UBA Entry-level Customer Service Officers Recruitment 2017 - Jobs/Vacancies

UBA Entry-level Customer Service Officers Recruitment 2017 - Jobs/Vacancies - Nairaland

Nairaland Forum › Nairaland General › Jobs/Vacancies › UBA Entry-level Customer Service Officers Recruitment 2017 (50998 Views)

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UBA Entry-level Customer Service Officers Recruitment 2017 by dammy13(op): 4:52pm On Jan 21, 2017

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 20 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

Applications are invited for the position below:

Job Title: Customer Service Officer
Location: Lagos Island, Lagos, Nigeria
Job Type: Full Time
Industries: Banking / Finance & Investment

Role and Responsibilities

- Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective feedback mechanism in the course of duty

- Log in all queries using Group Response Portal (GRP) or any other CRM application at all times.

- Download and handling of all open calls assigned on GRP.

- Follow CS (Customer Service) policies, processes and procedures in the performance of their duty at all times.

- Escalate unresolved issues to the Team Lead. In the absence of the Team Lead, an immediate notification to the Head Customer Operation is mandatory.

- Report system problems promptly to the Team Lead. Agent is fully responsible for his/ her operational tools and he / she is fully responsible for the upkeep of assigned work tools.

- Promote interaction and communication among Divisions to increase effectiveness and understanding of the Customer service

- Monitor personal call data and use it as a tool for continuous improvement.

Education Requirements

- Minimum Educational level- Diploma (OND/HND) in any social science or Art related discipline.

- Professional qualification in contact Centre management, customer service, operations, quality management would be an advantage

Other Requirement:
Age: 27 years

Application Closing Date
13th February, 2017.

¬Method of Application
Interested and qualified candidates should visit the link below:
http://uba.jb.skillsmapafrica.com/Job/Index/11838

http://www.kikiotolu.com/2017/01/united-bank-for-africa-plc-uba-entry.html

5 Likes 5 Shares

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by DuBLINGreenb(m): 5:55pm On Jan 21, 2017

yessss!!!!! number 1 first to comment , I have no business being here cos I don't think I'm qualified for the crap above but yasssss bish this is my second first to comment comment show me love people show me love

20 Likes

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by SirHouloo(m): 5:55pm On Jan 21, 2017

Why is UBA becoming so engrossed with OND/HND nowadays?
Its like recession has forced them into reducing their employees' pay by not going for degree holders anymore.

5 Likes

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by Kunleskey(m): 5:56pm On Jan 21, 2017

Useless bank of Africa( UBa) Officer indeed .

To get job at the age of 30 in Nigeria nobe beans oo shocked

3 Likes

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by dejt4u(m): 5:57pm On Jan 21, 2017*

minimum qualification is OND/HND. Meaning that Bsc can equally apply

6 Likes

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by Aroh48(m): 5:57pm On Jan 21, 2017

I have SSCE, can I apply?

1 Like

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by Dontripsy(m): 5:59pm On Jan 21, 2017

AS USUAL

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by Equiano: 5:59pm On Jan 21, 2017*

Dust your cv's, it's time to do the needful. best wishes to all that will apply.

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by Franchise21(m): 6:01pm On Jan 21, 2017

Ooh!!! Na Bachelors I get!!!

Where them OND/HND holders, comman take this plot free of charge grin

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by dhardline(m): 6:01pm On Jan 21, 2017

Since they said minimum ond/hnd then I guess those with higher qualifications too can apply.

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by Franchise21(m): 6:02pm On Jan 21, 2017

I don already dey interview section for their GT... If not,,,

I for join apply for this one grin

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by chunna08(m): 6:02pm On Jan 21, 2017

ona go employ finish 5years later ona go retrench person....next person comment pls am off

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by joiade(m): 6:02pm On Jan 21, 2017

Looking for cheap labor ...

2 Likes

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by Snowstorm: 6:05pm On Jan 21, 2017

Aroh48:
I have SSCE, can I apply?

yes you can the minimum is requirement is primary school cert. Goodluck

3 Likes

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by Franchise21(m): 6:07pm On Jan 21, 2017

Aroh48:
I have SSCE, can I apply?

U're free to apply my brother

I strongly believe in miracles grin

3 Likes

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by alaafin(m): 6:10pm On Jan 21, 2017

SirHouloo:
Why is UBA becoming so engrossed with OND/HND nowadays?
Its like recession has forced them into reducing their employees' pay by not going for Bachelor's holders anymore.

Minimum means least qualification. B.sc, B.A, PGD, PHD may also apply.

6 Likes 1 Share

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by UNIZIK1stSon(m): 6:11pm On Jan 21, 2017

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by UNIZIK1stSon(m): 6:12pm On Jan 21, 2017

alaafin:
Minimum means least qualification. B.sc, B.A, PGD, PHD may also apply.

Biko, Than You For Explaining to Him grin

1 Like

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by Abalado(f): 6:13pm On Jan 21, 2017

instead of applying 4diz,i would rather go for nigerian army recruitment,banking job,yeye..na only neatness we see 4thr mata,afta 3,4 years,them don go again

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by petitejolie(f): 6:15pm On Jan 21, 2017

na wa o piple don't understand English again o. dey wrote minimum ond/HND DAT means anytin below DAT cant apply .so PhD holders can apply too

Re: UBA Entry-level Customer Service Officers Recruitment 2017 by nmreports: 6:18pm On Jan 21, 2017

Awesome...

Here is UBA Recruitment Stages in case you want to know every step of their recruitment stages and what you should expect:
http://www.hrtechnique.com/2016/12/uba-2016-recruitment-stages.html

1 Like