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Help: Failed Transaction And multi Debit While Booking Airspace With Zenith Card by pimper24: 2:08pm On Jun 08, 2019 |
I was debited two times over failed transaction while booking flight on a peace website with Zenith Visa card. One wrong debit was actually reversed after lodging complaint while the second still hangs till date. I have called Zenith Customer care and contacted Airspace too. While Airpeace said the money is with Zenith, Zenith has maintained absolute silence over the issue that is up to 4 months now. The only thing zenith customer care people I contacted even at the headquarters could say was that they will attend to the issue and I won't hear anything again. I wrote a letter to CBN Consumer Directorate and no response till date. I also wrote to Consumer protection Council and all I receive is periodic email telling me the stages of my Complaint till date. The hardship I suffered as a result of the wrong debit alone is quite huge not to talk of the non reversal of the money, also, not saying anything about it. I missed an interview because I was running around to see who to raise money from; two debits of air fare money is not beans, in fact they took everything in my account. I am still incurring expenses, not just begging to have back my money but a reliable information as to how or when it would be given back to me or what exactly happened. The only written reply I got was air peace saying that they don't have my money.
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Re: Help: Failed Transaction And multi Debit While Booking Airspace With Zenith Card by ifyalways(f): 3:57pm On Jun 08, 2019 |
Sorry. Very common occurence with online payments in Nigeria. Best bet, the book on hold go inside banking hall to pay or pay via transfer or quickteller . If it fails once, give atleast three hours before trying again. I hope you'd get your money back. 1 Like |
Re: Help: Failed Transaction And multi Debit While Booking Airspace With Zenith Card by fergieboy: 5:17pm On Jun 08, 2019 |
Very small problem Cc zenith bank on twitter and lay your complaint Thank me later |
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