₦airaland Forum

Job Summary & Responsibilities
Our client is a Leading player in the electronics and home appliances industry in Nigeria. Specializes in the distribution and sales of electronic products from major brands. Operates a number of branches that cut across Nigeria’s geopolitical zones. They are in need of a service supervisor.



Job Description



· Manage and respond to all emails and telephone inquiries and made required follow ups.

· Managing the Customer Care Operations and ensure that the staffs are aligned with the company’s vision, mission, values and strategic priorities.

· Managing operation for Walk in customers and in home visits.

· Create road map for vans for the home visits and call center.

· Managing warehouses, spare parts transfers between different locations and oracle transfers.

· Maintained records of all customer contacts and responses.

· Service Tracking and service KPI Performance management

· Do service tracking of all job’s to meet company’s TAT

· Ensured optimal levels of customer service standards and provided support to various stores.

· Administered and gathered customer service compliments, collated it to be submitted to district manager.

· Continuous improvement in our VOC policies and resolution methodologies

· Prepared features for company newsletter and selected service awards.

· Participated on all ecommerce related activities and identified issues.

· Coordinated with various departments and resolved complex service problems.

· Providing daily, weekly and monthly reporting to the management to address areas of concern

· Attend to customer’s queries and complaints via email

· Attend to All replacement cases such as OBF,DNA,LTP,VOC & BER Policy

· Assign Engineers on daily basis for the closure of customer complaints.

· Business strategy plan for expansion of Service Centre

· Supervising warranty claim uploading on daily basis


Requirements
· Proven working experience as a customer service manager, retail manager or assistant manager

· Experience in providing customer service support

· Excellent knowledge of management methods and techniques

· Proficiency in English

· Working knowledge of customer service software, databases and tools

· Awareness of industry’s latest technology trends and applications

· Ability to think strategically and to lead

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· Customer service orientation

· BS degree in Business Administration or related field
send cv to oladele.i@fadacresources.com

olafadac:
Job Summary & Responsibilities
Our client is a Leading player in the electronics and home appliances industry in Nigeria. Specializes in the distribution and sales of electronic products from major brands. Operates a number of branches that cut across Nigeria’s geopolitical zones. They are in need of a service supervisor.



Job Description



· Manage and respond to all emails and telephone inquiries and made required follow ups.

· Managing the Customer Care Operations and ensure that the staffs are aligned with the company’s vision, mission, values and strategic priorities.

· Managing operation for Walk in customers and in home visits.

· Create road map for vans for the home visits and call center.

· Managing warehouses, spare parts transfers between different locations and oracle transfers.

· Maintained records of all customer contacts and responses.

· Service Tracking and service KPI Performance management

· Do service tracking of all job’s to meet company’s TAT

· Ensured optimal levels of customer service standards and provided support to various stores.

· Administered and gathered customer service compliments, collated it to be submitted to district manager.

· Continuous improvement in our VOC policies and resolution methodologies

· Prepared features for company newsletter and selected service awards.

· Participated on all ecommerce related activities and identified issues.

· Coordinated with various departments and resolved complex service problems.

· Providing daily, weekly and monthly reporting to the management to address areas of concern

· Attend to customer’s queries and complaints via email

· Attend to All replacement cases such as OBF,DNA,LTP,VOC & BER Policy

· Assign Engineers on daily basis for the closure of customer complaints.

· Business strategy plan for expansion of Service Centre

· Supervising warranty claim uploading on daily basis


Requirements
· Proven working experience as a customer service manager, retail manager or assistant manager

· Experience in providing customer service support

· Excellent knowledge of management methods and techniques

· Proficiency in English

· Working knowledge of customer service software, databases and tools

· Awareness of industry’s latest technology trends and applications

· Ability to think strategically and to lead

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· Customer service orientation

· BS degree in Business Administration or related field
send cv to oladele.i@fadacresources.com

what about the location?