₦airaland Forum

I will appreciate if the admin moves this to the front page please.



My fellow Nairaladers, I seriously cherish and appreciate the kind assistance you do render to people who have challenges in life. I seriously wish to solicit for that kind assistance to salvage me from my phone wahala.

I am using a gionee phone specifically gionee p6. I am enjoying the phone but all of a sudden i started receiving SMS alert that my last SMS was sent at 15naira, but when i check i will not see any send message let a lone the number to which the text is being sent to. This can happen twice in a day.

I have called my service provider '' Airtel care line'' and lay the complaint which they promised to look into and that after 24 hours it will be resolved. Iwaited but it was not resolved. I tried several times to get them fixed the issue but they couldn't solve the problem.

One of their agents who took the matter serious was able to confirm to me that the message is being sent to an international number. I asked him to block it but he said that i should be the one to stop sending the message. I tried to let him know that I am not the one sending the message but he said that it could be one of my applications.

I didn't doubt him on that but could not traced the application that those that but i uninstalled all the applications i installed on the phone yet the problem persist. I even restored factory settings but that couldn't help either, the firmware was reinstalled yet the problem persist. Any sim card that i insert into the phone must be affected except if it doesn't have credit in it.

I am seriously out of ideas on how to handle this, please i seriously need help. please, anybody who knows how to go about this should kindly help me out.

i suspect virus, install a strong antivirus. But if antivirus couldnt work, then google the problem definitely you must get answers

I have similar issue with my airtel line but mine is sapping of my airtime without making calls or sending sms. Whenever I have airtime in my airtel line, they'll keep on taking it as though they were the people that credited it. I have called them several times and they keep saying its one application I subscribed to, ngwanu disable it, I was told they have done it yet it persisted. I hv resolve to throw the sim away.

writetopoker:
i suspect virus, install a strong antivirus. But if antivirus couldnt work, then google the problem definitely you must get answers

I appreciate your comment but can you suggest any anti virus?

jopretty:
I have similar issue with my airtel line but mine is sapping of my airtime without making calls or sending sms. Whenever I have airtime in my airtel line, they'll keep on taking it as though they were the people that credited it. I have called them several times and they keep saying its one application I subscribed to, ngwanu disable it, I was told they have done it yet it persisted. I hv resolve to throw the sim away.

wow! that's very unfortunate