₦airaland Forum

Location: Lagos
Company: A reputable Commercial Bank

Summary:
We are currently recruiting Contact Center Agents for a reputable bank. He/She will be the liaison between the bank and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements:
• HND/BSc. in any discipline.
• Must not be more than 28 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in English and any of these native languages: Hausa, Igbo and Yoruba.
• Must be resident in Lagos.

To apply, please visit: https://workforceoutsource.alldayhr.com/jobs/search/contact-centre/

Nunulyon:
Location: Lagos
Company: A reputable Commercial Bank

Summary:
We are currently recruiting Contact Center Agents for a reputable bank. He/She will be the liaison between the bank and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements:
• HND/BSc. in any discipline.
• Must not be more than 28 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in English and any of these native languages: Hausa, Igbo and Yoruba.
• Must be resident in Lagos.

To apply, please visit: https://workforceoutsource.alldayhr.com/jobs/search/contact-centre/

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