₦airaland Forum

Certified Business Development Professional
Why Attend
The Certified Business Development Professional course focuses on the tools and techniques required to develop new business. Without them, sales will stagnate and profits will drop. The course also addresses ways to maximize the company's profitability by fostering relationships with potential players and key decision makers in the market. By attending this program, business development professionals will acquire what they need to create and implement promotional drives in order to spur the company's market prospects and design cost effective yet innovative options to boost sales.
Course Methodology
The course involves a variety of case studies and exercises to develop the right skills needed to become a successful business development professional. Group presentations and self assessment tools are also available for the same purpose.
Course Objectives
By the end of the course, participants will be able to:
1. Define the main functions and best practices in Business Development (BD)
2. Recognize the importance of re-defining business processes to match the ever changing market and customer requirements
3. Produce clear sales and marketing differentiators to neutralize competition (value-based proposition)
4. Design and use financial ratios and KPIs to measure their operations' effectiveness
5. Use leadership, negotiation and power proposals to leverage their business and lead the key account team
Target Audience
Sales reps, sales supervisors and managers, and account managers who would like to professionally develop themselves by seizing business opportunities and using them to improve personal management and showcasing skills. The course also targets commercial professionals aspiring to consider every potential client as a challenge that will help their performance and their careers.
Target Competencies
1. Account qualification
2. Customer relationship management
3. Re-engineering of commercial processes
4. Customer service
5. Marketing of products and services
6. Business planning
7. Lead generation
8. Writing business proposals
Associations
Institute of Sales & Marketing Management (ISMM) : Ciel Consulting is a Recognised Centre for the “Institute of Sales & Marketing Management” (ISMM), the global representative body for salespeople. Founded in 1911, ISMM has been the authoritative voice of selling and the custodian of sales standards, ethics and best practice for over 100 years. ISMM endorsement is a badge of recognition for the high quality sales and marketing training courses offered by Ciel Consulting Training and Consulting. Upon successfully completing the course, participants will be awarded an ISMM Certificate in addition to the certificate they receive from Ciel Consulting Training & Consulting.

Ciel Consulting reserves the right to alter dates, content, venue and trainer.

Course Outline
1. Business development: overview and best practices
2. Business development: definition and scope
3. Account analysis and qualification: an overview
4. The new landscape of account management and BD
5. Understanding the buy-sell ladder model
6. Client classification: building an ideal client profile
7. Understanding and working the customer loyalty ladder
8. The business planning process
9. Using the STAR business planning process:
10. Strategic analysis
11. Targets and goals
12. Activities
13. Reality check
14. Conducting customer surveys to identify important
15. service criteria
16. Preparing an account development plan
17. Building client chemistry with F.O.R.M
18. Re-defining your processes for breakthrough results
19. Reviewing the selling process
20. The selling process
21. Functional product/service/company knowledge
22. Unique/distinctive selling points
23. The sales competitors analysis form
24. Reengineering your team selling process to avoid mistaking motion for action
25. The value-added selling

Location & Date
Port Harcourt
BD | Weekday | 6th – 8th Nov. | 3 Days | N49,999
BD | Weekend | 4th – 11th Nov.| 2 Weekend | N49,999

TIME: 10:00am - 5:00pm

2 Days intensive training
Job placement and Intern-ship support (Optional)
100% money back guarantee
Use of Maintenance Pro
International Certificate as required by IFMA (Good for your CV)
Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos
Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.
Abuja Training Center: Beside RCCG Zonal Headquarters at Cornershop, close to Indian Hospital, Karu, Abuja FCT.
Call our Hotlines for Reservations: Lagos , Abuja , PH

Date:
2 Days Operations and Facility Management Training
Lagos, PH and Abuja
OFM | Weekday |Oct.9th – 10th, 2017| 2 days | N45,000
OFM | Weekend |Oct.14th – 15th, 2017 | 1 Weekend | N45,000
TIME: 10:00am - 5:00pm

Click here to see Training Highlights .
Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -

Business Analysis + Free Microsoft Vision
Lagos, PH and Abuja
Business Analysis Fundamentals.Every project needs someone that can help turn ideas into reality: a business analyst. Join author and certified business analyst Victor Esedebe as he walks you through the fundamentals of business analysis tools and techniques. Victor will demonstrate how these skills are used to gather requirements and identify solutions to provide better business outcomes on your change initiatives.
Discover where business analysis lives in the project life cycle, how to initiate a project, the best way to gather requirements, and smart strategies to monitor results and test outcomes.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Topics include:
Understanding what business analysts do
Defining business opportunities and objectives
Identifying stakeholders
Gathering requirements through observation and brainstorming
Validating requirements
Developing project acceptance criteria
Implementing, testing, and closing your project
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc

DATE:
BA | Weekday | 4th to 6th Sep.2017 | 2 Days | N49,999
BA | Weekend | 2nd and 9th Sep.2017 | 2 Weekend | N49,999
Time: 10:00am - 5:00pm

Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -
Click Here to see Training Highlights. http:///2dP0y8E

Course Agenda Week 1 Day 1. Introduction to CRM® Course Certification
What are CRM
Application Requirements for the CRM® Exam
Guidelines to Fill Up the CRM® Application
About the CRM® Exam
CRM® Exam Syllabus
Feasibility Studies: Preparation, Analysis & Evaluation
Fundamentals of Customer Care & Exceptional Customer Service Skills
Gaining Customer insights: The Customer Research strategies
Optimizing the Moment of Truth in Customer Service
Why are Customers Important?
Customers are the Reason we are in the Business
We want our Customer to Continue to Choose us
Customers Experience Statements
Customer Service & Business Development Strategies

Day 2. BUILDING & MANAGING RELATIONSHIP
The Dynamics of Customer Relationship Management
Customer Psychology Management
Strategic Customer Servicing2+
Customer Service Quality Process
Handling Customers Complaints & Techniques for Dealing with Angry Customer
Designing & Managing Customer Service Culture
Aligning Customer Service Strategy with Corporate Strategy
Strategic/Key Accounts Management Strategies Day 4. Project Integration Management



Day 3. Practical Walkthrough
The Customer Service/Sales Profile
Managing Initial or Stand-Alone Transactions
Installation and use of CRM+ software
2.1 About the course

Ciel Consulting PMP® training from Simplilearn is designed to ensure that you clear the CRM® exam in the first attempt. Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the Process groups and knowledge areas as prescribed by CRM®. We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the CRM® certification.
2.2 What are the course objectives

Objectives/Benefits
After attending this workshop, participants would have gained knowledge and practice of:
* Setting & clarifying customer service goals and how to achieve it
* Building formidable group of loyal customers
* Demonstrating commitment to customer service attitudes
* Customer service and company's future
* Classifying profitable customers & service each excellently
* Recording customer retention rate between 90-95% consistently annually
* Maximize profit for their organizations
* Providing prompt & courteous services
* Manage customers' special request
* How to deal with an Angry Customers
* Projecting professional image
* Appropriate & Correct Telephone Etiquette
* Professionally handle service failure and recovery strategies


2.3 Who should do this course
This course is designed for all whose actions, task or decisions affect or relates to customer acquisition, retention and management. They includes but not limited to:
Business Owners
Managers/supervisors
Customer service representatives
Call centre agents
Sales/Marketing Staff
Operations/maintenance staff
Accounts/finance personnel
Field Service professionals & managers

2.4 What does the training pack contain?

Certificate of completion.
CRM Training materials
Training Manuals
Exam Prep Book
EQMS installation and training
Students Workbook and Project Templates
Real-life application and understanding
Certified and Experienced trainers
Exam support including registration and scheduling Free exam Prep class.

Venue:


Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

Abuja Training Center: Beside RCCG Zonal Headquarters at Cornershop, close to Indian Hospital, Karu, Abuja FCT.

Call our Hotlines for Reservations: Lagos, Abuja, PH

Dates:
2 Days Customer Relationship Management Training
Lagos, PH and Abuja
CRM | Weekend | 16th and 17th Sep. 2017 | 2 days | N35,000
CRM | Weekday | 18th and 19th Sep. 2017 | 2 Wkends | N35,000
TIME: 10:00am - 5:00pm
Click here to see Training Highlights. http:///1RNBAlO

Course Description
The Project Management Professional (PMP)® is the most important industry-recognized certification for project managers. You can find PMPs leading projects in nearly every country and, unlike other certifications that focus on a particular geography or domain, the PMP® is truly global.
Key Features
Course in line with new Syllabus
Know how to use Primavera EPS P6 and MS Project 2013
Tea and Lunch included
100% Money back guarantee on your PMP exam
Get a Certificate as required by PMI (USA) (Good for your CV) Your 35 contact hours are guaranteed, (5 days)
Exam dumps, simulations, tricks and tips (Over 1500 available)
Training pack contains:
Certificate of completion as required by the project management institute USA
Training materials (soft copy) PMBOK fifth edition
PMI accredited training Manual
PMP exam simulations/mock exams
MS Project and Primavera P6 installation and training (Both) Students Workbook
Exam support including registration and scheduling
Participants will get a Certificate of Training as required by Project Management Institute, US
Choose your preferred batch

Lagos: Venue- 27 Moronfolu Street close to Unilag Akoka, Yaba, Lagos
Abuja: Venue - Plot E10 F.H.A Road, Karu Site. Beside RCCG zonal headoffice. By Cornershop, Abuja.
Port-Harcourt Venue - 21 Oil field Guest house close,off school road,by MTN junction Elelenwo, Port Harcourt .

Date:
5 Days PMP + Free Primavera and MS Project Training
Lagos, PH and Abuja
PMP | Weekday Batch A|4th to 8th Sep. | 4 days | N59,999
PMP | Weekend Batch A|2nd and 16th Sep.| 2 Wknds |N59,999
PMP | Weekday Batch B|18th to 22nd Sep| 4 days| N59,999
PMP | Weekend Batch B|9th and 23rd Sep| 2 Wknds|N59,999
Time: 10:00am - 5:00pm
Click Here to see Training Highlights. http:///2dB1IH3
Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -

Procedures in Applying For CEH Certification

CEH can be said as certified ethical hacker. This certification is a professional certificate and it is awarded by EC council (international council of E-commerce consultant). Ethical hacker is a name that is given to a penetration testing/ tester. Ethical hacker is employed by the organization with full trust with the employer (ethical hacker) for attempting the penetrating the computer system in order to find and fix all the computer security vulnerabilities. Computer security vulnerabilities also include illegal hacking (gaining of authorization to some other computer systems). These activities are crime activity in almost all countries. Doing penetrating test in a particular system with the permission of the owner is done and also possible except in Germany. This certification validates the knowledge and skills that are required on how to look for the vulnerabilities as well as weaknesses in a particular computer. This CEH certification is following 6th version as on August 2008.

EC Council also offers another certification and it is known as CNDA (certified network defense architect). This certification is specially designed for the United States government authorities and it is available for only selected authorities/ agencies. There is no special difference between the two certification expect with the name.

Coursework of CEH certification:

Coursework for CEH certification consists of 67 modules totally and ranges from 30 minutes to 5 or more hours depending upon the module as well as the information provided. In some centers which are in Europe and Asia included this CEH program as one of their modules within the program.

CEH certification examination:

Examination can be attended by the candidates either after attending training at Accredited Training Center (ATC) or by self study. If a candidate is selecting self study option, then 2 years of work experience in information security proofs has to be submitted along with a filled application form. Examination shall consist of 150 questions approximately and all are multiple choice questions. Duration for the examination is up to 4 hours. Cost of the exam is 250 USD which is subject to change due to local taxes and exchange rates in the daily market. Recertification shall be done after 3 years.

[center]2 Days Advanced Certified Ethical Hacker
Port Harcourt
CEH| Weekends | Sat, Aug 05, 2017 10:00am Sat, Aug 19, 2017 5:00pm |29,999
CEH | Weekdays | Mon, Aug 21, 2017 10:00am Wed, Aug 23, 2017 5:00pm |29,999
See Training Highlights Here.http:///1oXh58a

No 21 Oil Field Avenue, Port Harcourt
**[See map](https://www.google.com/maps)**

For Enquiry Call: **08093982114,07039147221**
www.cielgr.com
[/center]

What is CRM, Customer Relationship Management?

CRM stands for Customer Relationship Management (CRM).

It's hard to find a definitive definition of what CRM means. So I'll outline the broad meaning and then give some examples.

You may have heard of the terms CRM and Customer Relationship Management in regards to software. Well CRM is not just a piece of software. It's more than that.

The CRM Customer Relationship Management software is a vital component, yet the whole business needs to understand CRM Customer Relationship Management in all departments and functions of the business and behave appropriately to make CRM Customer Relationship Management work.

An effective CRM Customer Relationship Management will include methodologies, strategies, software, and web-based capabilities that help an enterprise organize and manage customer relationships.

Why use CRM Customer Relationship Management?

CRM Customer Relationship Management is used to help businesses (a.) understand their customer, and (b.) understand their customers' wants and needs and (c.) help the business serve them more efficiently and effectively

In turn this will help the business to improve customer satisfaction, increase staff productivity, slash operational costs and maximize the effectiveness of each customer interaction.

Let's talk about these three different areas.

CRM Customer Relationship Management to understand the customer

In a CRM Customer Relationship Management application and approach a user will collect as much information about a customer that they can. They'll collect names, addresses, contact numbers, age, sex, number of children etc. A CRM Customer Relationship Management process does this to, amongst other things; help 'classify' their customers.

A benefit of a CRM Customer Relationship Management system is that a user can help analyse which types of customers are best for their business.

Then once they know what customer 'types' are best they can then market to them in a 'personal' way - using the information gained about them.

CRM Customer Relationship Management to understand the customers wants and needs

As information is collected about the customers' personal life, information is also collected about their buying habits and stored in CRM Customer Relationship Management software.

Humans are creatures of habit. By analysing the information collected about the customer and their buying habits the CRM Customer Relationship Management can be used to help the business identify what the customers would most likely want or need to buy.

For example, if your CRM Customer Relationship Management information lets you know that your best customers typically like buying 'red apples' in November for an average sale price of $15. You can prepare a marketing approach that is sent out to them prior to November that will steer them towards buying $30 worth of apples.

The customer sees it as useful because it's something they like to do at that time of year, and you're offering them a reminder and perhaps an incentive to buy more. The business benefits by structuring the offer to increase the sales value and therefore increasing the profit return.

CRM Customer Relationship Management is useful to also target new customers

Information gathered in the CRM Customer Relationship Management will help the business to target more of the preferred customers. An analysis using CRM Customer Relationship Management software could tell the business, for example, that single males between 30 to 35 years of age that earn between $50,000 and $60,000 are the best type of customer for the business.

Knowing that information from the CRM Customer Relationship Management, the business can then hire a list from a direct mail list broker of all the single men that fit the description and target their marketing towards them.

The CRM Customer Relationship Management activity of improving the relationship with the customer is to help keep the customer more loyal to the company and thus improve the profitability of the business.

CRM Customer Relationship Management to help efficiency and effectiveness of business

A good CRM Customer Relationship Management application will help the business to become more efficient and effective.

The business can become more efficient because if a customer contacts the business, within seconds the customer service representative can produce the customers file. This will tell the employee all about the customer and their interaction with the business.

So a CRM Customer Relationship Management saves time for the business and is able to help the employees deliver high levels of personalised service.

A CRM Customer Relationship Management software program and approach can help the business become more effective. An example would be marketing.

Knowing all the information about the customers, the marketing strategies can be targeted towards the customers in a personal way. Thus marketing to a defined target market with a past history the potential of improved results is far greater than marketing to a 'cold' list.

This article should only be viewed a very broad overview of what CRM Customer Relationship Management is.

On this website you'll find more detail and resources to help you understand and use CRM Customer Relationship Management for your business.

Copyright © 2005 by Casey Gollan. All Rights Reserved

[center]2 Days Advanced Customer Relationship Management Training
Port Harcourt
CRM | Weekends | Sat, Aug 19, 2017 10:00am Sun, Aug 20, 2017 5:00pm |29,999
CRM | Weekdays | Mon, Aug 21, 2017 10:00am Wed, Aug 23, 2017 5:00pm |29,999
See Training Highlights Here.http:///1oXh58a

No 21 Oil Field Avenue, Port Harcourt
**[See map](https://www.google.com/maps)**

For Enquiry Call: **08093982114,07039147221**
www.cielgr.com[/center]

Procedures in Applying For CEH Certification

CEH can be said as certified ethical hacker. This certification is a professional certificate and it is awarded by EC council (international council of E-commerce consultant). Ethical hacker is a name that is given to a penetration testing/ tester. Ethical hacker is employed by the organization with full trust with the employer (ethical hacker) for attempting the penetrating the computer system in order to find and fix all the computer security vulnerabilities. Computer security vulnerabilities also include illegal hacking (gaining of authorization to some other computer systems). These activities are crime activity in almost all countries. Doing penetrating test in a particular system with the permission of the owner is done and also possible except in Germany. This certification validates the knowledge and skills that are required on how to look for the vulnerabilities as well as weaknesses in a particular computer. This CEH certification is following 6th version as on August 2008.

EC Council also offers another certification and it is known as CNDA (certified network defense architect). This certification is specially designed for the United States government authorities and it is available for only selected authorities/ agencies. There is no special difference between the two certification expect with the name.

Coursework of CEH certification:

Coursework for CEH certification consists of 67 modules totally and ranges from 30 minutes to 5 or more hours depending upon the module as well as the information provided. In some centers which are in Europe and Asia included this CEH program as one of their modules within the program.

CEH certification examination:

Examination can be attended by the candidates either after attending training at Accredited Training Center (ATC) or by self study. If a candidate is selecting self study option, then 2 years of work experience in information security proofs has to be submitted along with a filled application form. Examination shall consist of 150 questions approximately and all are multiple choice questions. Duration for the examination is up to 4 hours. Cost of the exam is 250 USD which is subject to change due to local taxes and exchange rates in the daily market. Recertification shall be done after 3 years.
Certified Information System Security Professional

Lagos, PH and Abuja
CISA (Certified Information Systems Auditor) Weekday | 17th – 21st April | N69,999
CISA (Certified Information Systems Auditor) Weekend | 8TH – 22nd April | N69,999

Call: 08093982114
website: www.cielgr.com