₦airaland Forum

MY fellow nairalanders, please how do i go about this issue of my line.....Anytime i recharge, Mtn one way or the other must clear all my airtime without my consent even though when am so sure i never subscribed for any promo or services.
The worst of it all is whenever i call their customer care to clarify the issue, they will keep telling me that "THE SOFTWARE NEEDED TO CHECK MY LINE IS CURRENTLY NOT AVAILABLE, WE ARE SORRY FOR THE INCONVENIENCES THIS MUST HAVE CAUSED YOU. THANK YOU FOR CHOOSING MTN THE BEST NETWORK".......immediately they will bang the call on me.
The latest one that got me so annoyed was that i just borrowed N50 from mtn, they gave me d N45 naira as usual and immediately took all their airtime back and so am going to pay for the money i never used.
MY question now is "HOW DO I GO ABOUT DIS ISSUE ?.....

ezinwa57:
MY fellow nairalanders, please how do i go about this issue of my line.....Anytime i recharge, Mtn one way or the other must clear all my airtime without my consent even though when am so sure i never subscribed for any promo or services.
The worst of it all is whenever i call their customer care to clarify the issue, they will keep telling me that "THE SOFTWARE NEEDED TO CHECK MY LINE IS CURRENTLY NOT AVAILABLE, WE ARE SORRY FOR THE INCONVENIENCES THIS MUST HAVE CAUSED YOU. THANK YOU FOR CHOOSING MTN THE BEST NETWORK".......immediately they will bang the call on me.
The latest one that got me so annoyed was that i just borrowed N50 from mtn, they gave me d N45 naira as usual and immediately took all their airtime back and so am going to pay for the money i never used.
MY question now is "HOW DO I GO ABOUT DIS ISSUE ?.....

Hi ezinwa57, it is quite unfortunate that you have to experience this inconvenience, apologies. I can assist you get the reason you experienced deduction on your airtime. Kindly forward your number through Private Message so as to run a check and revert with resolution details. Also note that I run a thread https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this are discussed, do feel free to post yours. Meanwhile, I await your response. Thank You

JideSM:
Hi ezinwa57, it is quite unfortunate that you have to experience this inconvenience, apologies. I can assist you get the reason you experienced deduction on your airtime. Kindly forward your number through Private Message so as to run a check and revert with resolution details. Also note that I run a thread https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this are discussed, do feel free to post yours. Meanwhile, I await your response. Thank You

help me here.