₦airaland Forum

yesterday 02/06/2016 around 7pm I loaded an Mtn recharge card of #1000 and I was given a bonus credit of #2000. But this morning I wanted to make some business calls and I checked my bonus credit and discovered everything has been wiped off, I have called the Mtn customer care centre and they told me my complain was confirmed to be true and that they would forward my line to the back-end engineers for my bonus credit to be reverted. But up till now am yet to receive my credit.Pls I want the appropriate authority in Mtn to look into this issue and help me roll back my credit.

Pls, I want the moderator to help send this to the front page.

Otunba4eva:
My Mtn line is 08164229076, yesterday 02/06/2016 around 7pm I loaded an Mtn recharge card of #1000 and I was given a bonus credit of #2000. But this morning I wanted to make some business calls and I checked my bonus credit and discovered everything has been wiped off, I have called the Mtn customer care centre and they told me my complain was confirmed to be true and that they would forward my line to the back-end engineers for my bonus credit to be reverted. But up till now am yet to receive my credit.Pls I want the appropriate authority in Mtn to look into this issue and help me roll back my credit.

Pls, I want the moderator to help send this to the front page.

The bonus was used for browsing on your line, as seen in the records. The beta talk bonus is to be used up first before any bundle or the main account is used either for browsing, calls and SMS. Your browsing from 8.49pm on 2nd till 11pm was via the bonus and 10MB bonus given to you not the 1.5Gb which you activated. You can follow my thread MTN customercare Thread to state any issue there and i will be glad to take it up and resolve

JideSM:
The bonus was used for browsing on your line, as seen in the records. The beta talk bonus is to be used up first before any bundle or the main account is used either for browsing, calls and SMS. Your browsing from 8.49pm on 2nd till 11pm was via the bonus and 10MB bonus given to you not the 1.5Gb which you activated. You can follow my thread MTN customercare Thread to state any issue there and i will be glad to take it up and resolve

Thanks all the way. One of the custome care officer have already told me that the bonus was used for browsing.