On the 15th of 2017 at about 5.43pm I got 2 messages from Mtn that my one time password is bla blah blah, knowing I didn’t request for any password change, I ignored the messages. Few minutes later, I got another message from Mtn again that My sim swap request is about been completed, this time around, I became afraid and I immediately called Mtn CS. After laying my complain, the CS officer told me there wasn’t any cause for alarm, that it might be a system error. At about 7pm, I realized I couldn’t make or receive call on my line again. The line has no network on my phone. When I tried calling the line, it showed the line busy, that means someone’s else was using it. I immediately called my bank to put restriction on my account. I also post a message on my Facebook wall and my WhatsApp contacts that my line has been hacked. I tried calling Mtn CustomerCare with another network but it was not going. The following day, I went to Mtn office in my area to get the issue sorted and got my line back.

I asked the officer if he could tell me who did the illegal swapping, he asked to I should write a formal complain. The next Monday I wrote formal complain, but to my surprise, when I went to Marina office to drop the letter, CS lady refused to collect the letter, that I have to take it to Mtn office in Ikoyi. I dropped the letter since Monday last week, till this moment, Mtn has not deemed it necessary to respond to my complaint. I called their 505 line this morning, the lady that answered me said I should go back to their Ikoyi office for the response. Can you imagine that? Fast forward, this evening, I got a similar one time password sms again. Am afraid by tomorrow I will port my line to another network until Mtn sort themselves out.

How is it possible to swap a sim without the owner present?

stay away from mtn

avoid frustration.

What is delaying you from porting?

Your phone is infected with malware, that have access to your data. Check your app permissions.

STEKENT:
Your phone is infected with malware, that have access to your data. Check your app permissions.

Lies...... Stop telling lies

STEKENT:
Your phone is infected with malware, that have access to your data. Check your app permissions.

so the malware went to mtn office ans swapped his SIM ba

Pistolx:
so the malware went to mtn office ans swapped his SIM ba

You dey mind am ni

I suspect Mtn staff.

.

badaru1:
On the 15th of 2017 at about 5.43pm I got 2 messages from Mtn that my one time password is bla blah blah, knowing I didn’t request for any password change, I ignored the messages. Few minutes later, I got another message from Mtn again that My sim swap request is about been completed, this time around, I became afraid and I immediately called Mtn CS. After laying my complain, the CS officer told me there wasn’t any cause for alarm, that it might be a system error. At about 7pm, I realized I couldn’t make or receive call on my line again. The line has no network on my phone. When I tried calling the line, it showed the line busy, that means someone’s else was using it. I immediately called my bank to put restriction on my account. I also post a message on my Facebook wall and my WhatsApp contacts that my line has been hacked. I tried calling Mtn CustomerCare with another network but it was not going. The following day, I went to Mtn office in my area to get the issue sorted and got my line back.

I asked the officer if he could tell me who did the illegal swapping, he asked to I should write a formal complain. The next Monday I wrote formal complain, but to my surprise, when I went to Marina office to drop the letter, CS lady refused to collect the letter, that I have to take it to Mtn office in Ikoyi. I dropped the letter since Monday last week, till this moment, Mtn has not deemed it necessary to respond to my complaint. I called their 505 line this morning, the lady that answered me said I should go back to their Ikoyi office for the response. Can you imagine that? Fast forward, this evening, I got a similar one time password sms again. Am afraid by tomorrow I will port my line to another network until Mtn sort themselves out.

How is it possible to swap a sim without the owner present?

Hi badaru1, i'm truly sorry that this happened. Please be informed that this reported issue will be looked into and I'll provide feedback on it. I've also replied your comment on MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/

badaru1:
On the 15th of 2017 at about 5.43pm I got 2 messages from Mtn that my one time password is bla blah blah, knowing I didn’t request for any password change, I ignored the messages. Few minutes later, I got another message from Mtn again that My sim swap request is about been completed, this time around, I became afraid and I immediately called Mtn CS. After laying my complain, the CS officer told me there wasn’t any cause for alarm, that it might be a system error. At about 7pm, I realized I couldn’t make or receive call on my line again. The line has no network on my phone. When I tried calling the line, it showed the line busy, that means someone’s else was using it. I immediately called my bank to put restriction on my account. I also post a message on my Facebook wall and my WhatsApp contacts that my line has been hacked. I tried calling Mtn CustomerCare with another network but it was not going. The following day, I went to Mtn office in my area to get the issue sorted and got my line back.

I asked the officer if he could tell me who did the illegal swapping, he asked to I should write a formal complain. The next Monday I wrote formal complain, but to my surprise, when I went to Marina office to drop the letter, CS lady refused to collect the letter, that I have to take it to Mtn office in Ikoyi. I dropped the letter since Monday last week, till this moment, Mtn has not deemed it necessary to respond to my complaint. I called their 505 line this morning, the lady that answered me said I should go back to their Ikoyi office for the response. Can you imagine that? Fast forward, this evening, I got a similar one time password sms again. Am afraid by tomorrow I will port my line to another network until Mtn sort themselves out.

How is it possible to swap a sim without the owner present?

Hi badaru1, i'm truly sorry that this happened. Please be informed that this reported issue will be looked into and I'll provide feedback on it. I've also replied your comment on MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/

JideSM:


Hi badaru1, i'm truly sorry that this happened. Please be informed that this reported issue will be looked into and I'll provide feedback on it. I've also replied your comment on MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/

hi my Mtn line has been out of service for 3 days now, people around me have network. have done a hard reset, called customer care twice, yet nothing, who did I offend?