lostluggage:
b

Naijaguy12345:
cool

livinus009:
.

Naijaguy12345:

Angelb4:
No. 6

Angelb4:
.

pcjuvy:
Take for instance MTN that outsourced their customer care service to ISON BPO

What does Mtn stand to gain? Why suffer agents who work under the contract? MTN must have paid ISON BPO for the contract, ISON PBO pay CCR between 35k to 45k per month which is too poor...extremely poor with no bonuses like recharge cards, devices etc.
Graduates get to do this job because of the employment situation in the country. CCR work for 9 hours with 5 seconds interval between the last call and the incoming call, can you imagine as agents get to talk for an average of 5 hours pee shift non stop!!!!!

Agents are expected to attend to 200 customers per day and agents must raise requests for each call. This is crazy.
Agents are not allowed to use their phones and even to use the restroom is forbidin as agents are usually attacked when they make use of the restroom with the new software in the company known as Avaya!!. It is pathetic. Really pathetic. I'm sure when you check the amount of money Mtn must have spent per agent, it must be more than what ISON BPO pays to each CCR! Now, why outsource the service?
Why can't Mtn employ these CCR, pay them above the ridiculous amount the company (ISON BPO) pay these staff?
Why work when you can't use the salary to even maintain a decent home? Why work when salary cant even allow you to start up a family after spending years and money in school?/We are talking about graduates here?
Is it that companies like MTN run away from paying workers bonuses? They can still employ these workers and pay them high and avoid bonuses and develop another term for them instead of outsourcing the service to contract companies who exploit these citizens of ours and pay them ridiculous salaries! It is completely unfair. People work from month to month and do nothing with the salary.
You can imagine earning between 35k to 45k per month as a graduate in this economy of ours!

When next you call Mtn customer care centre, please empathise with that agent speaking with you because he/she is suffering and not happy. As a CCR, your eyes, ears, back bones etc will suffer badly! They can't use their phone except during break time (30 minutes, 15 minutes and 15 minutes), to use the restroo[m is almost an evil as you get to be shouted at!!

It is really a pathetic place to work! I still need to understand why companies outsource their services as contract staff get to suffer. This our country have really suffered most of us!

rgurl:
Lodge in a hotel without your husband and kids!

if i hear..

EsotericMonk:
For a person who like me works round the clock with little time for rest, whenever I have a weekend free to myself, I relax by:
Taking fruit wines or red wines with chicken or fish pepper soup.
Weekend travels to places of interests
Hotel lodging
Gaming.
Visit Nairaland whenever I wanna have a good laugh. We get craze ppl for here walahi
That's the life of a bachelor, yeah?

pcjuvy:
Take for instance MTN that outsourced their customer care service to ISON BPO

What does Mtn stand to gain? Why suffer agents who work under the contract? MTN must have paid ISON BPO for the contract, ISON PBO pay CCR between 35k to 45k per month which is too poor...extremely poor with no bonuses like recharge cards, devices etc.
Graduates get to do this job because of the employment situation in the country. CCR work for 9 hours with 5 seconds interval between the last call and the incoming call, can you imagine as agents get to talk for an average of 5 hours pee shift non stop!!!!!

Agents are expected to attend to 200 customers per day and agents must raise requests for each call. This is crazy.
Agents are not allowed to use their phones and even to use the restroom is forbidin as agents are usually attacked when they make use of the restroom with the new software in the company known as Avaya!!. It is pathetic. Really pathetic. I'm sure when you check the amount of money Mtn must have spent per agent, it must be more than what ISON BPO pays to each CCR! Now, why outsource the service?
Why can't Mtn employ these CCR, pay them above the ridiculous amount the company (ISON BPO) pay these staff?
Why work when you can't use the salary to even maintain a decent home? Why work when salary cant even allow you to start up a family after spending years and money in school?/We are talking about graduates here?
Is it that companies like MTN run away from paying workers bonuses? They can still employ these workers and pay them high and avoid bonuses and develop another term for them instead of outsourcing the service to contract companies who exploit these citizens of ours and pay them ridiculous salaries! It is completely unfair. People work from month to month and do nothing with the salary.
You can imagine earning between 35k to 45k per month as a graduate in this economy of ours!

When next you call Mtn customer care centre, please empathise with that agent speaking with you because he/she is suffering and not happy. As a CCR, your eyes, ears, back bones etc will suffer badly! They can't use their phone except during break time (30 minutes, 15 minutes and 15 minutes), to use the restroo[m is almost an evil as you get to be shouted at!!

It is really a pathetic place to work! I still need to understand why companies outsource their services as contract staff get to suffer. This our country have really suffered most of us!