₦airaland Forum

Hello Nigerians, and my fellow Nairalanders. 9moblile free YouTube from 1am to 5am is a fraud be warned. I will be sharing my bitter experience with you all. I have SMS sent to me by 9mobile which i will upload, in justifying my claims.

MY ORDEAL IN THE HANDS OF 9MOBILE

I am a subscriber of Etisalat network before it was taken over by 9mobile. They started a promo for free YouTube streaming from 1am to 5am. I tried inquiring on how it works from there customer service. I was informed that it was for customers that subscribe from 500mb plan and above and that i should change my APN from Etisalat to 9mobile. It was okay with me, since i could afford it. But because of the nature of my job, i wasn't chanced for it. Because i do go to bed before 1am and wake up after 6am. Fast forward to 16th of November. I got three weeks off, so i had all day and night to myself of which i plan to make good use of.
I decided to stream some soccer matches i wasn't privilege to watch. While i was on it, i got a message from 9mobile that my data has been exhausted. I called to inquire why. I was informed that the plan has changed. That only people on 1G and above can stream the free 9mobile YouTube. It was a logical reason. Company policy of which i know how it works.
I did a 1.5G plan just to continue streaming. But i didn't know that they were still deducting from my main data instead of the 500mb that is allocated to me for the free YouTube. I was surprised to observe that i have ran out of data around 11am in the morning. I called the customer service, but they were taking all day to answer and i had some important stuffs to do online. So i did another 1G plan in other not to pull out of the free YouTube plan. On the 18th of November, i decided to stream the free YouTube again, around 1:25 am, just to confirm my suspicions. I hadn't stream for 45 minutes, when i got a text that my data has been exhausted.

To be continued. Comments please

MY BITTER EXPERIENCE

I called the customer service to complain, a female attended to me. Having explained my problem, she requested that i remain on the line, why she transferred my call to her colleagues in data help desk. After the transfer, a male attended to me. He inquired what the problem was and apologized for my inconveniences. He now assured me that the issue will be resolved asap. That i should expect a call or text from the network in the morning, between 9am or 10am. I was okay with it. Immediately after the call i got a text message from 9mobile that my complain with reference no has been received and that they are working on it. Picture of the text below

Hahaha

Evangkatsoulis:
Hahaha

Anything Nigerians manage dey always get K-LEG

But I use it. And mind you is valid only within the first two weeks of subscription.

The fraud is still ongoing... Scammers everywhere!