Please advice me on what to do. I used a pos service around my area to do a cash withdrawal of 20,200. The transaction failed but my account was debited.

I went to firstbank today and they told me that I have to wait for 3 working weeks. Please is this normal ?

clarkmos15:
Grade1 USA used Intel dual core
Brand name : Dell
Model : Latitude mini
HDD : *250gb*
Ram : *2gbram*
Colour Black
Screen size : 10inch
Memory card slots : MMC. MS. MS pro. SD 3 USB Port
HD Webcam yes
Wireless network WiFi : yes
NO DVD ROM
Battery backup : 4hrs
Microsoft package : windows 7 installed
Body look : as clean as new
Condition : working perfectly, great battery

*Price is 40k*

Free original charger
Warranty on all our laptops
Free delivery within Lagos only and it's pay on deliveryi

you are so insensitive. Someone's money is hanging, no empathy of any kind from you, only to be Posting nonsense here.

just be patient with them, they will credit you back the money since you have reported already.

sKeetz:
Please advice me on what to do. I used a pos service around my area to do a cash withdrawal of 20,200. The transaction failed but my account was debited.

I went to firstbank today and they told me that I have to wait for 3 working weeks. Please is this normal ?

Yes bro, unfortunately such is the case when it comes to P.O.S services. Getting your money back can be sometimes difficult. It's not a straightforward process as bank atm or channels. Be patient it will be traced and reversed.

Do you have a receipt for the failed transaction? If yes, get the firstbank customer service email, and send them a mail.

With new CBN regulations, failed POS transactions are treated within 5 working days.

sKeetz:
Please advice me on what to do. I used a pos service around my area to do a cash withdrawal of 20,200. The transaction failed but my account was debited.

I went to firstbank today and they told me that I have to wait for 3 working weeks. Please is this normal ?

Freestainworld:
just be patient with them, they will credit you back the money since you have reported already.

3 weeks is a little too much. I mean what if the money is all I have on me and an health emergency comes up?

Ruccia2014:


Yes bro, unfortunately such is the case when it comes to P.O.S services. Getting your money back can be sometimes difficult. It's not a straightforward process as bank atm or channels. Be patient it will be traced and reversed.

Eish this is serious... I guess nothing worke the way they should in this country. I have to wait for 3 good weeks to get my hard earned money back. Shame.

ynotsadeek:
Do you have a receipt for the failed transaction? If yes, get the firstbank customer service email, and send them a mail.

With new CBN regulations, failed POS transactions are treated within 5 working days.

Thank you sir

I will do as you have said and hopefully something positive comes out of it cause waiting for 3 weeks will put me in a lot of distress.

If you have a transaction declined receipt, it should take more than (72 hours). Without receipt, it could take months.

Hmm