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CUSTOMER SATISFACTION IS THE KEY - Business - Nairaland

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CUSTOMER SATISFACTION IS THE KEY by presidentpikin: 8:53pm On Apr 08, 2019
I will want us to discuss an important issue that affecting a lot of Nigerians but because there is no standardized financial law in Nigeria it makes most of this bank misbehave and they believed nothing can be done after they might have trampled on ones financial right.
5 Days now debited my dollars account without remitting to the appropriate quarters and the money was not returned to my account rather in the ledger balance I cant access the money.The application payment is deadline oriented. did not bother to refund my money for the past 5 days after several calls to their customer service and visit to the branch office all to no avail.
How I wish we have a strong law in NIGERIA that can address this kind situation or if you know any please contact me.From my observation is the worst bank in Nigeria there is no doubt about it. my career is been threatened because of their selfish interest.
laslastica and Mr Seun...please lets move to front page to expose the frustration most of this bank made their customer to pass through everyday and how we can curb their excesses....#worstbankinnigeria
Re: CUSTOMER SATISFACTION IS THE KEY by UNITEDBRAND(m): 7:08am On Apr 09, 2019
Let's expose the pains this Bank make us through
Re: CUSTOMER SATISFACTION IS THE KEY by presidentpikin: 8:10am On Apr 09, 2019
we need more contributions from people so that we can push this to frontpage
Re: CUSTOMER SATISFACTION IS THE KEY by Stephenfid: 8:48am On Apr 09, 2019
My brother, issues like this do occur most times but i believe its as a result of network problem! why nor reach them directly on their customer care hotline 0700 500 0000 and i believe it will be resolved immediately!


presidentpikin:
I will want us to discuss an important issue that affecting a lot of Nigerians but because there is no standardized financial law in Nigeria it makes most of this bank misbehave and they believed nothing can be done after they might have trampled on ones financial right.
5 Days now Ecobank debited my dollars account without remitting to the appropriate quarters and the money was not returned to my account rather in the ledger balance I cant access the money.The application payment is deadline oriented. Ecobank did not bother to refund my money for the past 5 days after several calls to their customer service and visit to the branch office all to no avail.
How I wish we have a strong law in NIGERIA that can address this kind situation or if you know any please contact me.From my observation ECOBANK is the worst bank in Nigeria there is no doubt about it. my career is been threatened because of their selfish interest.
laslastica and Mr Seun...please lets move to front page to expose the frustration most of this bank made their customer to pass through everyday and how we can curb their excesses....#worstbankinnigeria
Re: CUSTOMER SATISFACTION IS THE KEY by kenny1795(m): 8:56am On Apr 09, 2019
ecobank na scam.... dumbed them long time ago. imagine going to 5 branches in owerri and 4 in aba and non of them were issuing ATM card. can you imagine??
Re: CUSTOMER SATISFACTION IS THE KEY by UNITEDBRAND(m): 9:30am On Apr 09, 2019
Stephenfid:
My brother, issues like this do occur most times but i believe its as a result of network problem! why nor reach them directly on their customer care hotline 0700 500 0000 and i believe it will be resolved immediately!


Thank you Sir for for reaching out.... I have contacted their customer service group of both on twitter, chatting and I have been to their branch to complain.... All to no availed.
Re: CUSTOMER SATISFACTION IS THE KEY by Stephenfid: 12:57pm On Apr 09, 2019
My brother why not call the customer care number on 0700 5000000. they will resolve your complaints.

kenny1795:
ecobank na scam.... dumbed them long time ago. imagine going to 5 branches in owerri and 4 in aba and non of them were issuing ATM card. can you imagine??
Re: CUSTOMER SATISFACTION IS THE KEY by presidentpikin: 1:00pm On Apr 09, 2019
customer satisfaction is key
Re: CUSTOMER SATISFACTION IS THE KEY by Stephenfid: 1:07pm On Apr 09, 2019
Dont worry my brother they will definitely resolve the issue soonest! just be patient.

UNITEDBRAND:
Thank you Sir for for reaching out.... I have contacted their customer service group of both on twitter, chatting and I have been to their branch to complain.... All to no availed.
Re: CUSTOMER SATISFACTION IS THE KEY by Stephenfid: 1:14pm On Apr 09, 2019
You are welcome sir! Don't worry they will definitely resolve the issue soonest! just be patient.

UNITEDBRAND:
Thank you Sir for for reaching out.... I have contacted their customer service group of both on twitter, chatting and I have been to their branch to complain.... All to no availed.
Re: CUSTOMER SATISFACTION IS THE KEY by UNITEDBRAND(m): 4:24pm On Apr 09, 2019
Do we have any Law that states that bank to seize your funds without justification
Re: CUSTOMER SATISFACTION IS THE KEY by raphemmanuel(m): 6:06pm On Apr 09, 2019
Stephenfid:
Dont worry my brother they will definitely resolve the issue soonest! just be patient.

From the way you talk, you look like one of their staffs cheesy

Banks slogan is always JUST BE PATIENT
Re: CUSTOMER SATISFACTION IS THE KEY by captainking(m): 7:16pm On Apr 09, 2019
presidentpikin:
I will want us to discuss an important issue that affecting a lot of Nigerians but because there is no standardized financial law in Nigeria it makes most of this bank misbehave and they believed nothing can be done after they might have trampled on ones financial right.
5 Days now Ecobank debited my dollars account without remitting to the appropriate quarters and the money was not returned to my account rather in the ledger balance I cant access the money.The application payment is deadline oriented. Ecobank did not bother to refund my money for the past 5 days after several calls to their customer service and visit to the branch office all to no avail.
How I wish we have a strong law in NIGERIA that can address this kind situation or if you know any please contact me.From my observation ECOBANK is the worst bank in Nigeria there is no doubt about it. my career is been threatened because of their selfish interest.
laslastica and Mr Seun...please lets move to front page to expose the frustration most of this bank made their customer to pass through everyday and how we can curb their excesses....#worstbankinnigeria
Call them out on twitter... And copy cbn..watch how they will respond..
Re: CUSTOMER SATISFACTION IS THE KEY by kenny1795(m): 9:16pm On Apr 09, 2019
Stephenfid:
My brother why not call the customer care number on 0700 5000000. they will resolve your complaints.

and say what exactly? that 8 of your branches in the south east don't issue ATM card?? will that produce my ATM card that moment?
Re: CUSTOMER SATISFACTION IS THE KEY by captainking(m): 8:28am On Apr 10, 2019
presidentpikin:
I will want us to discuss an important issue that affecting a lot of Nigerians but because there is no standardized financial law in Nigeria it makes most of this bank misbehave and they believed nothing can be done after they might have trampled on ones financial right.
5 Days now Ecobank debited my dollars account without remitting to the appropriate quarters and the money was not returned to my account rather in the ledger balance I cant access the money.The application payment is deadline oriented. Ecobank did not bother to refund my money for the past 5 days after several calls to their customer service and visit to the branch office all to no avail.
How I wish we have a strong law in NIGERIA that can address this kind situation or if you know any please contact me.From my observation ECOBANK is the worst bank in Nigeria there is no doubt about it. my career is been threatened because of their selfish interest.
laslastica and Mr Seun...please lets move to front page to expose the frustration most of this bank made their customer to pass through everyday and how we can curb their excesses....#worstbankinnigeria
young man,...please call eco bank customer care now.. 0700 500 0000...they just called me thinking i am you... this shows they are willing and ready to tackle this issue....call them asap...blessings..
Re: CUSTOMER SATISFACTION IS THE KEY by presidentpikin: 5:07pm On Apr 10, 2019
Thank everybody for your contribution .....Finally ECO BANK have responded to my request which I believed due the the network failure which is not predictable from the backbone.Customer satisfaction is the key in modern business I may not be Dangote or Otedola but my little change has a value to me and I must go to an extent to protect my value. I am in service industry too myself we must endeavor to response to every customers plight either reasonable or not.....I have decided to open a corporate account with ECOBANK AND the same to continue banking with them because of their African financial coverage, no other banks in Nigeria beat them on this.Thank you Ecobank for your attention....more muscle to your bank.

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