₦airaland Forum

kingolovich:
Can i request a new ATM card from my firstmobile app?

Yes you can, simply click on Self Service ==>
Debit Card Request and follow the instructions there

Please I have not been able to open or activate my mobile app is saying error in connection check your network connection

Star30:
Please I have not been able to open or activate my mobile app is saying error in connection check your network connection

Check your phone network. Better still, change your network, it should work

This First Mobile app is the worst app I have ever used. Reliability is 10%, as 90% of transactions I execute on this app fails. From airtime recharge, to bank transfer. The sad part is you’ll have to call the contact center for them to schedule you for manual reversals before these transactions are reversed. It’s extremely frustrating!!!

Please take this feedback to your IT department, technology is way beyond the behavior of this app.

The new app doesn't work with android version 4.0 : the app is not that good!

Kindlyassist me with logging into the App. i swapped phone with a friend but each time i try re-installing the app it takes me back to my friend's account. I need to log into the app with my details. Thank you.

cant recollect my mpin and secret questions aint helping cos all i input even my name they said wrong

Noted! Thank you sir. However, sometimes it may be dependent on your browsing network. We advise, you occasionally try out other networks to see the ones that's best in your current location. Thanks

mailkeem:
This First Mobile app is the worst app I have ever used. Reliability is 10%, as 90% of transactions I execute on this app fails. From airtime recharge, to bank transfer. The sad part is you’ll have to call the contact center for them to schedule you for manual reversals before these transactions are reversed. It’s extremely frustrating!!!

Please take this feedback to your IT department, technology is way beyond the behavior of this app.

microjobpays:
cant recollect my mpin and secret questions aint helping cos all i input even my name they said wrong

If you can remember your secret question, then use it to reset you Mpin. However, if you cannot then you need to visit any branch of First Bank to perform reset. Thank you

holarbeecy:
Kindlyassist me with logging into the App. i swapped phone with a friend but each time i try re-installing the app it takes me back to my friend's account. I need to log into the app with my details. Thank you.

Your friend's profile will have to be removed from the phone first to enable you to activate yours. Kindly visit any branch close to you to do this. Thank you

Can I connect two account numbers to firstbank mobile?

DavIkenna:
Can I connect two account numbers to firstbank mobile?

Yes 2 or more accounts can be connected to your FirstMobile app. When you set it up, you should see all your accounts with same account name. If not, simply walk into any branch (Customer Service) and tell them you want to link your accounts together

For faster response to your questions, enquiries and complaints, FOLLOW ME ON INSTAGRAM @https://instagram.com/ikenuosa

Hello. I hope this thread is still on. Please, is there any way to generate receipt after a transaction? There was network issues, I did a transaction but I didn't get the receipt. Is there any way I can do this myself? Thank you so much

IndependentBles:
Hello. I hope this thread is still on. Please, is there any way to generate receipt after a transaction? There was network issues, I did a transaction but I didn't get the receipt. Is there any way I can do this myself? Thank you so much

YES!

Step 1.

Simply LOG IN, click on MENU (The 3 horizontal lines at the top left corner of the app) and click on SELF SERVICE, then you will find GENERATE RECEIPT.

Step 2
Simply slide your screen to the left to open First Mobile menu, click on SELF SERVICE, then click on GENERATE RECEIPT. �

Hi
I have an issue. I just got a firstbank hard token. How can i sync it with my banking app??

Thanks

Hi,

I have been trying to transfer from my Mobile app, I keep getting invalid token length entered please enter 8 digits, any reason for this?

Thanks for this. I used the referral code here

Enddystar:
FirstBank Mobile app simply called FirstMobile is the official First Bank Nigeria that allows you easy, realtime and 247 access to your bank account using your mobile phone. While the FirstBank has internet banking facility accessible via the Internet banking URL using your computer, smartphone and/or similar PDAs, the Mobile banking facility has been made even easier. All you have to do is to DOWNLOAD the mobile app from the respective app stores, INSTALL, ACTIVATE IT yourself and kpakam! You are good to go.


Today, I will be showing you very simply steps on how to setup yourself by following the three 3 steps outlined above. Enjoy!!!

1. DOWNLOAD

How do you download the App?
Presently FirstMobile app is available on Google Playstore for Android users, IOS App Store for Apple users such as IPhone and BlackBerry World for BB users. All you have to do is to locate the store icon on your phone, depending on your phone/device, open it and search for it using the keyword "FirstMobile" (without the quote). However, to make it easier for you, I have decided to share the direct link to this application, all you have to do is to click the link that corresponds to your OS (Operating System) and install the app.
PLEASE NOTE that the bank seriously frowns at sharing this app through, Xender, Flash share or some other file sharing apps this they say is for two (2) reasons.

a. Security - With the increase in fraudulent cases of unauthorized access to customer's accounts, FirstBank has advised that it is safer to download it from the app store instead of getting from other users.


b. Update - An application of this nature goes through regular and constant updates and it has been observed that the ONLY apps downloaded from the play store gets update notification when there's a new update therefore endeavour to download from your mobile app store.

LINKS TO DOWNLOAD FIRSTMOBILE

ANDROID

https://play.google.com/store/apps/details?id=com.firstbank.firstmobile&hl=en


IOS

https://itunes.apple.com/ng/app/firstmobile-app/id1039809331?mt=8

BLACKBERRY

https://appworld.blackberry.com/webstore/content/59973318/?lang=en&countrycode=CA


However if you have issues accessing any of the links above, simply follow the steps below to set it up. FirstMobile is Simple, Reliable and Fast


How To Download First Bank Mobile app on your android/iOS/BlackBerry Devices

What you Need;
- A smartphone running on any of the compatible OS stated above. For android, a minimum of version 4.1 is needed.

-Internet Connection:
Make sure your phone has an active data connection. If you don't have a data connection, you can simply subscribe to a small one as low as #50 or #100. Also if your phone supports 3G/4G I will advise you turn it ON to make the download and setup faster. Please do not use Xender, flash share or any file sharing app to send the app from another phone to your phone because you may not be able to receive new updates when the app is updated or some security features added. Please only download the app from the Android Google play store/iOS Appstore/Blackberry App Market


2. INSTALL

Click on the Play store/iOS Appstore/Blackberry App Market icon on your device, open it and search for FirstMobile , you will see First bank mobile app. Most likely the first one on the list having a half Gold & blue Colour Elephant logo. Tap the app and click INSTALL and it will start downloading. Just wait for it to download, the download progress should be showing on your phone's status tab.

ACTIVATION
Once the First Bank Mobile app is successfully installed on your phone, the next step is to activate it.

To start the activation process, simply click Open while still on the playstore or simply locate the app on your device desktop and tap to launch the First Mobile App.

For new Users, please click on REGISTER under NEW USER if you are registering for the first time, you will be asked to provide your ATM CARD NUMBER. Your ATM Card Number is the longest number at the front of your ATM card. Starting with 5061 (for Verve card) or 5399 (for MasterCard). Note that some numbers may be hidden for security purposes just make sure you enter them correctly and click NEXT. You will see a notification that an OTP has been sent to your phone, first you will see a field labeled "Mpin" you are required to choose a 5digit PIN as mpin (Mobile PIN), enter it on the second field too. Note that the MPIN is the code you will always use to login, then check your SMS alert phone and retrieve the OTP code sent to you.
Enter it on the OTP field and click NEXT.

The next page will ask you to set 2 security questions and provide answers. A good example is

Security Question 1: What is my Father's Name?
Answer: Tamarabrakemi

Security Question 2: My mother's name:
Answer: Franka

You will be asked to enter TRANSACTION PIN, this is any 4 digit PIN like your ATM PIN (You can just use your ATM PIN here to avoid cramming many PINS)

The last field will ask you to enter Referral Code. Simply type in : TN014513 as REFERRAL CODE then click SAVE and the message


: DEVICE ACTIVATED SUCCESSFULLY will be shown on your screen.

Now Login with your MPIN (5digits) and transact

For existing First bank Mobile app users. I mean someone who was set up before but no longer using the same phone. All you have to do is to click on
ACTIVATE THIS DEVICE
Enter your ATM card number and your ATM pin. Click NEXT. Check your SMS and enter the OTP sent to you, Click SAVE and kpakam! You are done.

FIRSTMOBILE TRANSACTION LIMIT

Pls note that your daily transfer limit is N500,000 without TOKEN & N1,000,000 with token. If you plan to do more than one Million Naira daily, then you should apply for FirstBank Internet Banking (FirstOnline Banking) all you have to do is fill the form at the branch and your login details will be sent to your email within a few days. One of the reasons I love FirstBank is that the same token can be used on both platforms (FirstMobile and FirstOnline).
Now back to the daily transaction limit, the N500,000 and N1,000,000 tokenless and token limit above takes effect from your 3rd transaction, this is a very good security feature from FirstBank knowing that the activation process is do it yourself, Fraudsters can also take advantage of the process hence your first two (2) transactions are limited to a maximum of N20,000 daily. To beat this restriction, you can buy airtime to remove the limit before making any transaction above N20,000.


Its also very important to note that as part of security check, the bank may have reasons to verify the genuineness of the transaction either by placing a call to you or telling you to call their customer care. When this happens, you just have to be patient as it is to safeguard your money. Sometimes, you may just be sent an OTP to your SMS alert line which you are required to enter to authorize your transaction.

Enddystar:
When Downloading, ensure the version you are downloading is version 1.6.0.0. This is the latest version as at today and this is the version that today. See attached image on how to know if your app is updated, just open the application and take note of the Number at the bottom right hand side of the app (version is circled in Red). If you are existing user, open your own app now and check if that you are using the latest version if not, open your app store and search for FirstMobile. When it opens, tap the app and you will see two buttons, UNSTALL & UPDATE just click on Update and wait for few minutes. Once the update is completed, click open and you should notice that the app now has 1.6.0.0 attached to it. Bravo! You have the latest version. Once of the reasons you should update is that the latest version allows you to print receipts of transactions processed on the app. Any further questions

How can I deactivate my mobile banking on iPhone
Pls

Why can't I get my account statement via the app