Please I need help on the next course of action to take or where I can get solid information.
I applied for immigrant visa for my mom, was approved and interviewed scheduled after so much waiting. She attended the interview and was asked to support my original birth certificate with her passport at Victoria island. I sent the original certificate to my sister through fedex and it was submitted with the passport a week after the interview in the envelope they were given at the interview. They were told that it will be ready in 6 weeks time. This was on February 17th and up till this moment, we have not heard anything. I have emailed them to check and it still reads visa refused. I kept emailing to check for feedback on the passport and was asked to send the scanned passport both old and new which I did and sent and have not heard any response since the 2nd of May. The number is not going through and the they are not responding to my email anymore. I will as blocked access to her profile data page which I had opened for her with my email cos I check my email often and he cannot do all that for herself. Please can someone advice me where we can go to get information regarding her visa and passport? Even if it was denied, we can get her passport and the reason for denial. Thank you.