Hello house,

Please I am in a dileman with Jumia market (Formerly Kaymu). Have sold for over 3 years on the platform and recently they keep withholding my payment after they have delivered and collected payment from buyer.

I have an outstanding payment with them since November 2015 And have sent countless mail with no result. This has made me to stop honouring my sales.

4 months back I decided to honour a sales and uptil today I have not receive payment and my mails are ignored.

I am considering closing my store with them as soos as I get all my payment.

Please who is in same situation and how did you get your payment?.

Will apprentice helpful advice.

Thanks

Fogman:
Hello house,

Please I am in a dileman with Jumia market (Formerly Kaymu). Have sold for over 3 years on the platform and recently they keep withholding my payment after they have delivered and collected payment from buyer.

I have an outstanding payment with them since November 2015 And have sent countless mail with no result. This has made me to stop honouring my sales.

4 months back I decided to honour a sales and uptil today I have not receive payment and my mails are ignored.

I am considering closing my store with them as soos as I get all my payment.

Please who is in same situation and how did you get your payment?.

Will apprentice helpful advice.

Thanks

Good morning. Many sellers experienced this too, but if u check well, they might have paid you or they returned the items.

I am sure u have an account manager (assigned to u by kaymu), contact him/her and request for your payment account statement, they will send it to u.

Also go to your bank and request for a bank account statement from when u suspect they stopped paying u to date. Then cross-check, their payment usually comes from: Atol

ymarts:
Good morning. Many sellers experienced this too, but if u check well, they might have paid you or they returned the items.

I am sure u have an account manager (assigned to u by kaymu), contact him/her and request for your payment account statement, they will send it to u.

Also go to your bank and request for a bank account statement from when u suspect they stopped paying u to date. Then cross-check, their payment usually comes from: Atol

Thanks for your input.

I don't make frivolous statement. I m not a newbie in this and i have not received payment from them and my account manager can't help either.will 2 months back they told me they skipped my payment and it ll be done manually. Since then, they have been tossing me around. Each time i make a sales, i practically run after them for months to pay me.

I am currently having same problem with them. One of my items was delivered since July this year and uptil now I have not received payment. I have contacted severally by email and phone and I was told to update my bank details to either Zenith Bank or GT Bank that other banks charges them alot for transfer. I have update my bank details from Stanbic to Zenith bank still no payment. When I send mail to the customer care, they will state that the matter has been escalated to the appropriate office, but no body is doing anything uptil now. In fact, I have stopped selling on their platform

Fogman:


Thanks for your input.

I don't make frivolous statement. I m not a newbie in this and i have not received payment from them and my account manager can't help either.will 2 months back they told me they skipped my payment and it ll be done manually. Since then, they have been tossing me around. Each time i make a sales, i practically run after them for months to pay me.

which courier or delivery service did u use to ship the items

ymarts:
which courier or delivery service did u use to ship the items

Courier Plus