₦airaland Forum

Xhaka:
You need to learn how to use paragraphs

You are right in a way, but I think there is also a style called the block format.
Btw, how do you think we can together call out Glo mobile on this seemingly unending theft

kuss:
i posted a wrong picture earlier

I have loads of those messages too. What then do you think is the way out?

wristbangle:
OP so sorry about ur predicament but it will be nice if u can visit the nearest gloworld to lodge your complaint.

Thank you. I will try that after the holidays

LibertyRep:
I feel your pain. The funny thing is that the deductions might continue till God knows when. Even if it's just 10k daily, I do not think any network has the right to deduct customers' airtime unjustly.
Btw, have u reported to NCC?

I did try to contact NCC through the email 'info@consumer.ncc.gov.ng' but got deliver error.

Dear Nairalanders, I have been a very regular but silent fan of this great forum and I have seen instances where the good people here have helped dissatisfied customers seek redress from service providers. I hope this won't be an exception.
It is painful that I have to bring my favourite network provider Glo mobile, to the public court. I have endured with pain, at this direful time, the incessant and fraudulent deductions of my meagre airtime.
Only God knows how long this has been going on but I first took a notice of it on the 12th of December when I noticed a deduction of #15 in my airtime. Since then, the unwarranted deductions have become almost a dialy routine. When I couldn't take it anymore, I had a chat with their agent online on 16 Dec 2016 around 10:37am who confirmed that some value added services have been activated on my line (without my consent). These services, according to the agent are Twitter pethaiah, Glo culture, Glo social vibe service, Motivational service. That in itself is fraud (so I told him/her) how could any services be activated on my line without my consent and the network will continuously sap my airtime for such services which I do not even enjoy! The agent asked me to send STOP to 2442 to deactivate these airtime-sapping services. I initially declined as I told him/her that I didn't subscribe to those services in the first instance, whoever or whatever activated them on my line should find a way of deactivating them from my line. After the chat, I had a rethink and send the code as directed but nothing changed afterwards. After waiting for about two days (Dec 18th) and seeing that the network appears unrelenting in deducting my airtime, I took to twitter to lodge my complaint. Again, the agent confirmed the activation of those value added services on my line and directed that I send STOP to 20644 to have them removed. I did and was charged #15 for doing so. How on earth would I be charged to have a service I didn't subscribe to removed on my line. Anyways if that would bring an end to this fraud, so be it. But I was wrong because two days after, the deductions returned.
While this was going, I kept sending email to customercare@gloworld.com (totalling 6 emails now) on this same issue but they wouldn't reply on time. The much I got as reply from them was that my line will be placed on 'do not disturb'. This morning again, I woke up to see another #25 deductions in my airtime.
My grouse is why is Glo foot dragging in deactivating these unsolicited, airtime sapping services on my line. I never subscribed to them, I do not even get sms notification of any service. I insist, like I told their agents that it was fraudulent for them to have activated such services on my line without my consent and continuously charge me for such. Worst still, I do not even know what these services are all about as there are notifications for such.
I know I have the option of porting as I'm seriously considering that as soon as my current data is exhausted, (I actually ported to Glo from another network anyways ) but for how long are we going to be at the mercy of these service providers.

These are the deductions I could trace.
1. Dec. 12th around 4:14pm (#15)
2.Dec. 13th around 5:40pm (#15)
3. Dec. 14th around 8:27pm (#30)
4.Dec. 15th around 12:51pm (#15) and 4:32pm (#50)
5. Dec. 16th around 10:20am (#15)
Others are ; Dec. 18th (#15), Dec. 20th (#25), Dec. 22nd (#15), Dec. 24th (#75), Dec. 26th (#80), Dec. 29th (#25), Dec. 30th (#25) and this morning, Dec. 31st, another #25.
It isn't just about the little little daily deductions, it's about how long it will take them to stop this nonsense. Only God knows how many subscribers, majorly unlettered, that will be silently going through such official stealing by these service providers. I hope NCC will step up their games and protect the subscribers.
To be fair, I have enjoyed Glo Mobile services all along before this imbroglio and I have been Glo unpaid ambassador amongst friends, family and colleagues. It will therefore bring relieve to me if this is resolved very urgently and never to be witnessed again.
Thank you Nairalanders as you help me impress it on Glo Mobile to do the needful. Happy New Year in advance.