Job Title: Customer Service Representative
Location: Ikeja, Lagos
Job Type: Full-Time

About the Role:

Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business.

Paystack is one of the largest payments companies in Nigeria (with plans to expand across Africa), so as a member of the team, you’ll engage with literally thousands of businesses, learning a lot about different business models and industries, and about how money moves within Nigeria and across the continent.

This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.

We’re looking for articulate recent graduates who’re curious, empathetic, and kind, and who’re looking to launch their career at a fast-growing tech startup that cares deeply about personal and professional development.

You’ll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.


What You’ll Be Doing
You will:

Answer questions from merchants and their customers via email, social media, and livechat

Respond to inbound and outbound phone calls

Process routine merchant requests such as business activation requests

Escalate thorny issues to the Product Specialist team for fast resolution

Maintain the self-serve Help Desk knowledge base

Highlight ideas for how to improve the product and better serve businesses and their customers


What it Takes to Succeed at this Role
You:

Are an excellent writer and speaker, able to take complex ideas and explain them in plain language

Have an endless capacity for patience and calm, even when everyone around you is freaking out

Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed

Appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on

Are interested in learning all you can about how to provide world-class customer service.


Benefits:

Gym membership
Free lunch
Smart, kind colleagues who’re invested in your growth
Competitive salary
Housing assistance
Full medical coverage
MacBook Pro

How to Apply:

Interested and qualified candidates should:

CLICK HERE TO APPLY:

[url]https://paystack.breezy.hr/p/61e5ece82854
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