₦airaland Forum

NEW HORIZONS INSTITUTES
JOB DESCRIPTION
Title
Bank Teller
Position Summary
Bank tellers are responsible for providing exceptional customer service including efficient and
accurate
transaction processing.

JOB DESCRIPTION
Title
Bank Teller
Position Summary
Bank tellers are responsible for providing exceptional customer service including efficient and
accurate
transaction processing.
Key Duties & Responsibilities
• Accept retail and/or commercial deposits,
loan payments, process checking and savings
account withdrawals.
• Cash checks.
• Maintain an adequate cash drawer at all times; this includes buying
and selling
currency from the
vault as necessary.

•Balance cash drawer
in accordance with Bank procedures and regulations
including periodic
batching of cashed checks.
• Process credit card cash advances

•Assist
in ordering, receiving, verifying, and distributing cash.
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be
resolved at the teller line.

•Providing additional products
including Cashier’s Checks, Personal Money Orders.
•Assist customers in accessing safety deposit
boxes.
•May be responsible for bank opening and/or closing.
•Maintains the highest level of confidentiality with all information obtained.
•Promotes the bank’s products and services.

•Represent the Bank in a manner that maintains and expands
positive relations with all customers,
potential customers and co-workers.
•Perform as a team member in allocating and coordinating the work flow.
•Contribute to the fulfillment of department and company objectives and goals.
•Comply with all department and company policies,
procedures and regulations.
.Other duties as assigned.

Knowledge, Skills & Abilities
•Excellent customer service skills, attentiveness, information retention, tact and diplomacy in
dealing with both customers and employees.
•Mathematical skills

•Strong communication & organizational skills

•Detail oriented, high degree of accuracy.
•Competence with computers
, telephone,
10
-key
calculator
and other office machinery. Ability to work in a fast paced environment
& under pressure as needed

•The ability to
make sound decisions. This may include making
on the spot decisions regarding
customer transactions
weighing customer satisfaction issues with the
Bank’s exposure to loss or
fraud and the ability to think through and rationalize decisions.
• This position requires a perceptive person who is capable of relating to individuals at all levels.
As unique situations present themselves, the incumbent must be sensitive to Bank needs,
customer and employee goodwill, and the public image.
•Familiar with retail banking
regulations
and teller roles and responsibilities relating to each.
• The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations can be made to enable individuals with disabilities to perform
the essential functions. Interested applicants should be a graduate of reputable institution, professional qualifications are added advantage. All CVS must be detailed and sent to Oluwaseun.thompson@yahoo.com .