₦airaland Forum

Nairalanders please how do I stop MTN 75mb data auto renewal? Two weeks ago, my data got finished so I needed a little data to log on to my bank mobile app so as to subscribe.
I decided to buy the 100 Naira 75mb and mistakenly tapped on the autorenew icon, I got on my mobile app and subscribed for my usual 1.5gb but uptil now MTN still deduct 100 naira from my account for the 75mb I mistakenly autorenewed.

I have tried all avenues to cancel it but all to no avail, I have tried customer care but they aren't responding, I have tried sending no104 to 131 but the messages refuses to even deliver.

Please does anyone know how I can cancel the autorenewal? It's so so annoying

Call customer care

Dial *131*1#, then enter 8, which is Manage Data. Then enter 3, which is Cancel Autorenewal.

Alternatively, visit http://mymtn.com.ng to cancel all autorenewals or Download MyMTN app and cancel autorenewal via the app

Typhoonsbane:
Call customer care

I have but I'm unable to speak with a customer care representative

dustmalik:
Dial *131*1#, then enter 8, which is Manage Data. Then enter 3, which is Cancel Autorenewal.

Okay I'll try this now. Thank you

dustmalik:
Alternatively, visit http://mymtn.com.ng to cancel all autorenewals or Download MyMTN app and cancel autorenewal via the app

Okay

Tookool:
I have but I'm unable to speak with a customer care representative

After dialing 180,when it goes through press 9,wait for three seconds then press 6 and what then press 0,it'll redirect you to a customer care Rep.

dustmalik:
Dial *131*1#, then enter 8, which is Manage Data. Then enter 3, which is Cancel Autorenewal.

Thank you so much it worked