money.

SincereBigot:
maybe it's time for me to call out my bank too..



and does anybody know why GTB's *737# is not going?

dominique:
It is when companies are reported on social media that they do the right thing. The bank knew all along that the money was credited to a wrong account yet they wasted her time. How they even got both accounts mixed up is beyond me. Whoever got the money never reported it, most likely s/he would have spent it. The bank should be the one to refund the money since the mistake came from them.

Gabby91:

I opened a thread on that earlier. you need to have airtime before trying that code these days.

Sixtustony:

Next time play

prettythicksme:
MIic how r u?