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How Do I Stop MTN Data Auto Renewal? - Phones - Nairaland

Nairaland ForumScience/TechnologyPhonesHow Do I Stop MTN Data Auto Renewal? (4729 Views)

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How Do I Stop MTN Data Auto Renewal? by Tookool(op): 4:11pm On Jan 04, 2020
Nairalanders please how do I stop MTN 75mb data auto renewal? Two weeks ago, my data got finished so I needed a little data to log on to my bank mobile app so as to subscribe.
I decided to buy the 100 Naira 75mb and mistakenly tapped on the autorenew icon, I got on my mobile app and subscribed for my usual 1.5gb but uptil now MTN still deduct 100 naira from my account for the 75mb I mistakenly autorenewed.

I have tried all avenues to cancel it but all to no avail, I have tried customer care but they aren't responding, I have tried sending no104 to 131 but the messages refuses to even deliver.

Please does anyone know how I can cancel the autorenewal? It's so so annoying
Re: How Do I Stop MTN Data Auto Renewal? by Typhoonsbane: 4:23pm On Jan 04, 2020
Call customer care
Re: How Do I Stop MTN Data Auto Renewal? by dustmalik(m): 4:48pm On Jan 04, 2020
Dial *131*1#, then enter 8, which is Manage Data. Then enter 3, which is Cancel Autorenewal.
Re: How Do I Stop MTN Data Auto Renewal? by dustmalik(m): 5:09pm On Jan 04, 2020
Alternatively, visit http://mymtn.com.ng to cancel all autorenewals or Download MyMTN app and cancel autorenewal via the app
Re: How Do I Stop MTN Data Auto Renewal? by Tookool(op): 6:10pm On Jan 04, 2020
Typhoonsbane:
Call customer care
I have but I'm unable to speak with a customer care representative
Re: How Do I Stop MTN Data Auto Renewal? by Tookool(op): 6:11pm On Jan 04, 2020
dustmalik:
Dial *131*1#, then enter 8, which is Manage Data. Then enter 3, which is Cancel Autorenewal.
Okay I'll try this now. Thank you
Re: How Do I Stop MTN Data Auto Renewal? by Tookool(op): 6:11pm On Jan 04, 2020
dustmalik:
Alternatively, visit http://mymtn.com.ng to cancel all autorenewals or Download MyMTN app and cancel autorenewal via the app
Okay
Re: How Do I Stop MTN Data Auto Renewal? by Typhoonsbane: 7:21pm On Jan 04, 2020
Tookool:
I have but I'm unable to speak with a customer care representative
After dialing 180,when it goes through press 9,wait for three seconds then press 6 and what then press 0,it'll redirect you to a customer care Rep.
Re: How Do I Stop MTN Data Auto Renewal? by Tookool(op): 8:17pm On Jan 04, 2020
dustmalik:
Dial *131*1#, then enter 8, which is Manage Data. Then enter 3, which is Cancel Autorenewal.
Thank you so much it worked
1 Reply

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