vickertony:

I have Done that power button hold, it didn't work.
how do I return it to Jumia, is it possible they gave me a defective phone?
This my first time of using jumia.

Could be possible you got a defective device, but not to worry. Just call the Jumia customer service line and schedule a return. They'll fix a date and send someone to come pick it up, then check the device themselves, if all corresponds with what u claim then u'll get a refund which u can use in reordering.

saint2ace:


Could be possible you got a defective device, but not to worry. Just call the Jumia customer service line and schedule a return. They'll fix a date and send someone to come pick it up, then check the device themselves, if all corresponds with what u claim then u'll get a refund which u can use in reordering.

everything I just said is what happened, I even took photos to test the camera, this thing just happened not up to 30 minutes now. I'm confused, I will call them.
me that was planning to go out and get a new sim.
the phone is plugged on my pc now and it's making noise like the pc is recognizing it and not recognizing it.
Abi, it's because I have not charged it since I got it,coz I was planning to drain it before charging.

vickertony:

everything I just said is what happened, I even took photos to test the camera, this thing just happened not up to 30 minutes now. I'm confused, I will call them.
me that was planning to go out and get a new sim.
the phone is plugged on my pc now and it's making noise like the pc is recognizing it and not recognizing it.
Abi, it's because I have not charged it since I got it,coz I was planning to drain it before charging.

Well let's watch and see how it pans out then. Do give us a feedback when u're done. I would love to know the outcome.

vickertony:

everything I just said is what happened, I even took photos to test the camera, this thing just happened not up to 30 minutes now. I'm confused, I will call them.
me that was planning to go out and get a new sim.
the phone is plugged on my pc now and it's making noise like the pc is recognizing it and not recognizing it.
Abi, it's because I have not charged it since I got it,coz I was planning to drain it before charging.

From the initial post, it'll seem like you got a defective product. I'll advise you return it asap. Returns on Jumia are not as stressful as you think. Just return the product, pack it has you got it and expect your refunds in few days.
I'm speaking from numerous experience.

Damn, my A3s is heavy...

zxcvbnmlkjhgfds:


From the initial post, it'll seem like you got a defective product. I'll advise you return it asap. Returns on Jumia are not as stressful as you think. Just return the product, pack it has you got it and expect your refunds in few days.
I'm speaking from numerous experience.

can I return it and get this particular phone again?
I'm confused, everything worked perfectly until I tried setting that finger print and pattern.
Infact I'm shocked, I love to return it but I like the phone, I love to get this particular product too, after getting a refund.
is it possible they exchange it for me, instead of refund?

vickertony:

everything I just said is what happened, I even took photos to test the camera, this thing just happened not up to 30 minutes now. I'm confused, I will call them.
me that was planning to go out and get a new sim.
the phone is plugged on my pc now and it's making noise like the pc is recognizing it and not recognizing it.
Abi, it's because I have not charged it since I got it,coz I was planning to drain it before charging.

How much did you buy it?

Emjace:
How much did you buy it?

26,990

1500

vickertony:

26,990

Thanks for replying.. I want to buy the phone but am only seeing 30k offer

vickertony:

can I return it and get this particular phone again?
I'm confused, everything worked perfectly until I tried setting that finger print and pattern.
Infact I'm shocked, I love to return it but I like the phone, I love to get this particular product too, after getting a refund.
is it possible they exchange it for me, instead of refund?

it's possible. Mail Jumia customer care and request for a swap or you use the refund to purchase the phone. You have nothing to worry about once it's not a fault caused by you.
@Mizik and other Jumia agents in the house could better enlighten you.

Emjace:
Thanks for replying.. I want to buy the phone but am only seeing 30k offer

I know say the price of the phone go soon escalate..

That's why I rushed go buy one,as the price na pre COVID19 price..

Hopefully they will soon stock up,at the same excellent price..

zxcvbnmlkjhgfds:


it's possible. Mail Jumia customer care and request for a swap or you use the refund to purchase the phone. You have nothing to worry about once it's not a fault caused by you.
@Mizik and other Jumia agents in the house could better enlighten you.

the fault is not from me, I have said it already na, I only tried setting finger print and pattern when the phone hang.

Vickertony Sorry for your experience.

One thing I know is that you didn't have to drain the battery before you can charge it.

Let me share my own experience.

I got the phone on Wednesday and when I got back home, I wanted to remove the sim tray but I mistakenly on the device. I met the battery at 97% I just setup the fingerprint and pin then I switched it off back.

I on generator to charge it and I met the battery at 84% from 97%.

If you check the nylon that was on the screen, it was written there to charge it for like 30minute if it doesn't power on. But so as to avoid stories that touch, I kuku charge it till it reached 100%.

Request for a refund and you're free to go.

What was the percentage of the battery when you switch on the phone?

SaintOpzy:
Damn, my A3s is heavy...

I noticed too.

So far it does what I ask if it Sha, I don't have a problem with that.

Please have you been able to remove this to all we using A3S?

de3lar:
Vickertony Sorry for your experience.

One thing I know is that you didn't have to drain the battery before you can charge it.

Let me share my own experience.

I got the phone on Wednesday and when I got back home, I wanted to remove the sim tray but I mistakenly on the device. I met the battery at 97% I just setup the fingerprint and pin then I switched it off back.

I on generator to charge it and I met the battery at 84% from 97%.

If you check the nylon that was on the screen, it was written there to charge it for like 30minute if it doesn't power on. But so as to avoid stories that touch, I kuku charge it till it reached 100%.

Request for a refund and you're free to go.

What was the percentage of the battery when you switch on the phone?

I met the battery at 81%
so what's the way forward, I called jumia its saying network busy, what are the steps to return it?
should I return it back at the pick up station?
do you think is just the battery had died down?
I didn't read that nylon Pasted on the screen.

UMDIGI is a good device, I have a friend using A5 pro. Am gonna buy one soon...

SaintOpzy:
Damn, my A3s is heavy...

That's not a surprise since it has a metal frame and a huge battery, others are lighter cos most of them have plastic frame and covers and the battery capacity is far less than the A3s

de3lar:
Please have you been able to remove this to all we using A3S?

Go to settings and choose to update using mobile data, update Ur phone and it'll go away never to return

vickertony:

I met the battery at 81%
so what's the way forward, I called jumia its saying network busy, what are the steps to return it?
should I return it back at the pick up station?
do you think is just the battery had died down?
I didn't read that nylon Pasted on the screen.

You can take it back to the pickup centre, for them to help you process the return but they'll still ask you to call customer care.

Alternatively if u're in Lagos and on the mainland, their experience centre at Yaba e-center can collect and process the return for you.

The choice is urs

vickertony:

I met the battery at 81%
so what's the way forward, I called jumia its saying network busy, what are the steps to return it?
should I return it back at the pick up station?
do you think is just the battery had died down?
I didn't read that nylon Pasted on the screen.

I'll advise you send them an email.
service@ jumia .com .ng

Remove the spaces

de3lar:
Please have you been able to remove this to all we using A3S?

you Can't… another Android 10 bug �.. You can remove it temporarily via the settings.
Just click on remind me later

saint2ace:


Go to settings and choose to update using mobile data, update Ur phone and it'll go away never to return

I've done it twice yet it still comes back... Guess it's a bug issue.

zxcvbnmlkjhgfds:


I've done it twice yet it still comes back... Guess it's a bug issue.

That means you still have a pending update. Refresh Ur update page and share a screenshot if u can.

saint2ace:


Go to settings and choose to update using mobile data, update Ur phone and it'll go away never to return

I've done all the updates and I used mobile data to update it, still it's not going away.

zxcvbnmlkjhgfds:


I've done it twice yet it still comes back... Guess it's a bug issue.

Same as mine. It keeps coming back.

vickertony:

I met the battery at 81%
so what's the way forward, I called jumia its saying network busy, what are the steps to return it?
should I return it back at the pick up station?
do you think is just the battery had died down?
I didn't read that nylon Pasted on the screen.

The best way to contact them is via mail.

Someone has provided their mail for you.

With all this complaint

de3lar:


I've done all the updates and I used mobile data to update it, still it's not going away.

On this page go to the 3 dots on the top right, select settings then in settings untoggle updates via wi-fi only and allow automatic download ...... U should be fine

Derivtrader:
With all this complaints seems I'll go for another brand me that want to buy 3 of this phone