please, i sent bitcoins to you guys a day before yesterday, i still haven't received my cash.

I'm using one ads network that pay in paypal, and currently Nigerian PayPal not allow receiving money. can you received my earning to your PayPal account and then to my local account?

preciousy000:
I'm using one ads network that pay in paypal, and currently Nigerian PayPal not allow receiving money. can you received my earning to your PayPal account and then to my local account?

Hi, we do not receive or buy PayPal.

Stephanieobi:
please, i sent bitcoins to you guys a day before yesterday, i still haven't received my cash.

Hi, I am sure this must have been treated.

hi, how much is your rate today. I want to sell perfect money

latestsunny:
hi, how much is your rate today. I want to sell perfect money

Hi, We buy at N460 per USD.

Are u funding skrill account currently, if yes, how much is the exchange rate for euros.

How much is Okpay as at today, I want to buy.

InstantGold:


Hi, We buy at N460 per USD.

As at today how much are you buying BTC in NGN/USD

InstantGold:


Hi, We buy at N460 per USD.

I want to sell little amount of btc. What's your rate?

This instant gold BTC/NAIRA exchange is higher, compared to that of luno.com

This instant gold BTC/NAIRA exchange rate is higher than that of LUNO.COM Maka gini ?

hello instantgold i am awaiting a resolution to the issue with ref no: 269885

i already sent a mail to your support.

I am awaiting my cash balance or i would tell the whole nairaland about the thief instantgold are...... You dont know the kind of damage this would do to your business by the time i expose your fraudulent manipulative deeds..

marcjoe:
hello instantgold i am awaiting a resolution to the issue with ref no: 269885

i already sent a mail to your support.

We already replied you on this matter. We awaits your respond and received nothing from you.

marcjoe:
I am awaiting my cash balance or i would tell the whole nairaland about the thief instantgold are...... You dont know the kind of damage this would do to your business by the time i expose your fraudulent manipulative deeds..

You leveled an allegation which is untrue and without any evidence, Then we asked you to returned the cash we sent you so that we return your BTC too. What other resolution do you want ?

InstantGold:


You leveled an allegation which is untrue and without any evidence, Then we asked you to returned the cash we sent you so that we return your BTC too. What other resolution do you want ?

I remembered I had to call one of your customer care line that morning to be sure of the rate, they told me #390/$ on phone, then I visited your website in the afternoon on that same day and made sure I chatted the customer service via your website. They also told me #390/$. Then I went ahead to register and place order to sell $450 worth of bitcoin. Before proceeding I saw #175,500 clearly and the bitcoin address I am suppose to deposit into before continuing. 2mins after depositing I discovered instantgold has tampered with the instantgold homepage rate.. From #390/$ to #320/$. On noticing the quick reduction I quickly sent a message to that same customer service rep via the website she then told me to send a mail to support@instantgold.com.. I quickly send a mail and before I could get any reply... Your organization quickly paid the money into my bank account in a bid to allow the matter die off quickly. HOW ON EARTH WOULD THE RATE CHANGE QUICKLY AFTER I DEPOSITED....

Pls calculate with me Nairalanders, -#70 * $450 = #31500. That was how I was Shortpayed #31500 by instantgold..

I clearly remember asking the previous customer care I called on phone that morning about payment interval, he told me it was within 12-24hrs. But I got #143,000+ instead of #175,500 after 1hr of transacting with them... I have photo evidences.. This organization dealings are manipulative.. Imagine the no of people they would have done this to.. All i need is my balance of #31500.. I cant send back the #143k+ cos i dont TRUST them anymore.

Below are the photo chat evidence with the female customer service before and after dealing with them.

photo chat evidences.

I am still going to create a thread on Nairaland, and also post it on twitter/facebook if this issue is not resolved as soon as possible.

I had offers to sell to at #380/$ to a trusted client of mine , but I choose to try instantgold out for the first time and I got scammed off #31,500.

i sold by bitcoin at #390/$ to instantgold and not at #320/$. you cant just manipulate price then make me lose here. i helped a friend to sell that bitcoin and i cant afford to bear the loss. i need the balance.

Observing

marcjoe:


I remembered I had to call one of your customer care line that morning to be sure of the rate, they told me #390/$ on phone, then I visited your website in the afternoon on that same day and made sure I chatted the customer service via your website. They also told me #390/$. Then I went ahead to register and place order to sell $450 worth of bitcoin. Before proceeding I saw #175,500 clearly and the bitcoin address I am suppose to deposit into before continuing. 2mins after depositing I discovered instantgold has tampered with the instantgold homepage rate.. From #390/$ to #320/$. On noticing the quick reduction I quickly sent a message to that same customer service rep via the website she then told me to send a mail to support@instantgold.com.. I quickly send a mail and before I could get any reply... Your organization quickly paid the money into my bank account in a bid to allow the matter die off quickly. HOW ON EARTH WOULD THE RATE CHANGE QUICKLY AFTER I DEPOSITED....

Pls calculate with me Nairalanders, -#70 * $450 = #31500. That was how I was Shortpayed #31500 by instantgold..

I clearly remember asking the previous customer care I called on phone that morning about payment interval, he told me it was within 12-24hrs. But I got #143,000+ instead of #175,500 after 1hr of transacting with them... I have photo evidences.. This organization dealings are manipulative.. Imagine the no of people they would have done this to.. All i need is my balance of #31500.. I cant send back the #143k+ cos i dont TRUST them anymore.

Below are the photo chat evidence with the female customer service before and after dealing with them.

Everybody knows that e-currency rate is not stable especially with the fall in USD price recently. That you spoke to our customer care and gave you a price does not mean that price cannot change. But we insist that price changes does not affect already received withdrawal in our system. We are not moved by your threat to post on various forums and even here. You have the liberty to do so but we know our customers for over 10 years without issue will never belief such a false allegation. It was your first transaction with us. You have earlier requested a refund but a finance personnel already paid for this transaction and we replied you immediately to refund the Naira received from us in-order to have your BTC back (which you have already requested). Why is that so difficult to do sir ? We had over 200 BTC withdrawal transactions the same day but we never had any issue with others.

CONCLUSIVELY, we need to explain how our BTC withdrawal system works to you. If at the time of placing the order, the price was N390 but you did not send the fund on time and then you later sent when the price drops. The system will take into consideration, the new price only. We have advised our IT personnel to look into the price changes for the affected day. His response will guide us in this regard. We will provide update with evidence within 24hrs.

WE ARE VERY TRANSPARENT, TRUSTWORTHY, STRONG & RELIABLE IN OUR DEALINGS FOR 10 YEARS AND THAT'S WHY WE ARE CHOSEN BY SEVERAL OTHER BIG COMPANIES AS THEIR PREFERRED EXCHANGE PARTNER! You can be sure that if your claim is true, you will be duly paid and compensated.

InstantGold:


Everybody knows that e-currency rate is not stable especially with the fall in USD price recently. That you spoke to our customer care and gave you a price does not mean that price cannot change. But we insist that price changes does not affect already received withdrawal in our system. We are not moved by your threat to post on various forums and even here. You have the liberty to do so but we know our customers for over 10 years without issue will never belief such a false allegation. It was your first transaction with us. You have earlier requested a refund but a finance personnel already paid for this transaction and we replied you immediately to refund the Naira received from us in-order to have your BTC back (which you have already requested). Why is that so difficult to do sir ? We had over 200 BTC withdrawal transactions the same day but we never had any issue with others.

CONCLUSIVELY, we need to explain how our BTC withdrawal system works to you. If at the time of placing the order, the price was N390 but you did not send the fund on time and then you later sent when the price drops. The system will take into consideration, the new price only. We have advised our IT personnel to look into the price changes for the affected day. His response will guide us in this regard. We will provide update with evidence within 24hrs.

WE ARE VERY TRANSPARENT, TRUSTWORTHY, STRONG & RELIABLE IN OUR DEALINGS FOR 10 YEARS AND THAT'S WHY WE ARE CHOSEN BY SEVERAL OTHER BIG COMPANIES AS THEIR PREFERRED EXCHANGE PARTNER! You can be sure that if your claim is true, you will be duly paid and compensated.

Sorry i cant refund already recieved money back cos i dont trust your system anymore, if instantgold could shortpay me then worse can be done... Maybe collect back my money and i would never get any bitcoin back. Sorry i no longer trust your system presently. I am already disappointed with the person that referred me to your website.. And also i dont care if you exchanged 200btc or more that day, if you can shortpay others you cant do that to me.
I would waitin 24hrs..... All i need is my balance. I refuse to be cheated...

marcjoe:
i sold by bitcoin at #390/$ to instantgold and not at #320/$. you cant just manipulate price then make me lose here. i helped a friend to sell that bitcoin and i cant afford to bear the loss. i need the balance.

Chai... And na my padi be dis... This is quite a huge loss o. N70/$

Following...

InstantGold:


Everybody knows that e-currency rate is not stable especially with the fall in USD price recently. That you spoke to our customer care and gave you a price does not mean that price cannot change. But we insist that price changes does not affect already received withdrawal in our system. We are not moved by your threat to post on various forums and even here. You have the liberty to do so but we know our customers for over 10 years without issue will never belief such a false allegation. It was your first transaction with us. You have earlier requested a refund but a finance personnel already paid for this transaction and we replied you immediately to refund the Naira received from us in-order to have your BTC back (which you have already requested). Why is that so difficult to do sir ? We had over 200 BTC withdrawal transactions the same day but we never had any issue with others.

CONCLUSIVELY, we need to explain how our BTC withdrawal system works to you. If at the time of placing the order, the price was N390 but you did not send the fund on time and then you later sent when the price drops. The system will take into consideration, the new price only. We have advised our IT personnel to look into the price changes for the affected day. His response will guide us in this regard. We will provide update with evidence within 24hrs.

WE ARE VERY TRANSPARENT, TRUSTWORTHY, STRONG & RELIABLE IN OUR DEALINGS FOR 10 YEARS AND THAT'S WHY WE ARE CHOSEN BY SEVERAL OTHER BIG COMPANIES AS THEIR PREFERRED EXCHANGE PARTNER! You can be sure that if your claim is true, you will be duly paid and compensated.

a massive drop in 7 minutes?

InstantGold:


You leveled an allegation which is untrue and without any evidence, Then we asked you to returned the cash we sent you so that we return your BTC too. What other resolution do you want ?

this your resolution does not not make sense

ladyF:


Chai... And na my padi be dis... This is quite a huge loss o. N70/$

Following...

ladyf see matter ooo, this is highly unfair na, it's cheating at the highest order, even bitpesa gives one hour to make payments after which the deal is called of automatically

Leopantro:


a massive drop in 7 minutes?

if it's 7 minutes then I think these guys are not honest people to do business with

marcjoe:


Sorry i cant refund already recieved money back cos i dont trust your system anymore, if instantgold could shortpay me then worse can be done... Maybe collect back my money and i would never get any bitcoin back. Sorry i no longer trust your system presently. I am already disappointed with the person that referred me to your website.. And also i dont care if you exchanged 200btc or more that day, if you can shortpay others you cant do that to me.
I would waitin 24hrs..... All i need is my balance. I refuse to be cheated...

don't try it ooo, you will never get any Btc, you will lose it all

marcjoe:
I am still going to create a thread on Nairaland, and also post it on twitter/facebook if this issue is not resolved as soon as possible.

I had offers to sell to at #380/$ to a trusted client of mine , but I choose to try instantgold out for the first time and I got scammed off #31,500.

That's too much, to refund the money will be better.
390-320.... N70

That's why i like and stick to luno.com

An update as promised:

Below screenshots shows

1. Your withdrawal time as at when received (4:10 PM). Time you sent the BTC
2. Our buying rate was N320 within that time frame (4:02 PM 55 SEC)


From the above screenshot you can see the rate displayed to you at the time of the completion of the withdrawal.

HOWEVER, Checking your record on our website, we noticed that you started the withdrawal process at exactly 4:02 PM 50 SEC (Last screenshot). This means that the rate changed 5 seconds after you started the withdrawal process (even-though, you completed the withdrawal 8 minutes later.

We agree that our system should give some minutes grace period to receive a BTC inflow (Currently, our system does not support this operational mode, we will implement this in our next upgrade).

CONCLUSIVELY, we accept to pay you this conflict amount and also compensate you accordingly. But be sure price change was not targetted at any customer, neither did the company attempt to defraud you as a customer.