₦airaland Forum

Things happen daily to people, it's only those who realize this things that can end up sharing their experience. Before it happened to me, I couldn't believe that a business bank account I opened with DIAMOND Bank can ever be involved in something like this.

It all started about 3weeks ago, I got to work, noticed a debit of #10,000 naira on my account, that was done a day before. I was curious that same account that whenever I do a transaction with my Mobile App because I have no ATM card for the account, just a cheque book which I have used just a sheet, I saw no text message, I was really worried, I rushed to the Bank in Question, I went to my Account Manager who checked and say it was NIP, I didn't understand this, he directed me to a staff, who asked the other bank workers to submit some NIP documents, while waiting for answers, he kept checking on his computer and this took a long time, he kept asking me if I suspect anyone, at some point he said it was done from my mobile phone, and all I was interested then to hear was that my money was back to my account or details of the person revealed to me. This man, later told me he has escalated the problem and in 48hrs I was to get a message from him or Diamond Bank, I requested for his phone number, but he said I shouldn't worry, that he will call me, I went back to my working place and called all the staff and told them that to make things easy, they should tell me if anyone had done a transfer, non agreed. I was patient and while I kept waiting for 48hrs to come, days past 48hrs and still no call from the bank Rep who is suppose to have kept to his words. I had no choice than to go back to the bank, this time I was directed to another top staff, who checked and also saw that I had even emailed Diamond Bank, and also saw the message the other man sent to Diamond Bank HQ, he was curious how this would have happened and decide to dig deep, he made calls and somehow he was told it was from an online source, this alerted my curiousity the more and I wanted to know who or where, no answers came that day, I had to leave. Days past and still I got no reply from the bank and the day I went back to the bank, I saw an email and the second Top staff assisting me read the reply because he had a copy, he said it was carried out by PAYSTACK, now I use paystack service but with what I know they don't debit bank accounts, just accept payments, I tried to get a direct phone number to paystack only to be shocked I couldn't see any online, the best I saw was to request a call back, I then asked myself what if their is an emergency ?, at that point I had to fill the online form and like I thought, I was called the next day, unfortunately the man that called, called me when u was in a very busy place, I pleaded with him to call me in 20mins and he agreed, up till today he never called, I had to send paystack multiple messages on the same platform to request a call, but no 1 called me. I finally got a direct email address to paystack and they finally started replying, to cut the story a bit short, they are Linking the debit to a VISA card , and I own non. They have requested I contact Diamond Bank with some instructions, which I have done and am waiting for their reply. I also have sent an email to CBN AND CPC, because I wonder what small and large business owners will be loosing for lack of fast service delivery, at the debit time I had less that #30,000 probably that's why the culprit couldn't transfer more that #10,000, did Diamond Bank actually push a text message to me and it was deleted ? I just can't tell. Was it done by a staff at where I work, or someone outside ? How come a transfer was done on a business account, without adequate capturing of the sender details by Diamond Bank ?, How come I wasn't sent to verify payments by Diamond bank or Paystack, or did the culprit delete the messages ? Why will Paystack delay in matters like this when a bank contacts them, why will Paystack not h

If na Diamond Bank, e don start be that. Before you know whats gwan, the account go don enter red. The annoying part is when their agents will start calling you at twice a week to come and make deposit into the account.

#NO2CorporateFraud

valexxy:
Things happen daily to people, it's only those who realize this things that can end up sharing their experience. Before it happened to me, I couldn't believe that a business bank account I opened with DIAMOND Bank can ever be involved in something like this.

It all started about 3weeks ago, I got to work, noticed a debit of #10,000 naira on my account, that was done a day before. I was curious that same account that whenever I do a transaction with my Mobile App because I have no ATM card for the account, just a cheque book which I have used just a sheet, I saw no text message, I was really worried, I rushed to the Bank in Question, I went to my Account Manager who checked and say it was NIP, I didn't understand this, he directed me to a staff, who asked the other bank workers to submit some NIP documents, while waiting for answers, he kept checking on his computer and this took a long time, he kept asking me if I suspect anyone, at some point he said it was done from my mobile phone, and all I was interested then to hear was that my money was back to my account or details of the person revealed to me. This man, later told me he has escalated the problem and in 48hrs I was to get a message from him or Diamond Bank, I requested for his phone number, but he said I shouldn't worry, that he will call me, I went back to my working place and called all the staff and told them that to make things easy, they should tell me if anyone had done a transfer, non agreed. I was patient and while I kept waiting for 48hrs to come, days past 48hrs and still no call from the bank Rep who is suppose to have kept to his words. I had no choice than to go back to the bank, this time I was directed to another top staff, who checked and also saw that I had even emailed Diamond Bank, and also saw the message the other man sent to Diamond Bank HQ, he was curious how this would have happened and decide to dig deep, he made calls and somehow he was told it was from an online source, this alerted my curiousity the more and I wanted to know who or where, no answers came that day, I had to leave. Days past and still I got no reply from the bank and the day I went back to the bank, I saw an email and the second Top staff assisting me read the reply because he had a copy, he said it was carried out by PAYSTACK, now I use paystack service but with what I know they don't debit bank accounts, just accept payments, I tried to get a direct phone number to paystack only to be shocked I couldn't see any online, the best I saw was to request a call back, I then asked myself what if their is an emergency ?, at that point I had to fill the online form and like I thought, I was called the next day, unfortunately the man that called, called me when u was in a very busy place, I pleaded with him to call me in 20mins and he agreed, up till today he never called, I had to send paystack multiple messages on the same platform to request a call, but no 1 called me. I finally got a direct email address to paystack and they finally started replying, to cut the story a bit short, they are Linking the debit to a VISA card , and I own non. They have requested I contact Diamond Bank with some instructions, which I have done and am waiting for their reply. I also have sent an email to CBN AND CPC, because I wonder what small and large business owners will be loosing for lack of fast service delivery, at the debit time I had less that #30,000 probably that's why the culprit couldn't transfer more that #10,000, did Diamond Bank actually push a text message to me and it was deleted ? I just can't tell. Was it done by a staff at where I work, or someone outside ? How come a transfer was done on a business account, without adequate capturing of the sender details by Diamond Bank ?, How come I wasn't sent to verify payments by Diamond bank or Paystack, or did the culprit delete the messages ? Why will Paystack delay in matters like this when a bank contacts them, why will Paystack not h

It's like a visa card was fraudulently created for your account. Before anyone could do this, I think they have information about your account. SUE THE F*CKING BANK!
Also tell them to deactivate the visa card.

psucc:
If na Diamond Bank, e don start be that. Before you know whats gwan, the account go don enter red. The annoying part is when their agents will start calling you at twice a week to come and make deposit into the account.

#NO2CorporateFraud

If this is what they do then it's pretty bad

OgogoroFreak:
It's like a visa card was fraudulently created for your account. Before anyone could do this, I think they have information about your account. SUE THE F*CKING BANK!
Also tell them to deactivate the visa card.

I am waiting for their reply, then I would look out for a lawyer ready to take up the case