₦airaland Forum

bigbroda:
I think u r more of 2281. I also had the same problem of choosing but I ended up choosing 2282 cos I do more of user support while yours is more of network support.

All da best!

Thanks so much bigbroda.. I appreciate

Just need to ace my IELTS this time..missed on a .5 on listening last time which will move me from 402 to 467 and didnt know anything called remark existed.

This page has been helpful..

Morning Gurus in the house,

I am a bit confused about which NOC to use between 2281 and 2282.. I will appreciate if IT guys in the house can also help.

My job role has been between Customer support engineer to IT/Service Desk Analyst. Please see below some job duties

· Monitoring customer services using a 3rd party application, ensuring they are LIVE on the network and active on the Network.
· Ensuring Client compliance to the Service Level Agreement (SLA) as executed between the clients and the organisation.
· Support issues resolution as reported by clients.
· Generate reports based on daily monitoring statistics.
· Provide on the spot customer technical fault analysis and troubleshooting.
• Troubleshooting LAN and access points for clients on the network.
• Created and configured VLANs and supporting the internet services for clients and met up with customer SLAs
• Part of the computing team that festered computing knowledge amongst team
• Provided independent support of computer hardware, PC builds, software and peripherals and manage technology obsolescence for mining clients.
• Support data and communication networks, including wiring and related software/hardware upgrades, modifications, replacements and troubleshooting in coordination with corporate IT.
• Delegate responsibilities to appropriate team members and provide status to supervisors and clients.
• Involved in networking projects that includes network design and documentation.
• Hardware installation (Racking / Cabling / Memory / Hard Drives / Raid Cards)
• Software Configuration (Operating System Installation, updates, Control Panel’s, SQL Server)
• Prioritisation and escalation of requests & issues into 3rd line teams
Active Directory and Exchange accounts management
• BES 12 Workspace management, Avaya/Cisco VOIP creation for users
• PC builds deployment via SCSM.
• VB Macros for quick automated task in Excel and data analysis for team productivity

Does this fall more under 2282 or?
Apologies for long message. Trying to provide as much duties